As an ex ASM for Starbucks and ex team lead for Tarbucks (Target), I feel the need to leave a review on the HORRIBLE customer service from Samia. From rolling her eyes to loudly sighing even though my friend and I had VERY simple drinks and still got them wrong even after we left a cash and card tip and the store was empty. Why should we and other guests have to be uncomfortable just because a partner is in a bad mood. Definitely will not be coming back to this location because of them.
Atmosphere: 1
Food: 5
Service: 1
Moustafa Galal El-Din
Spilled Very hot coffee on my hand, personal cup, she didn't even care or apologize. Starbucks Customer service is very bad as they didn't care as well. I believe Starbucks is driven by racism. I've created a ticket CS13986127 - Contact Us - My Store Experience Called but transferred to chat and nothing has happened. Couple of years ago the district manager will call and refund..... Now they did nothing They should get a legal action for personal injury so they learn to respect the customers
Atmosphere: 1
Food: 1
Service: 1
C Coulter
Very quick service, but fairly inattentive baristas. A fairly busy location so no complaints on turn around time, but will randomly stop accepting online orders, very inconvenient.
Vanessa O
We frequent this location atleast 3x a week. Lisa is always a pleasure to speak to when she’s on cashier. When she’s not at the front she is in the back diligently working on drinks and every time we’ve stopped by without a doubt she has been doing an over the top job! She is wonderful all around, I hope Starbucks can give her some recognition for her hard work. Extraordinary employees are hard to come by.
Stacey Johnson
The cashier did not have pleasant greeting or thank you for coming in. That stuff is important to keep customers coming back. He didn’t even smile
Don Meij
6 Team members and waiting to be served
Sudhan Vishnu
Bad customer service
Sarfaraz Khan
Worst customer service by Starbucks barista (same barista shown in review by Mitra Doraj) Never coming back here.
J v
Happy they were able to still take my order 10 mins before closing on xmas day. The pumpkin loaf was stale but the service was not! Thank you!
I was there 9:25 to buy 20 gift cards for my sons teachers for Christmas gift.I checked online and said close at 9:30 .Girls worked in the store saw me and they didn’t opened the door .
Jody Foulks
The minute me and my family walked into this establishment, we didn't feel very welcomed. The lady who took our order was very rude and standoffish as if we were wasting her time. The gentleman with glasses was not any better. He made my wife feel like she was being surveillance after asking to use the bathroom. Overall, they seem disinterested in customer service, and I will not be coming back.
Chris Boyd
Aileen crushed it! So did Alex!
Update went back nov 21 Kimber and Sandra provided amazing service with a smile and gave me an amazing latte! The whole store had positive Energy this morning and everyone was in a great mood!
Atmosphere: 5
Food: 5
Service: 5
emilie
I’ve ordered from here a bunch of times, and only rarely has my order been correct. We’ve had spillage from lids not being put on correctly, sticky cups and messy lids, our orders made completely wrong.
Atmosphere: 4
Food: 2
Service: 4
Amanda Chadwick
Love this location! Always speedy with your order and always made correct! Lisa is amazing too! The whole team is amazing but Lisa is the sweetest 🥰
They ate with this drawing
Atmosphere: 5
Food: 5
Service: 5
As an ex ASM for Starbucks and ex team lead for Tarbucks (Target), I feel the need to leave a review on the HORRIBLE customer service from Samia. From rolling her eyes to loudly sighing even though my friend and I had VERY simple drinks and still got them wrong even after we left a cash and card tip and the store was empty. Why should we and other guests have to be uncomfortable just because a partner is in a bad mood. Definitely will not be coming back to this location because of them.
Atmosphere: 1
Food: 5
Service: 1
Spilled Very hot coffee on my hand, personal cup, she didn't even care or apologize. Starbucks Customer service is very bad as they didn't care as well. I believe Starbucks is driven by racism.
I've created a ticket CS13986127 - Contact Us - My Store Experience
Called but transferred to chat and nothing has happened.
Couple of years ago the district manager will call and refund.....
Now they did nothing
They should get a legal action for personal injury so they learn to respect the customers
Atmosphere: 1
Food: 1
Service: 1
Very quick service, but fairly inattentive baristas. A fairly busy location so no complaints on turn around time, but will randomly stop accepting online orders, very inconvenient.
We frequent this location atleast 3x a week. Lisa is always a pleasure to speak to when she’s on cashier. When she’s not at the front she is in the back diligently working on drinks and every time we’ve stopped by without a doubt she has been doing an over the top job! She is wonderful all around, I hope Starbucks can give her some recognition for her hard work. Extraordinary employees are hard to come by.
The cashier did not have pleasant greeting or thank you for coming in. That stuff is important to keep customers coming back. He didn’t even smile
6 Team members and waiting to be served
Bad customer service
Worst customer service by Starbucks barista (same barista shown in review by Mitra Doraj) Never coming back here.
Happy they were able to still take my order 10 mins before closing on xmas day. The pumpkin loaf was stale but the service was not! Thank you!
Restaurantji Recommends
I was there 9:25 to buy 20 gift cards for my sons teachers for Christmas gift.I checked online and said close at 9:30 .Girls worked in the store saw me and they didn’t opened the door .
The minute me and my family walked into this establishment, we didn't feel very welcomed. The lady who took our order was very rude and standoffish as if we were wasting her time. The gentleman with glasses was not any better. He made my wife feel like she was being surveillance after asking to use the bathroom. Overall, they seem disinterested in customer service, and I will not be coming back.
Aileen crushed it! So did Alex!
Update went back nov 21 Kimber and Sandra provided amazing service with a smile and gave me an amazing latte! The whole store had positive
Energy this morning and everyone was in a great mood!
Atmosphere: 5
Food: 5
Service: 5
I’ve ordered from here a bunch of times, and only rarely has my order been correct. We’ve had spillage from lids not being put on correctly, sticky cups and messy lids, our orders made completely wrong.
Atmosphere: 4
Food: 2
Service: 4
Love this location! Always speedy with your order and always made correct! Lisa is amazing too! The whole team is amazing but Lisa is the sweetest 🥰
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