Thai Express

13350 Dallas Pkwy Suite 3650, Dallas
(214) 238-3838

Recent Reviews

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Preiti Sharma

Zero stars. Absolutely horrible food and NO customer service. Rude and dismissive staff.
Believe the other bad reviews!

The veggies and glass noodles for the Pad Thai we ordered had been sitting out all day and were spoilt. One bite and my daughter spit the baby corn out. I had another bite to confirm the noodles didn’t taste right, the baby corn was especially rancid.

Two bites is all we had - but imagine being told that you’re claiming a refund after eating all of the food in front of your teens! Unbelievable. Riled me up so bad I opened the box and showed them the full box. But they showed me a scribbled policy saying no refunds. I said make me a fried rice instead then, they refused. They insisted on giving me another Pad Thai of the same spoilt glass noodles/veggies.

I greatly regretted leaving a $3 tip for picking my own food from the counter and then being told the food was fine. For real. I trashed the food in disgust.

I could not believe they’re seeing a full box of food and the supposed manager is claiming we ate it and are complaining. Very triggering.

Atmosphere: 1

Service: 1

Melissa

Food is great but i think they should have a bell at the front so that guests can ring when they're in the back... on their phones by the way... ive been here a couple of times and its always the same thing. theyre always in the back just on their phones and customers at the front for 10 minutes just waiting. so unprofessional

heith patel

Unprofessional and untrained cook and employees. They don’t know how to cook & Oily food .

Atmosphere: 1

Food: 1

Service: 1

Parth Pandit

I had a couple of bad experiences with this place, especially how they treat customers. They are very rigid about how they prepare their dishes and not ready to make even a small change. They offer different Thai curries at the same rate with option of either tofu or vegetable. However, they are not flexible to make a dish with half tofu and half vegetable even though it does not cost them any more as they both are same priced. Upon insisting more, they agreed to do it with 25% more cost, which was totally illogical and unreasonable. No wonder why they have worst rating as a restaurant. They are okay to lose business and customers like me forever than being a little flexible in their approach. Their food is not bad, but I don't find it worth with such anti-customer attitude and arrogance.

Atmosphere: 2

Food: 3

Service: 1

Meryem berg

I had one of the worst dining experiences at this place. From the moment I walked in, the staff were extremely rude and dismissive, showing no interest in providing even basic customer service. Things only got worse when the food arrived the smell alone was unbearable. The beef, in particular, had such a strong, unpleasant odor that it was inedible and raised serious concerns about freshness and quality. I couldn’t bring myself to eat it. No one should have to pay for food that smells spoiled or deal with such unprofessional service. I absolutely do not recommend this place.

Atmosphere: 1

Food: 1

Service: 1

Berenice Lizardi

Food was OK, but the service was horrible!!!!
The lady that gave me my order was extremely rude. She should not work there.
She gave me my drink fully dirty, and I asked her nicely to give me a clean cup. She slammed the cup to the trash and threw me a new one.
Then kept slamming things in the dinning area around me. Thennn she started cleaning the floor while I was eating and I felt dirt and trash around me and my legs. I thought it was rude and unprofessional!!!!

Food: 5

Service: 1

Srini Krishnamurthy

Undercooked, the worst Thai food I have ever had.

dario meza

They charge for an extra fork... lol

Nicole Kim

IT WAS AMAZING🤤🤤

RM CP

Worst experience, unhealthy food, very oily, over cooked, too much soy sauce almost 10oz in your food bowl. Not authentic at all. You better stay away from this store, waste of money.

Akihiro

Easy to order for travelers.

Shayan Bani

My stomach is funny after eating the curry

Fabrizio Campos

I got the fried rice with beef and chicken. I saw this place has a a lot of bad reviews but I personally enjoyed my food so much. It was very flavorful and tasty and for the price based on the amount of food they give you in one order I think is worth it. Staff did seem unprofessional but the lady who took my order was very nice with me

Sharad Choudhary

The overall ratings say it all! Pathetic service while placing the order. The lady at the register was downright rude just because we reiterated that our vegetarian order should not have any eggs and meat . We didn’t place the order and highly recommend that this place be avoided!!

Destiny Matthews

food had no flavor and simply looked off.

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