Maddie was fantastic and deserves a raise!! Will come back for the steak, but also the service and smiles.
Atmosphere: 4
Food: 4
Service: 5
Paige A
I’ve been coming to this location at least once a year for like 15 years or so, and last night’s visit was the first dining experience that left me disappointed. Usually we come once at year for NYE but had plans this year so went about a week late. Occasionally we pop in another find in the year for other special occasions. 1. The food is still good but it’s notable how much everything has shrunk. They replaced apples with grapes in the cheese course which is fine but I missed the apples. The dessert has less and less dippers each year we come. Meat course I think has an appropriate amount of meat. I think we notice the difference with dessert the most. There was so much chocolate left in the pot because there just wasn’t enough things to dip in there. I remember when it came with a whole slice of cheesecake. 2. This was the first time that I’ve been disappointed in our service. I never got the lemon I asked for in my water. My sisters water wasn’t filled for like an hour after she finished it, and she had to ask for a refill. Our server forgot to bring us the garlic seasoning stuff we asked for with our salad so we had to flag someone else down (which was hard to do since they had us behind that wine room so we were tucked out of sight). We waited about 30 minutes after salads before the broth was even brought to our table to start boiling. I immediately knew it wasn’t the mojo we asked for because I’ve gotten that for 15 years and it didn’t have the right color or smell… but then we waited another 30 minutes before our server came back. I was going to ask her about it, but instead she said some weird comment about another server taking our food on accident and she grabbed the broth saying “I’m not sure if this is good anymore so I’m just going to remake it too”. My sister and I had a good laugh because boiling broth doesn’t go bad. And of course she returns with the correct broth, so I know she realized her mistake and instead of just saying that she realized she had the wrong broth she made up something weird. So at this point we had waited about an hour after our cheese and salad course to get started on entree which was wild to me and we were getting very impatient. Then had to wait even longer for the new broth to boil. Dessert thankfully came out mostly on time. We were there over 3 hours because of the extreme delay in the main course, usually I’d say we are in and out after 2 hours. Leaving after 10 pm from a 6:45 reservation was crazy work. Our server did not periodically check in on us, was only there when she brought the new courses so when there were mistakes or things she forgot, it went unnoticed for long periods of time. 3. You have got to get some vent fans installed if you’re going to continue to offer the skillet option for entree cooking. As we were in our main course and dessert another table near us started using the skillet which completely smoked up the entire half of the restaurant we were in, which triggered my asthma and made us rush through dessert to get out of there. We both stunk afterwards from it. Made us incredibly uncomfortable and kind of ruined the dessert course for us. Had our entrees not been so delayed, we wouldn’t have had to deal with the smoke, at least not for very long. So that added to the frustration. Perhaps the temperature needed to be lowered to help with this, but nobody took any sort of action and our server basically told us to suck it up.
Overall we are glad we went and we will probably go again next NYE as our usual occasion. While the quality has gone down over the years (which I get… prices of the food stayed pretty similar so they need to save money somewhere to stay profitable) we still found the actual food to be tasty. But if we have poor service again I think we will find another fondue restaurant to take our business to.
Atmosphere: 4
Food: 4
Service: 3
Isha Baheti
Very disappointing experience. I visited on a Sunday afternoon and the front desk attendant was unwelcoming from the start, immediately asking if we had a reservation. We did not. He asked us to wait for about 10 minutes, saying, “Let me see what I can do,” then returned and said he could only seat us three hours later because he had several reservations coming after an hour.
We explained that we were only there for dessert and would not need more than an hour. At that point, his reason for denying us service suddenly changed to “we don’t have enough staff.” This felt inconsistent and dishonest, especially since there were only one or two tables occupied, the restaurant was essentially empty.
The interaction felt less about reservations or staffing and more about not wanting to serve us, which made the experience feel discriminatory and extremely uncomfortable. I would have understood being told politely to make a reservation for next time, but this was handled very poorly. Terrible customer service, never coming back.
Service: 1
cora j
Alex, our server, was absolutely AMAZING! I've been to multiple locations and the food is always good, but I haven't had service quite this great before. He explained everything perfectly, helped us with recommendations, and made both my boyfriend and brother-in-laws first experience wonderful. I will be asking for him as our server for any future visits here. Truly one of the best experiences we've had in a very long time. You guys hire good people. 11/10.
Atmosphere: 5
Food: 5
Service: 5
K P
We have been eating here for over 10 years, but we will never go back: - the waiter was sweaty and looked sick - the cheese was clumpy - the table and fondue forks were sticky - we smelled like burnt food when we left the restaurant because the empty fondue pots were left too long on the table the the food left over fondue burnt while it was sitting there - the wait staff was unprofessional and seemed under trained over $
Most of off, we clearly stated that our son had a tree nut allergy and asked that the pine nuts not be put on his salad. After he had eaten a portion of the salad, he found pine nuts buried hidden under the lettuce. What should have been a relaxing and slow-paced meal became an anxious waiting game to make sure that we would not have to give him his Epi-pin and take him to the ER. Thankfully, since he did not actually eat any of the pine nuts, he did not have a reaction. However, in spite of this - we were not offered any kind of compensation from the manger. So our over $400 dollar meal was not only unpleasant, but decidedly stressful and almost life-threatening.
We will never eat here again and I would not recommend it to anyone who has food allergies.
Atmosphere: 1
Food: 1
Service: 1
Jayda Richmond
We showed up at 8:30 (ok 30 minutes before close is a little annoying i can admit) but we walked up and the hostess (Madison I think) literally told us that we wouldn’t be served because the people in the back “had a hard day” (basically we were turned down because they were lazy). The place was DEAD. It was just me and my sister and we ONLY wanted dessert- Last time I checked, you're supposed to serve people who come in. Not turn them away for so good reason. We were pretty understanding, but very disappointed and definitely are not gonna come back.
Service: 1
Lamartia Hugley
Had Rob as our server and he was very generous and phenomenal!!! Melting Pot is my favorite restaurant and I can’t wait to go back!
San R
Understaffed so it took forever to get there he courses. Got super Smokey in a while and the ventilation was poor.
They couldn’t get a spilled drink cleaned for 20 minutes.
Atmosphere: 3
Food: 5
Service: 1
IM ASG
This place is disgusting and very Rasict the Manager is always gone the servers are terrible and they purposely try overcharge your card or purposely lose your card they have a lot of suspicious situations going in there then the servers walking around blowing vape pens over the food would not recommend here then they always got bugs crawling out of somewhere roaches,termites and beetles all that I seen while being there place is really disgusting not worth the money
Alexis Ledesma
Celebrating our anniversary here was fantastic! Staff was friendly and engaging. Food was delicious.
Update: I was very sad when I came over here to eat and found out they took away my favorite sauce - the yellow curry. It was the best sauce for the chicken and the shrimp. Please bring it back 🙏
The BEST location as the booths are super private. Love the food too!
Atmosphere: 5
Food: 3
Service: 5
Larry
Terrible customer service. Get it together
Atmosphere: 1
Food: 1
Service: 1
Ali
Long wait to be seated despite reservation, food quality was mediocre for the price ($120 for 2 people). The fondue aspect was fun but for food that was overall just meh, not worth it all.
Jeremy Jones
Big night out and don't forget that chocolate
Atmosphere: 5
Food: 5
Service: 5
Mason Feightner
Waited over an hour for a reservation we made the day before. we were then sat. After being sat down at our booth, we then waited an additional 40 minutes with no interaction. We left. Would not recommended.
Maddie was fantastic and deserves a raise!! Will come back for the steak, but also the service and smiles.
Atmosphere: 4
Food: 4
Service: 5
I’ve been coming to this location at least once a year for like 15 years or so, and last night’s visit was the first dining experience that left me disappointed. Usually we come once at year for NYE but had plans this year so went about a week late. Occasionally we pop in another find in the year for other special occasions.
1. The food is still good but it’s notable how much everything has shrunk. They replaced apples with grapes in the cheese course which is fine but I missed the apples. The dessert has less and less dippers each year we come. Meat course I think has an appropriate amount of meat. I think we notice the difference with dessert the most. There was so much chocolate left in the pot because there just wasn’t enough things to dip in there. I remember when it came with a whole slice of cheesecake.
2. This was the first time that I’ve been disappointed in our service. I never got the lemon I asked for in my water. My sisters water wasn’t filled for like an hour after she finished it, and she had to ask for a refill. Our server forgot to bring us the garlic seasoning stuff we asked for with our salad so we had to flag someone else down (which was hard to do since they had us behind that wine room so we were tucked out of sight). We waited about 30 minutes after salads before the broth was even brought to our table to start boiling. I immediately knew it wasn’t the mojo we asked for because I’ve gotten that for 15 years and it didn’t have the right color or smell… but then we waited another 30 minutes before our server came back. I was going to ask her about it, but instead she said some weird comment about another server taking our food on accident and she grabbed the broth saying “I’m not sure if this is good anymore so I’m just going to remake it too”. My sister and I had a good laugh because boiling broth doesn’t go bad. And of course she returns with the correct broth, so I know she realized her mistake and instead of just saying that she realized she had the wrong broth she made up something weird. So at this point we had waited about an hour after our cheese and salad course to get started on entree which was wild to me and we were getting very impatient. Then had to wait even longer for the new broth to boil. Dessert thankfully came out mostly on time. We were there over 3 hours because of the extreme delay in the main course, usually I’d say we are in and out after 2 hours. Leaving after 10 pm from a 6:45 reservation was crazy work. Our server did not periodically check in on us, was only there when she brought the new courses so when there were mistakes or things she forgot, it went unnoticed for long periods of time.
3. You have got to get some vent fans installed if you’re going to continue to offer the skillet option for entree cooking. As we were in our main course and dessert another table near us started using the skillet which completely smoked up the entire half of the restaurant we were in, which triggered my asthma and made us rush through dessert to get out of there. We both stunk afterwards from it. Made us incredibly uncomfortable and kind of ruined the dessert course for us. Had our entrees not been so delayed, we wouldn’t have had to deal with the smoke, at least not for very long. So that added to the frustration. Perhaps the temperature needed to be lowered to help with this, but nobody took any sort of action and our server basically told us to suck it up.
Overall we are glad we went and we will probably go again next NYE as our usual occasion. While the quality has gone down over the years (which I get… prices of the food stayed pretty similar so they need to save money somewhere to stay profitable) we still found the actual food to be tasty. But if we have poor service again I think we will find another fondue restaurant to take our business to.
Atmosphere: 4
Food: 4
Service: 3
Very disappointing experience. I visited on a Sunday afternoon and the front desk attendant was unwelcoming from the start, immediately asking if we had a reservation. We did not. He asked us to wait for about 10 minutes, saying, “Let me see what I can do,” then returned and said he could only seat us three hours later because he had several reservations coming after an hour.
We explained that we were only there for dessert and would not need more than an hour. At that point, his reason for denying us service suddenly changed to “we don’t have enough staff.” This felt inconsistent and dishonest, especially since there were only one or two tables occupied, the restaurant was essentially empty.
The interaction felt less about reservations or staffing and more about not wanting to serve us, which made the experience feel discriminatory and extremely uncomfortable. I would have understood being told politely to make a reservation for next time, but this was handled very poorly. Terrible customer service, never coming back.
Service: 1
Alex, our server, was absolutely AMAZING! I've been to multiple locations and the food is always good, but I haven't had service quite this great before. He explained everything perfectly, helped us with recommendations, and made both my boyfriend and brother-in-laws first experience wonderful. I will be asking for him as our server for any future visits here. Truly one of the best experiences we've had in a very long time. You guys hire good people. 11/10.
Atmosphere: 5
Food: 5
Service: 5
We have been eating here for over 10 years, but we will never go back:
- the waiter was sweaty and looked sick
- the cheese was clumpy
- the table and fondue forks were sticky
- we smelled like burnt food when we left the restaurant because the empty fondue pots were left too long on the table the the food left over fondue burnt while it was sitting there
- the wait staff was unprofessional and seemed under trained
over $
Most of off, we clearly stated that our son had a tree nut allergy and asked that the pine nuts not be put on his salad. After he had eaten a portion of the salad, he found pine nuts buried hidden under the lettuce. What should have been a relaxing and slow-paced meal became an anxious waiting game to make sure that we would not have to give him his Epi-pin and take him to the ER. Thankfully, since he did not actually eat any of the pine nuts, he did not have a reaction. However, in spite of this - we were not offered any kind of compensation from the manger. So our over $400 dollar meal was not only unpleasant, but decidedly stressful and almost life-threatening.
We will never eat here again and I would not recommend it to anyone who has food allergies.
Atmosphere: 1
Food: 1
Service: 1
We showed up at 8:30 (ok 30 minutes before close is a little annoying i can admit) but we walked up and the hostess (Madison I think) literally told us that we wouldn’t be served because the people in the back “had a hard day” (basically we were turned down because they were lazy). The place was DEAD. It was just me and my sister and we ONLY wanted dessert- Last time I checked, you're supposed to serve people who come in. Not turn them away for so good reason. We were pretty understanding, but very disappointed and definitely are not gonna come back.
Service: 1
Had Rob as our server and he was very generous and phenomenal!!! Melting Pot is my favorite restaurant and I can’t wait to go back!
Understaffed so it took forever to get there he courses. Got super Smokey in a while and the ventilation was poor.
They couldn’t get a spilled drink cleaned for 20 minutes.
Atmosphere: 3
Food: 5
Service: 1
This place is disgusting and very Rasict the Manager is always gone the servers are terrible and they purposely try overcharge your card or purposely lose your card they have a lot of suspicious situations going in there then the servers walking around blowing vape pens over the food would not recommend here then they always got bugs crawling out of somewhere roaches,termites and beetles all that I seen while being there place is really disgusting not worth the money
Celebrating our anniversary here was fantastic! Staff was friendly and engaging. Food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Update: I was very sad when I came over here to eat and found out they took away my favorite sauce - the yellow curry. It was the best sauce for the chicken and the shrimp. Please bring it back 🙏
The BEST location as the booths are super private. Love the food too!
Atmosphere: 5
Food: 3
Service: 5
Terrible customer service. Get it together
Atmosphere: 1
Food: 1
Service: 1
Long wait to be seated despite reservation, food quality was mediocre for the price ($120 for 2 people). The fondue aspect was fun but for food that was overall just meh, not worth it all.
Big night out and don't forget that chocolate
Atmosphere: 5
Food: 5
Service: 5
Waited over an hour for a reservation we made the day before. we were then sat. After being sat down at our booth, we then waited an additional 40 minutes with no interaction. We left. Would not recommended.
Atmosphere: 3
Food: 3
Service: 1
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