The bartender Christine waisted queso on my leg. The food was cold because they have to bring it from downstairs. Drinks were amazing. Waitress was horrible! The wait is horrible. The customer service is horrible. One guy said that we aren’t supposed to have outside food, but the to-go containers were from them??? Make it make sense!!!! I am not pleased at all! The place looks really nice, just wished the vibe matched it.
Atmosphere: 5
Food: 1
Service: 1
Diamond Goodman
Visited on a Friday evening and the Bar was in total disarray. If you’re ordering food expect a minimum 45min wait and when we received our food it was cold and of poor quality. The bartender who served was frustrated and did not want to remove items we, for obvious reason, no longer wanted. We were served inadequate meals and then giving bare minimal service after as consequence. I advise to only order drinks at this establishment and nothing further.
Atmosphere: 4
Food: 2
Service: 1
Jermal Spells
I made a rsvp for 5 for a birthday cocktail at their bar. No where does it state on rsvp or when even called before hand to confirm that there is a miminum of $450 to sit on the rooftop. There was nobody there literally and then the hostess says it's normally $750, but will give to us for $450 since it was not at capacity. I showed her rsvp, stating where is there a miminum and they should be more clear. I even called before hand and told her nothing was ever stated about a minimum. Her attitude was horrible, I thought it was shady and crooked. I will be reporting to the better business bureau. They need better management, disclosures stating fees, and better staff with less attitude.
Atmosphere: 1
Service: 1
Matt Saladino
I went to Waterproof not long ago and got a table with a bottle of Vodka, the sever brought it out and everything was good. A few minutes later my guest was pouring a drink and the manager for that night came up behind my guest and ripped the bottle out of his hand and said that the card declined…which it did. HOWEVER, I showed the manager and the bouncer that was backing him up as if I was going to do anything the text message I received from Navy Federal Credit Union asking if I made this transaction and if so to rerun it. Shortly after my phone died, and the manager who suffers from severe short man syndrome (probably why he had the bouncer backing him up) told me he deals with people like me all the time. He would not let me charge my phone so I could pay the bill which is comical. He had the bouncer take my $500 Louis Vuitton wallet with all of my cards and ID and would not give it back. I wasn’t going to start anything so I left the property and would call and to get it back in the morning. After calling for several days everyone told me they do not have any LV wallet, Credit Cards, or ID. Long story short they STOLE my belongings and probably took the wallet for themselves. Terrible terrible place.
Atmosphere: 1
Food: 1
Service: 1
Karla Carrillo
Beautiful Views! Recommend for a nice outing in Dallas! The decor, rooftop, music and overall atmosphere makes it worth visiting ✨️
Atmosphere: 5
Service: 5
Jean Baga
I like the service and the atmosphere. The food is just fine I hope there’s a lot of food choices.
Atmosphere: 4
Food: 3
Service: 4
Tyson Doonan
This was the place to be at the Statler. I’m sure it is bumping on weekends and all the time in the summer. We went off-season at night and enjoyed beautiful rooftop views. Although it was winter we felt comfortable while sitting at the bar.During the slow season, it is a great place to enjoy cocktails and watch the game. But the busy season is a totally different vibe, DJ and dancing. I’m sure it could be very loud and crowded.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grey Goose Me
Fabiola Salazar
Excellent spectacular view, from Las Alturas. I loved it, Divine.
Atmosphere: 5
Service: 5
Recommended dishes: Patron Reposado
ro rojas
Decent bar. Cool view and
Atmosphere: 4
Food: 2
Service: 2
Teana Russell
Went on NYE ,The igloo tables were not what I expected spent $500 plus for it and it came with a bottle I ordered patron they gave us a bottle I’ve never seen before that was labeled patron. Inside the igloo it was freezing cold there was no food menu. We also invited a couple to sit in the igloo since it’s for 4 ppl and a random security guard nearby tried to dictate who I could let in And even tried to say I didn’t pay for the table. And later apologized saying he was at fault and just trying to make some extra money. the DJ was terrible they would’ve been better off using Spotify. So or $525 for 2 ppl we got a fake bottle of patron and froze our butts off.
Went there during lunch time. Bartender was nice. Really good drink. They made sure to let us know we count seat anywhere bc we were general admission, even though we were literally the only people there for the one hour we were there.
Atmosphere: 3
Food: 5
Service: 3
Scotty Parrish
Beautiful and trendy rooftop bar in downtown Dallas. Great view, and very good drinks! Friendly staff and good music. Just go!!
Atmosphere: 5
Service: 5
Daniel Germain
Shockingly bad waitress service. We couldn’t get her attention, even though she walked passed us looking grumpy more than a dozen times.We then heard her complaining to the manager that everybody was ordering at the bar, when she never cleared our table which had 10 empty glasses or acknowledge us!The bar man was also a trainee, very slow, didn’t understand or find the ingredients. But he was polite so it was forgivable.In general it felt like they were the B team on the Friday night A shift.We still had a good time and there is a great Irish bar around the corner which serves amazing scotch eggs and fish and chips, to compensate for all overpriced alcohol!
Atmosphere: 3
Service: 2
Recommended dishes: Gingerbread Man
Elizabeth M.
drinks are ridiculously priced for no alcohol I was getting the same drink the whole night last two where staight cranber juice my friends tried it I told the manager he just walked offfff
Steven R.
I used to love the Statler and Waterproof, but commmmme onnnn... Showed up with friends expecting Bourbon and Banter + Waterproof. I overheard the bell staff up front telling people how to get to B&B but even staff apparently didn't know it was closed for a private event.Went up to Waterproof instead. It was a little busy but not crazy. However, they only had one cocktail server for the whole place! They had these snowglobe things outside for $300 F&B minimum which is fine but they also were pretty light on the outdoor seating and had most of it closed off to keep people inside. It was slightly cold but a great night to be out there with heaters.We found some seats inside but it took a full 15 minutes to flag someone down to get an order taken. We were never offered menus so ordered from the cocktail menus on Waterproof's website. Server said they are out of date and there's a special menu now so she had to navigate us to that and we started over.The drinks were delicious and server was friendly. No complaints on those fronts. And I suppose the view is worth the $15 drinks, which I know to expect around here. However, there's something very cheapening about the experience to be served those things in plastic. Two of our drinks came in highball and martini glasses that were plastic but did look nice. The other two were served in straight up plastic cups, the same as the cups they have out at the water station. That was very surprising.Side notes: there are ornaments on the table and little decorations that are supposed to light up, but the batteries are dead in them and probably not being replaced.The DJ was great. He could have been somewhere much better than this.Anyway, I guess I'll keep coming here for the view and the ambiance but the place gives a definite feel of not delivering on the luxurious experience that I used to see here. Not a huge problem but just falls short of the standards Statler set for itself. If this were somewhere else and it hasn't been $80 for 1 round of drinks it could have been a 3-star experience.There are small customer experience enhancements that could really move the needle here. Menus on tables or available when you walk in, since there was no host(ess). Even a QR code to scan. Info on the website about the outdoor seating situation. Redirect the cocktail menu to the seasonal menu if it's not in service now so people don't try to order from it. Maybe a second cocktail server on a weekend evening. Think from our perspective as customers...
The bartender Christine waisted queso on my leg. The food was cold because they have to bring it from downstairs. Drinks were amazing. Waitress was horrible! The wait is horrible. The customer service is horrible. One guy said that we aren’t supposed to have outside food, but the to-go containers were from them??? Make it make sense!!!! I am not pleased at all! The place looks really nice, just wished the vibe matched it.
Atmosphere: 5
Food: 1
Service: 1
Visited on a Friday evening and the Bar was in total disarray. If you’re ordering food expect a minimum 45min wait and when we received our food it was cold and of poor quality. The bartender who served was frustrated and did not want to remove items we, for obvious reason, no longer wanted. We were served inadequate meals and then giving bare minimal service after as consequence. I advise to only order drinks at this establishment and nothing further.
Atmosphere: 4
Food: 2
Service: 1
I made a rsvp for 5 for a birthday cocktail at their bar. No where does it state on rsvp or when even called before hand to confirm that there is a miminum of $450 to sit on the rooftop. There was nobody there literally and then the hostess says it's normally $750, but will give to us for $450 since it was not at capacity. I showed her rsvp, stating where is there a miminum and they should be more clear. I even called before hand and told her nothing was ever stated about a minimum. Her attitude was horrible, I thought it was shady and crooked. I will be reporting to the better business bureau. They need better management, disclosures stating fees, and better staff with less attitude.
Atmosphere: 1
Service: 1
I went to Waterproof not long ago and got a table with a bottle of Vodka, the sever brought it out and everything was good. A few minutes later my guest was pouring a drink and the manager for that night came up behind my guest and ripped the bottle out of his hand and said that the card declined…which it did. HOWEVER, I showed the manager and the bouncer that was backing him up as if I was going to do anything the text message I received from Navy Federal Credit Union asking if I made this transaction and if so to rerun it. Shortly after my phone died, and the manager who suffers from severe short man syndrome (probably why he had the bouncer backing him up) told me he deals with people like me all the time. He would not let me charge my phone so I could pay the bill which is comical. He had the bouncer take my $500 Louis Vuitton wallet with all of my cards and ID and would not give it back. I wasn’t going to start anything so I left the property and would call and to get it back in the morning. After calling for several days everyone told me they do not have any LV wallet, Credit Cards, or ID. Long story short they STOLE my belongings and probably took the wallet for themselves. Terrible terrible place.
Atmosphere: 1
Food: 1
Service: 1
Beautiful Views! Recommend for a nice outing in Dallas! The decor, rooftop, music and overall atmosphere makes it worth visiting ✨️
Atmosphere: 5
Service: 5
I like the service and the atmosphere. The food is just fine I hope there’s a lot of food choices.
Atmosphere: 4
Food: 3
Service: 4
This was the place to be at the Statler. I’m sure it is bumping on weekends and all the time in the summer. We went off-season at night and enjoyed beautiful rooftop views. Although it was winter we felt comfortable while sitting at the bar.During the slow season, it is a great place to enjoy cocktails and watch the game. But the busy season is a totally different vibe, DJ and dancing. I’m sure it could be very loud and crowded.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grey Goose Me
Excellent spectacular view, from Las Alturas. I loved it, Divine.
Atmosphere: 5
Service: 5
Recommended dishes: Patron Reposado
Decent bar. Cool view and
Atmosphere: 4
Food: 2
Service: 2
Went on NYE ,The igloo tables were not what I expected spent $500 plus for it and it came with a bottle I ordered patron they gave us a bottle I’ve never seen before that was labeled patron. Inside the igloo it was freezing cold there was no food menu. We also invited a couple to sit in the igloo since it’s for 4 ppl and a random security guard nearby tried to dictate who I could let in And even tried to say I didn’t pay for the table. And later apologized saying he was at fault and just trying to make some extra money. the DJ was terrible they would’ve been better off using Spotify. So or $525 for 2 ppl we got a fake bottle of patron and froze our butts off.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Went there during lunch time. Bartender was nice. Really good drink. They made sure to let us know we count seat anywhere bc we were general admission, even though we were literally the only people there for the one hour we were there.
Atmosphere: 3
Food: 5
Service: 3
Beautiful and trendy rooftop bar in downtown Dallas. Great view, and very good drinks! Friendly staff and good music. Just go!!
Atmosphere: 5
Service: 5
Shockingly bad waitress service. We couldn’t get her attention, even though she walked passed us looking grumpy more than a dozen times.We then heard her complaining to the manager that everybody was ordering at the bar, when she never cleared our table which had 10 empty glasses or acknowledge us!The bar man was also a trainee, very slow, didn’t understand or find the ingredients. But he was polite so it was forgivable.In general it felt like they were the B team on the Friday night A shift.We still had a good time and there is a great Irish bar around the corner which serves amazing scotch eggs and fish and chips, to compensate for all overpriced alcohol!
Atmosphere: 3
Service: 2
Recommended dishes: Gingerbread Man
drinks are ridiculously priced for no alcohol I was getting the same drink the whole night last two where staight cranber juice my friends tried it I told the manager he just walked offfff
I used to love the Statler and Waterproof, but commmmme onnnn... Showed up with friends expecting Bourbon and Banter + Waterproof. I overheard the bell staff up front telling people how to get to B&B but even staff apparently didn't know it was closed for a private event.Went up to Waterproof instead. It was a little busy but not crazy. However, they only had one cocktail server for the whole place! They had these snowglobe things outside for $300 F&B minimum which is fine but they also were pretty light on the outdoor seating and had most of it closed off to keep people inside. It was slightly cold but a great night to be out there with heaters.We found some seats inside but it took a full 15 minutes to flag someone down to get an order taken. We were never offered menus so ordered from the cocktail menus on Waterproof's website. Server said they are out of date and there's a special menu now so she had to navigate us to that and we started over.The drinks were delicious and server was friendly. No complaints on those fronts. And I suppose the view is worth the $15 drinks, which I know to expect around here. However, there's something very cheapening about the experience to be served those things in plastic. Two of our drinks came in highball and martini glasses that were plastic but did look nice. The other two were served in straight up plastic cups, the same as the cups they have out at the water station. That was very surprising.Side notes: there are ornaments on the table and little decorations that are supposed to light up, but the batteries are dead in them and probably not being replaced.The DJ was great. He could have been somewhere much better than this.Anyway, I guess I'll keep coming here for the view and the ambiance but the place gives a definite feel of not delivering on the luxurious experience that I used to see here. Not a huge problem but just falls short of the standards Statler set for itself. If this were somewhere else and it hasn't been $80 for 1 round of drinks it could have been a 3-star experience.There are small customer experience enhancements that could really move the needle here. Menus on tables or available when you walk in, since there was no host(ess). Even a QR code to scan. Info on the website about the outdoor seating situation. Redirect the cocktail menu to the seasonal menu if it's not in service now so people don't try to order from it. Maybe a second cocktail server on a weekend evening. Think from our perspective as customers...