Today March 28 i placed a order through papa johns online order at 4:29 pm i send my Husband and son to pick it up after school they went to ask for my order , and kept on saying it wasn’t ready . when my husband went it had past 40 minutes and asked how long more for the pizza since it always takes them 10 minutes to make a simple delivery pizza . they were lost ! they said that pizza was gone long ago . that they gave it wrong .
so they left pissed .
i called the manger all he said was sorry . he said he didn’t know what happened or anything. no explanations . so i didn’t have no lunch today my hour was done. He didn’t offer me nothing in exchange of THEIR mistake.
instead of being on their phones they need to do better ! pay attention please ..
james chavez
Maybe I walked in at the wrong time but got there as they were discussing issues they had with the last customer and continued as i asked for my pickup order. The issue continued into my order because my wings were not ready as well, even though we got a phone text saying it should have been ready 5 minutes before I got there. The good thing is they figured it out and got me out of there in a timely matter. Hopefully, this was just a fluke, and they handle their business accordingly most of the time.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Meat Pizza
Kevin
Last few times we've ordered they have SKIMPED on our toppings. I decided to try them again. I wish I would've taken a picture of it. The Sausage and Pepperoni Pizza almost looked like a Cheese Pizza. Probably the last time I'll patronize this location.
Atmosphere: 2
Food: 2
Service: 2
Juanita
It took over 2 hours from order time to delivery. My husband sent the cold pizzas back with the driver. The driver was very rude (despite the generous tip we left) and even scolded my husband for not ordering earlier in the day (I have this on camera) I attempted to call the store several times and would always get hung up on. I do hope I get a timely refund that I do not have to fight for. I left a complaint through the website and asked to be contacted through email and the store called me, it was the same manager that wanted to argue. The manager stated we would be getting a refund and hung up. Why bother leaving a complaint through the website if they are just going to have the manager from the store call and if the store already has my number why didn't they call or email to let me know delivery was going to take over an hour? The entire situation was handled very poorly. If you call the customer service number they will just have the store manager, that just argued with me, told me to plan better by ordering sooner in the day and gave me a hard time, call me back. What's the point in that?
Service: 1
Joe Rice
Great pizza! The high prices are helped when I can you a coupon.
Atmosphere: 3
Food: 4
Service: 3
K W (Xeroo Cool)
Gotta love a pizza that's been slammed around the deliver drivers car.
Food: 2
Service: 2
Cale Jacobsen
Terrible service, took nearly two hours for the pizza to be ready, store was also gross on the inside. Pizza was very good and hot though
Atmosphere: 1
Food: 4
Service: 1
Yessenia Benitez
Friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Matt Smith
This place is disgusting. Had to ask for a refund tonight after watching people handling cash and answering the phone without washing their hands. Literally touching the pizza bare handed right after. Also had a hair in my pizza. Employees walking around eating while making pizza. Gross.
This place needs to be shut down due to such poor service.
Atmosphere: 1
Food: 1
Service: 1
Ashley Yohn
Handled the incredibly stressful crowd and not nice people and were always kind and Incredibly friendly!
Parking: Plenty of parking.
Wheelchair accessibility: Plenty of space for ramps, etc. very small step up to curb but also concrete ramps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
jfangs
Know going into ordering online that the time given is a meaningless arbitrary time the store makes no effort to hit. And by hit I mean within a hour+ of when the app says it will be ready
Atmosphere: 1
Food: 3
Service: 1
Kevin Robinette
Ordered on 7/9/2024 3.5 hrs waiting left with nothing no pizza no wings was told to do refund on Line did not work had to go to store and have them give refund.
Atmosphere: 1
Food: 1
Service: 1
Darrell Hobbs
mr ponytail came in to work, spends 5 minutes adjusting his hair, puts his hat on backward. then starts working without hand washing. really bro ?
Today March 28 i placed a order through papa johns online order at 4:29 pm i send my Husband and son to pick it up after school they went to ask for my order , and kept on saying it wasn’t ready . when my husband went it had past 40
minutes and asked how long more for the pizza since it always takes them 10 minutes to make a simple delivery pizza . they were lost ! they said that pizza was gone long ago . that they gave it wrong .
so they left pissed .
i called the manger all he said was sorry . he said he didn’t know what happened or
anything. no explanations .
so i didn’t have no lunch today my hour was done.
He didn’t offer me nothing in exchange of THEIR mistake.
instead of
being on their phones they need to do better !
pay attention please ..
Maybe I walked in at the wrong time but got there as they were discussing issues they had with the last customer and continued as i asked for my pickup order. The issue continued into my order because my wings were not ready as well, even though we got a phone text saying it should have been ready 5 minutes before I got there. The good thing is they figured it out and got me out of there in a timely matter. Hopefully, this was just a fluke, and they handle their business accordingly most of the time.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Meat Pizza
Last few times we've ordered they have SKIMPED on our toppings. I decided to try them again. I wish I would've taken a picture of it. The Sausage and Pepperoni Pizza almost looked like a Cheese Pizza. Probably the last time I'll patronize this location.
Atmosphere: 2
Food: 2
Service: 2
It took over 2 hours from order time to delivery. My husband sent the cold pizzas back with the driver. The driver was very rude (despite the generous tip we left) and even scolded my husband for not ordering earlier in the day (I have this on camera) I attempted to call the store several times and would always get hung up on. I do hope I get a timely refund that I do not have to fight for. I left a complaint through the website and asked to be contacted through email and the store called me, it was the same manager that wanted to argue. The manager stated we would be getting a refund and hung up. Why bother leaving a complaint through the website if they are just going to have the manager from the store call and if the store already has my number why didn't they call or email to let me know delivery was going to take over an hour? The entire situation was handled very poorly. If you call the customer service number they will just have the store manager, that just argued with me, told me to plan better by ordering sooner in the day and gave me a hard time, call me back. What's the point in that?
Service: 1
Great pizza! The high prices are helped when I can you a coupon.
Atmosphere: 3
Food: 4
Service: 3
Gotta love a pizza that's been slammed around the deliver drivers car.
Food: 2
Service: 2
Terrible service, took nearly two hours for the pizza to be ready, store was also gross on the inside. Pizza was very good and hot though
Atmosphere: 1
Food: 4
Service: 1
Friendly workers.
Atmosphere: 5
Food: 5
Service: 5
This place is disgusting. Had to ask for a refund tonight after watching people handling cash and answering the phone without washing their hands. Literally touching the pizza bare handed right after. Also had a hair in my pizza. Employees walking around eating while making pizza. Gross.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place needs to be shut down due to such poor service.
Atmosphere: 1
Food: 1
Service: 1
Handled the incredibly stressful crowd and not nice people and were always kind and Incredibly friendly!
Parking: Plenty of parking.
Wheelchair accessibility: Plenty of space for ramps, etc. very small step up to curb but also concrete ramps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Know going into ordering online that the time given is a meaningless arbitrary time the store makes no effort to hit. And by hit I mean within a hour+ of when the app says it will be ready
Atmosphere: 1
Food: 3
Service: 1
Ordered on 7/9/2024 3.5 hrs waiting left with nothing no pizza no wings was told to do refund on Line did not work had to go to store and have them give refund.
Atmosphere: 1
Food: 1
Service: 1
mr ponytail came in to work, spends 5 minutes adjusting his hair, puts his hat on backward. then starts working without hand washing. really bro ?
Vegetarian options: you can order without meat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works, Cheese Pizza
Loading...