“Ordered through the app (delivery). They forgot to include a sandwich. I called, calmly spoke to Ivin, and he kindly offered options for a solution.
Yes, they messed up, but who doesn’t every now and then? It’s not just about sandwiches, it’s about HOW you offer solutions to clients.
I hope this gets shared at a meeting and receives the attention it deserves. Shout out to Ivin!“
“I love Jersey Mike's and I really think they're the closest to most East Coast subs. I've had when I wasn't on the East Coast. This was a little disappointing this trip. The bread was really stale. I don't know whether it was left over from lunch or what, but by-and-large. That's the only complaint and it's not a horrible complaint It's just not. To the excellent level it usually, is,“