Always out of something, most times multiple items.
Atmosphere: 3
Food: 4
Service: 2
Clarissa Yamaguchi
Amazing service!! Very sweet girls sadly didn’t get their names.
Erika S
THIS IS THE WORST BR IN EL PASO. The service is bad, the place is always very dirty, and they are always out of flavors. I can't count how many times I've walked out and just driven to a different establishment for ice cream.
Atmosphere: 1
Food: 2
Service: 1
Alex Lugo
I ordered a cake in advance for my wife’s birthday and they never made
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Birthday Cake
Richliftz
This baskin robins is not about the customerHow is it the customers fault when they walk in order something and walk out then notice they didn’t get a scoop they clearly paid for on receipt then you walk in and ask for the scoop you clearly didn’t getAnd you clearly paid for and there’s nothing you can do?????Worst customer service everEmployee should be fired or work in the back where he doesn’t have to talk to any customers!What a disgrace
Atmosphere: 1
Food: 1
Service: 1
fortnitebongwater
Little man with the curly hair and glasses provided excellent customer service! I asked him to make me a Large Icing on the Cake shake extra thick (with extra simple syrup and marshmallow), and he did not fail to deliver! It was so beautiful, that I couldn’t help but fall to my knees and start sobbing. Best worker there!(I could not hold myself back from making another review, due to reasons that will be shortly listed, so i will just further add to my previous review)Alas, I found myself compelled once more to return to the sacred grounds. i simply could not resist the temptation of the sacred Large Icing on the Cake shake with the most exquisite blend of simple syrup and marshmallow. So much so, that I believe the children would refer to it as “feening”. And so, I mounted my horse and dilly-dallied my way towards my source of happiness. Upon my arrival, I was dismayed at the absence of the previous employee. I found myself desperate, wondering, “will i receive the same excellent customer service that was provided to me before?” However, this was an utmost foolish thought. How dare, dare I say! How was I so inclined to believe that i should not receive excellent customer service! Upon my arrival, a young lad that went by “Marcellis Mellington VII” greeted me. I explained to him what I was oh so desperately looking for, and he got straight to the point! Like a well trained martial artist, Marcellis began making the Nectar Of Life. While he was at it, he decided I was deemed worthy to learn his sacred knowledge. He decided to enlighten me on the matter that the simple syrup could be sold by the jug. He said it had never been done before, but that he saw I was capable of truly embracing the Simple Syrup. Upon me was a life changing revelation, and I immediately purchased their whole stock. I am $57,892 in debt, due to me purchasing most of it with a credit card. However, I have no regrets! Once again, an enlightening experience and will definitely serve to my personal growth!From the period between my last review and the time that I’m writing this one, I have been on the run from the United States government for not only being incapable of repaying the $57,892 i spent on the Sacred Syrup, but for evading ALL of my taxes. I’ve been in multiple foreign countries, trying oh so desperately to evade the IRS, but they stop at nothing!!! They managed to track my hotel in rural china!!! All because I wanted simple syrup. This brings me to the point of the continuation of this review. Currently, I am located in a country that has not yet had the blessing of Baskin “31 Flavors” Robbins. I’m starting to experience extreme withdrawals from not having my extra thick icing on the cake (with simple syrup and marshmallow) shake. I’m currently struggling to type this, due to how shaky my body is from the lack of what is essentially my water. This is the only way I can get a hint of relief; by praising my favorite place on earth. You see, even when I happen to find myself fortunate enough to be in a country that has a Baskin “31 Flavors” Robbins, it’s simply not the same. Nothing can ever come near the quality found in this location on Edgemere! Every dream I’ve had was about Baskin “31” Flavors Robbins! Eventually, I will reunite with my eternal love. Slowly, I’m making my way back towards my one and only true home, this location.it feels as if i’ve been away for millennia, eons even. though i’ve had plenty of time, i’ve been able to take no action due to my bounty placed by the United Nations. the bounty is so sought after in fact, that even Iran, Russia, China, and North Korea are assisting them in their search. my bounty has led to a temporary peace treaty between governments who despise one another. because of that, i feel i have a responsibility to stay on the run, as my capture would break this treaty. it’s just… it’s been months since i’ve had a Large Icing on the Cake Shake (extra thick with no milk and only simple syrup) and… i don’t know if i’ll make it.
Yuli Gudino
Literally the worst location. They’re always out of something and it’s always so dirty they never have the tables cleaned or the floors cleaned. I get running out of things but there ALWAYS out of MULTIPLE THINGS at once. It doesn’t even feel like 31 flavors it’s more like 4 flavors and never have hot fudge either.
Atmosphere: 1
Food: 1
Service: 1
Denise Ramirez
Waited at the drive thru for 10 minutes and no one helped us. We had to go inside where there was no one. Truly a joke of an establishment.
Leslie
I came here in the evening in January so the ice cream store was completely empty. Overall the experience was ok, the staff wasn’t super attentive and I felt a little ignored but the food was good, it’s the same delicious basket robins ice cream. The cakes on the other hand look extremely old, I was here 2 weeks ago looking for a cake and I saw the same ones on the shelf so be aware of how old these cakes are. I recommend calling and ordering a cake so it can be made fresh.Dietary restrictions: Items are marked gluten freeParking: Lots of parkingWheelchair accessibility: Wheelchair accessible
They never have the flavor that I ask for. Jamoca Almond Fudge, Jamoca, Rocky Road, Cherry Jubilee, and Vanilla... all flavors they never seem to have. No other Baskin Robbins has this issue, and the drive through/standing queue takes forever. I hope they get new management, owners, or whatever will make their service worthwhile.
Atmosphere: 1
Food: 1
Service: 1
Ruby R
this place is SO good, there’s a girl that works there that always attends me, i think her name is Abril, and she’s SO nice. also the cappuchino blast is super delicious. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Kristina Branch
Literally the worst BRs I have ever been to. Don’t waste your time coming here, try a different location than this one. I’m sure any of the others locations in town would be far better.
Ashley H
Franchise owner - please take better care of this location. Reach out to whoever you need to and get the drive thru sign fixed. It’s been over 6 months. I Can understand the complaints about staff. Why would they care if the owner doesn’t even care ?
Mia Hart
Had visited yesterday to buy a pre packed quart ice-cream & seems like their freezer isn't working because my ice-cream was freezer burned! It probably melted but they decided to sell it instead of throwing it away. It's like I wasted my $money cause I couldn't even enjoy my ice-cream ?
This oreo mocha is super good ?
Atmosphere: 5
Food: 5
Service: 5
Always out of something, most times multiple items.
Atmosphere: 3
Food: 4
Service: 2
Amazing service!! Very sweet girls sadly didn’t get their names.
THIS IS THE WORST BR IN EL PASO. The service is bad, the place is always very dirty, and they are always out of flavors. I can't count how many times I've walked out and just driven to a different establishment for ice cream.
Atmosphere: 1
Food: 2
Service: 1
I ordered a cake in advance for my wife’s birthday and they never made
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Birthday Cake
This baskin robins is not about the customerHow is it the customers fault when they walk in order something and walk out then notice they didn’t get a scoop they clearly paid for on receipt then you walk in and ask for the scoop you clearly didn’t getAnd you clearly paid for and there’s nothing you can do?????Worst customer service everEmployee should be fired or work in the back where he doesn’t have to talk to any customers!What a disgrace
Atmosphere: 1
Food: 1
Service: 1
Little man with the curly hair and glasses provided excellent customer service! I asked him to make me a Large Icing on the Cake shake extra thick (with extra simple syrup and marshmallow), and he did not fail to deliver! It was so beautiful, that I couldn’t help but fall to my knees and start sobbing. Best worker there!(I could not hold myself back from making another review, due to reasons that will be shortly listed, so i will just further add to my previous review)Alas, I found myself compelled once more to return to the sacred grounds. i simply could not resist the temptation of the sacred Large Icing on the Cake shake with the most exquisite blend of simple syrup and marshmallow. So much so, that I believe the children would refer to it as “feening”. And so, I mounted my horse and dilly-dallied my way towards my source of happiness. Upon my arrival, I was dismayed at the absence of the previous employee. I found myself desperate, wondering, “will i receive the same excellent customer service that was provided to me before?” However, this was an utmost foolish thought. How dare, dare I say! How was I so inclined to believe that i should not receive excellent customer service! Upon my arrival, a young lad that went by “Marcellis Mellington VII” greeted me. I explained to him what I was oh so desperately looking for, and he got straight to the point! Like a well trained martial artist, Marcellis began making the Nectar Of Life. While he was at it, he decided I was deemed worthy to learn his sacred knowledge. He decided to enlighten me on the matter that the simple syrup could be sold by the jug. He said it had never been done before, but that he saw I was capable of truly embracing the Simple Syrup. Upon me was a life changing revelation, and I immediately purchased their whole stock. I am $57,892 in debt, due to me purchasing most of it with a credit card. However, I have no regrets! Once again, an enlightening experience and will definitely serve to my personal growth!From the period between my last review and the time that I’m writing this one, I have been on the run from the United States government for not only being incapable of repaying the $57,892 i spent on the Sacred Syrup, but for evading ALL of my taxes. I’ve been in multiple foreign countries, trying oh so desperately to evade the IRS, but they stop at nothing!!! They managed to track my hotel in rural china!!! All because I wanted simple syrup. This brings me to the point of the continuation of this review. Currently, I am located in a country that has not yet had the blessing of Baskin “31 Flavors” Robbins. I’m starting to experience extreme withdrawals from not having my extra thick icing on the cake (with simple syrup and marshmallow) shake. I’m currently struggling to type this, due to how shaky my body is from the lack of what is essentially my water. This is the only way I can get a hint of relief; by praising my favorite place on earth. You see, even when I happen to find myself fortunate enough to be in a country that has a Baskin “31 Flavors” Robbins, it’s simply not the same. Nothing can ever come near the quality found in this location on Edgemere! Every dream I’ve had was about Baskin “31” Flavors Robbins! Eventually, I will reunite with my eternal love. Slowly, I’m making my way back towards my one and only true home, this location.it feels as if i’ve been away for millennia, eons even. though i’ve had plenty of time, i’ve been able to take no action due to my bounty placed by the United Nations. the bounty is so sought after in fact, that even Iran, Russia, China, and North Korea are assisting them in their search. my bounty has led to a temporary peace treaty between governments who despise one another. because of that, i feel i have a responsibility to stay on the run, as my capture would break this treaty. it’s just… it’s been months since i’ve had a Large Icing on the Cake Shake (extra thick with no milk and only simple syrup) and… i don’t know if i’ll make it.
Literally the worst location. They’re always out of something and it’s always so dirty they never have the tables cleaned or the floors cleaned. I get running out of things but there ALWAYS out of MULTIPLE THINGS at once. It doesn’t even feel like 31 flavors it’s more like 4 flavors and never have hot fudge either.
Atmosphere: 1
Food: 1
Service: 1
Waited at the drive thru for 10 minutes and no one helped us. We had to go inside where there was no one. Truly a joke of an establishment.
I came here in the evening in January so the ice cream store was completely empty. Overall the experience was ok, the staff wasn’t super attentive and I felt a little ignored but the food was good, it’s the same delicious basket robins ice cream. The cakes on the other hand look extremely old, I was here 2 weeks ago looking for a cake and I saw the same ones on the shelf so be aware of how old these cakes are. I recommend calling and ordering a cake so it can be made fresh.Dietary restrictions: Items are marked gluten freeParking: Lots of parkingWheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Oreo Cookies N' Cream
Restaurantji Recommends
They never have the flavor that I ask for. Jamoca Almond Fudge, Jamoca, Rocky Road, Cherry Jubilee, and Vanilla... all flavors they never seem to have. No other Baskin Robbins has this issue, and the drive through/standing queue takes forever. I hope they get new management, owners, or whatever will make their service worthwhile.
Atmosphere: 1
Food: 1
Service: 1
this place is SO good, there’s a girl that works there that always attends me, i think her name is Abril, and she’s SO nice. also the cappuchino blast is super delicious. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Literally the worst BRs I have ever been to. Don’t waste your time coming here, try a different location than this one. I’m sure any of the others locations in town would be far better.
Franchise owner - please take better care of this location. Reach out to whoever you need to and get the drive thru sign fixed. It’s been over 6 months. I Can understand the complaints about staff. Why would they care if the owner doesn’t even care ?
Had visited yesterday to buy a pre packed quart ice-cream & seems like their freezer isn't working because my ice-cream was freezer burned! It probably melted but they decided to sell it instead of throwing it away. It's like I wasted my $money cause I couldn't even enjoy my ice-cream ?