We went this weekend to the Redd Road location!! Horrible experience two employees kept bickering at each other how one disrespected the other! My husband asked the cashier for some information on the subs she shrugged her shoulders and said she didn’t know!! No ice on the drink fountain machine.. the sweet tea was hot! The place was dirty WE ARE NEVER GOING BACK !
Atmosphere: 1
Food: 3
Service: 1
Bill R
To the shift at Redd Rd., 7pm April 3rd: Ordered the steamer. The meat was tough, but “hey, sometimes you get a bad batch. No big deal.” However, 1/2 the meat?
Atmosphere: 5
Food: 1
Service: 3
Warriors Heart
Firehouse Subs are delicious. I don't know who is in charge of management but there needs to be some changes. It's happened twice I order online and one of the sandwich is done wrong. When you pick up your order in time. Staff are just standing talking. Still working on your order. Get home missing items you ordered and paid for. Needs attention to detail, or customers will find elsewhere.
Atmosphere: 1
Food: 5
Service: 1
William Radon
I wish there was more meat, than lettuce, tomatoes and too much saucy.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chips
donella forrest
The toaster not working, no turkey, no firehouse welcome when customers walk in, and the manager and employees were more interested in phones or what was on the television rather than taking care of customers, half the sodas in the machine were out, come on get someone who cares about the job, not a high school kid.
Atmosphere: 1
Food: 1
Service: 1
Asiana Harrison
The barbecue sub always gonna
Atmosphere: 5
Food: 5
Service: 5
Ezequiel Alvarez
Great service and quality food for the best subs super friendly...
Atmosphere: 5
Food: 5
Service: 5
Miguel Vergara
Unorganized and very slow moving.
Atmosphere: 2
Service: 1
Tyler Starritt
Ordered food through their website tonight a little after 9…. Confirmed pickup for 9:40, get there at 9:35 and they’ve already turned off all of the equipment and couldn’t make my order or refund me. This is the 2nd time in a month this has happened and it’s ridiculous….
Atmosphere: 1
Food: 1
Service: 1
Derek Johann
I'd rate this as zero stars if i was able to. Let me say, I Love Firehouse Subs....and I never write reviews, I'm pretty easy going about it....but I got 2 Large meatball subs through UberEats just now and it looked like garbage, half the meatballs were burnt and the others were white looking when I cut into them and both sandwiches were drowned in sauce. These looked disgusting and I ended up throwing both whole entire uneaten subs away, I'm out money so I figure this store should be out money too from others that might decide to go somewhere else after reading this post or at the very least have this bad review posted up.....everyone's got their off days, but it was obvious no concern was given when making those sandwiches. The pics speak for themselves. It was too expensive not to say anything about this.
I placed a catering order over 24 hours in advance through the Firehouse Subs website. I called the day of to confirm because the order status page never changed to show the store confirmed and I was told they did not have my order. It took over 45 minutes to get through to the store and they were "open". They told me they could not accommodate my order because there were only 3 people working and that I had to place my order 24 hours in advance. I explained that I DID place my order over 24 hours in advance and still there was "nothing they could do". It would have been ok if it wasnt ready on time but there was no effort on the stores part to make it right. I got on with the chat service via the catering portion of their website, they canceled the order, made sure there was no cancelation fee, and tried to find me an alternative solution. Unfortunately their alternatives were different styles of cuisine so i had to decline. I appreciate their effort though. Luckily Jersey Mike's was able to accommodate my catering order with less than 2 hours to spare. This particular Firehouse Subs needs to make sure they are checking and confirming all online orders. Other reviews show there is a severe lack of attention to this with both small and large orders.
Atmosphere: 1
Food: 1
Service: 1
Debra Turner
Please add another location in the north east area of El Paso, TX. If you build it, they will come!!
La musa Mexa
Took waay. .. too long to serve.... 3 customers already eating. Pre Ordered food for 2 .. 30 minutes wait upon arriving. ..
Atmosphere: 2
Food: 2
Service: 1
Lucas Grendahl
One of my favorite sandwich shops around. Great selection whether you are in the mood for cold cuts sub or a toasted warm meal, I haven't had a bad sandwich yet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch, Italian Sub, Firehouse Meatball, Smoked Turkey Breast
We went this weekend to the Redd Road location!! Horrible experience two employees kept bickering at each other how one disrespected the other! My husband asked the cashier for some information on the subs she shrugged her shoulders and said she didn’t know!! No ice on the drink fountain machine.. the sweet tea was hot! The place was dirty WE ARE NEVER GOING BACK !
Atmosphere: 1
Food: 3
Service: 1
To the shift at Redd Rd., 7pm April 3rd: Ordered the steamer. The meat was tough, but “hey, sometimes you get a bad batch. No big deal.” However, 1/2 the meat?
Atmosphere: 5
Food: 1
Service: 3
Firehouse Subs are delicious. I don't know who is in charge of management but there needs to be some changes. It's happened twice I order online and one of the sandwich is done wrong. When you pick up your order in time. Staff are just standing talking. Still working on your order. Get home missing items you ordered and paid for. Needs attention to detail, or customers will find elsewhere.
Atmosphere: 1
Food: 5
Service: 1
I wish there was more meat, than lettuce, tomatoes and too much saucy.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chips
The toaster not working, no turkey, no firehouse welcome when customers walk in, and the manager and employees were more interested in phones or what was on the television rather than taking care of customers, half the sodas in the machine were out, come on get someone who cares about the job, not a high school kid.
Atmosphere: 1
Food: 1
Service: 1
The barbecue sub always gonna
Atmosphere: 5
Food: 5
Service: 5
Great service and quality food for the best subs super friendly...
Atmosphere: 5
Food: 5
Service: 5
Unorganized and very slow moving.
Atmosphere: 2
Service: 1
Ordered food through their website tonight a little after 9…. Confirmed pickup for 9:40, get there at 9:35 and they’ve already turned off all of the equipment and couldn’t make my order or refund me. This is the 2nd time in a month this has happened and it’s ridiculous….
Atmosphere: 1
Food: 1
Service: 1
I'd rate this as zero stars if i was able to. Let me say, I Love Firehouse Subs....and I never write reviews, I'm pretty easy going about it....but I got 2 Large meatball subs through UberEats just now and it looked like garbage, half the meatballs were burnt and the others were white looking when I cut into them and both sandwiches were drowned in sauce. These looked disgusting and I ended up throwing both whole entire uneaten subs away, I'm out money so I figure this store should be out money too from others that might decide to go somewhere else after reading this post or at the very least have this bad review posted up.....everyone's got their off days, but it was obvious no concern was given when making those sandwiches. The pics speak for themselves. It was too expensive not to say anything about this.
Food: 1
Restaurantji Recommends
Quality has been slipping on my orders lately.
I placed a catering order over 24 hours in advance through the Firehouse Subs website. I called the day of to confirm because the order status page never changed to show the store confirmed and I was told they did not have my order. It took over 45 minutes to get through to the store and they were "open". They told me they could not accommodate my order because there were only 3 people working and that I had to place my order 24 hours in advance. I explained that I DID place my order over 24 hours in advance and still there was "nothing they could do". It would have been ok if it wasnt ready on time but there was no effort on the stores part to make it right. I got on with the chat service via the catering portion of their website, they canceled the order, made sure there was no cancelation fee, and tried to find me an alternative solution. Unfortunately their alternatives were different styles of cuisine so i had to decline. I appreciate their effort though. Luckily Jersey Mike's was able to accommodate my catering order with less than 2 hours to spare. This particular Firehouse Subs needs to make sure they are checking and confirming all online orders. Other reviews show there is a severe lack of attention to this with both small and large orders.
Atmosphere: 1
Food: 1
Service: 1
Please add another location in the north east area of El Paso, TX. If you build it, they will come!!
Took waay. .. too long to serve.... 3 customers already eating. Pre Ordered food for 2 .. 30 minutes wait upon arriving. ..
Atmosphere: 2
Food: 2
Service: 1
One of my favorite sandwich shops around. Great selection whether you are in the mood for cold cuts sub or a toasted warm meal, I haven't had a bad sandwich yet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch, Italian Sub, Firehouse Meatball, Smoked Turkey Breast