Freddy's Frozen Custard & Steakburgers

I had such a great experience at Freddy’s thanks to Camila! She was so kind, welcoming, and had a positive attitude the entire time. Food was okay but camila made up for it.

Atmosphere: 5

Food: 4

Service: 5

I had a very good experience with employee Camila, she was very welcoming and friendly. Overall service was great.

We stopped here just before our road trip to Phoenix, and loved the fact that the order was correct! Not only was everything correct the meals were in separate bags so passing out the food to everyone was easy! Thanks 👍 I did get down to use the restroom and everything was clean. The staff that we did interact with was friendly.

I visited the Freddy’s in El Paso, Texas after placing an online pickup order, and my experience was very disappointing.

When I picked up my order, my drink was leaking through the bag. Instead of correcting the issue, the bag was just double-bagged and handed to me. Once I sat down to eat, the food was cold, my son’s chocolate scoop was missing, and the ranch for my salad was also missing.

When I asked about the ranch, I was sent to another counter, where an employee responded in a rude and dismissive tone, saying they had run out, as if I was bothering her. The interaction felt very unprofessional and not customer-friendly.

The restaurant was also not clean. There was trash on the floor and several messy tables, which made the atmosphere unpleasant.

I understand mistakes happen, but the lack of order accuracy, customer service, and cleanliness was unacceptable. Management needs to address this location’s service standards. I won’t be returning.

Atmosphere: 1

Food: 1

Service: 1

We come here pretty often but this last time we went via drive thru we did not receive our custard and did not notice until we got home. I emailed the address listed on the sticker attached to the receipt. That was a week ago and no one has bothered to email me back. Not sure why they ask you to email them because they “value your feedback” if they don’t respond. Will not be coming back.

Food: 4

Service: 1

Employees where rude the place used to be better with that young man as manager the one with tattooss cause i ordered ice cream and it took this one girl 30 minutes just for her not to make my ice creams and every one else got their orderss

I love Freddy’s but you guys really need to fix your drive-through speaker. This is now the 2nd time within the past 4 weeks that no one has responded to me when I go through the drive-through.😭

Great burgers and fries everything was fresh! Awesome patty melts also!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Hamburger, Cheeseburger

A hamburger pretty much tastes the same anywhere, unless they use different ingredients (if you've been to places, you know what I'm talking about), but it was still good burger and fries. Friendly front of the house service, but terrible atmosphere. Had to speak up because the music was too loud, and the tables weren't clean. You could see fries, ketchup smears and salt on the table.

I just went and my cashier and my cook was amazing I asked for the cook and his name was Issac I appreciate the service and I appreciate how good the food was it made my day thank you Issac.

Great food but they are almost always out of something or closing early at this location.

Z was so kind and helpful. They remade my concrete without hesitation. Top notch customer service and delicious custard.

Atmosphere: 5

Food: 5

Service: 5

Good and service is great but they keep it way too cold in there

Atmosphere: 3

Food: 5

Service: 5

I placed an online order today around 7:05 p.m and around 7:20 p.m I was notified that my food was ready, so I went down to the restaurant. When I arrived, my order wasn’t ready yet and I was told it was about to come out, but I ended up waiting an additional 20 minutes.
After waiting that long, I at least expected the food to be fresh. Unfortunately, it was cold. On top of that, my order was incomplete.
To make matters worse, the counter area where orders are taken and food is handed out was visibly dirty.
Overall, this was a very disappointing experience. Better communication, cleanliness, and quality control are definitely needed.

Atmosphere: 1

Food: 1

Service: 1

I was really disappointed with my experience at this restaurant. The place is very dirty and poorly maintained. When I arrived to dine in, not a single table was clean, even though there was only one other customer and no one seemed to be taking care of the dining area. I actually had to clean a table myself just to be able to sit down.

The mess included spilled sauces and sticky surfaces, but once I sat down, I realized it wasn’t just a one-time issue. The walls were stained, and there was a noticeable buildup of dirt everywhere, which made the whole place feel neglected.

It’s a shame because the restaurant itself looks nice. I really hope they start paying more attention to cleanliness and maintenance.

Atmosphere: 1

Food: 2

Service: 5