Workers like Damian can give a company a bad reputation he has terrible customer service skills definitely needs to be
Atmosphere: 1
Food: 5
Service: 1
Veronica Rodriguez
Sorry this the one the guy is name is Damien is mad all time I went to buy not ask for free the answer back argument is come to work not to be a friend , this franchise is all about costumer service , bad bad costumer service this the reason is always empty compared to the other business and
Atmosphere: 1
Alex Palacios
Ordered online 15 minutes before arriving to store and when I got there food was still not done and waited for an additional 15 min. Just to come home and find out that they made my sandwich wrong. I would have gotten my food faster and right if I would have ordered at the store!!
Atmosphere: 1
Food: 1
Service: 1
Audrey Edwards
If the guy that was making my sandwich hadn't wiped his nose on his arm while making my sandwich, I probably would have given it a little bit more, but not that much.****UPDATE ****Just left 6:15p 2/1/24. The entire staff is very professional and has a great rotation system
Atmosphere: 2
Food: 1
Service: 1
Ariana Galaz
Waited in drive thru for about 15 minutes no answer or anything and it was around 6pm when their drive thru closes at 10pm , if they’re not gonna use their drive thru they should put cones ? Horrible services and they were staffed they looked at me at the window and didn’t even try to attend me.
Atmosphere: 1
Food: 1
Service: 1
Sharon Gonzales
Staff patient with us while we ordered through app for the first
Atmosphere: 5
Food: 5
Service: 5
Oscar Arroyos
I ordered 4 subs for my work. They used the wrong bread, they did not toasted the subs, and they did not include the drink on one of the orders. Service is trash.
Atmosphere: 1
Food: 1
Service: 1
Unique Harris
I am pregnant. I requested for meat to be heated and no one did so… don’t recommend
Kristin McDonald
These locations are owned by the same owner. And apparently does not care how customers are treated or how these franchise businesses are ran. The Location on Shawn Haggerty and gateway North are the other 2 locations that have the same problems. They're either out of bread, they're out of meat or they're out of produce or they close during posted business hours and they don't care. I have reported all 3 franchises, to headquarters of Subway. Because even though they may be franchised, they still have to report to corporate. They are not doing a good job upholding the Subway brand and they are pissing a lot of customers off. When you franchise a business, you go into it. Knowing that you have to uphold the brand name and produce a quality product. And you are not doing that whoever the owner is of these 3 franchise subways on the northeast.
Atmosphere: 1
Food: 1
Service: 1
Joy
I've always loved subway but unfortunately almost all subways I've been to do NOT have good sanitary practice. The windows where the food is located always seem dirty. When there are customers, instead of removing the old gloves, every employee I've witnessed never changed for a new one when serving a new customer. I get it, that they're trying to save gloves and time but seriously? Can we go back to serving customers with good sanitary practices. Thank you.
Workers like Damian can give a company a bad reputation he has terrible customer service skills definitely needs to be
Atmosphere: 1
Food: 5
Service: 1
Sorry this the one the guy is name is Damien is mad all time I went to buy not ask for free the answer back argument is come to work not to be a friend , this franchise is all about costumer service , bad bad costumer service this the reason is always empty compared to the other business and
Atmosphere: 1
Ordered online 15 minutes before arriving to store and when I got there food was still not done and waited for an additional 15 min. Just to come home and find out that they made my sandwich wrong. I would have gotten my food faster and right if I would have ordered at the store!!
Atmosphere: 1
Food: 1
Service: 1
If the guy that was making my sandwich hadn't wiped his nose on his arm while making my sandwich, I probably would have given it a little bit more, but not that much.****UPDATE ****Just left 6:15p 2/1/24. The entire staff is very professional and has a great rotation system
Atmosphere: 2
Food: 1
Service: 1
Waited in drive thru for about 15 minutes no answer or anything and it was around 6pm when their drive thru closes at 10pm , if they’re not gonna use their drive thru they should put cones ? Horrible services and they were staffed they looked at me at the window and didn’t even try to attend me.
Atmosphere: 1
Food: 1
Service: 1
Staff patient with us while we ordered through app for the first
Atmosphere: 5
Food: 5
Service: 5
I ordered 4 subs for my work. They used the wrong bread, they did not toasted the subs, and they did not include the drink on one of the orders. Service is trash.
Atmosphere: 1
Food: 1
Service: 1
I am pregnant. I requested for meat to be heated and no one did so… don’t recommend
These locations are owned by the same owner. And apparently does not care how customers are treated or how these franchise businesses are ran. The Location on Shawn Haggerty and gateway North are the other 2 locations that have the same problems. They're either out of bread, they're out of meat or they're out of produce or they close during posted business hours and they don't care. I have reported all 3 franchises, to headquarters of Subway. Because even though they may be franchised, they still have to report to corporate. They are not doing a good job upholding the Subway brand and they are pissing a lot of customers off. When you franchise a business, you go into it. Knowing that you have to uphold the brand name and produce a quality product. And you are not doing that whoever the owner is of these 3 franchise subways on the northeast.
Atmosphere: 1
Food: 1
Service: 1
I've always loved subway but unfortunately almost all subways I've been to do NOT have good sanitary practice. The windows where the food is located always seem dirty. When there are customers, instead of removing the old gloves, every employee I've witnessed never changed for a new one when serving a new customer. I get it, that they're trying to save gloves and time but seriously? Can we go back to serving customers with good sanitary practices. Thank you.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Meatball Marinara
Restaurantji Recommends
No regular bread? No tomatoes? Staff of 2 overwhelmed. Someone help these HS kids run a store.
Atmosphere: 1
Food: 1
Service: 1
Manuel & Zulema are great ! Deserve a raise very patient with customers! Paid attention to detail and are very respectful and polite.
Atmosphere: 5
Food: 5
Service: 5
Lacking veggies, condiments, staff not well trained, don't know anything , very slow at making sandwiches.
Atmosphere: 1
Food: 3
Service: 1
No ice, flat cokes, no sweet tea, no ham for sandwiches, limited on chip selection.
Ordered online just to get there and figure out they haven’t even started on a 2 sandwich order then proceeded to say all they have is ham and cheese