Management was completely rude and disrespectful. The area supervisor was on the phone cursing loudly and not attentive to the customers. She left a new employee by herself to serve customers while she was in the back and in the doorway on the phone cursing. There were about 4 people besides myself in line. She did not acknowledge anyone but made eye contact with us, so she knew we were there. I used to go there at least once a week. I have not been back and will never go there again.I sent an email to the contact information on the receipt. I received a response pretty quickly, but it was from the area supervisor. ?? She said she would pass it on to her team.
Atmosphere: 1
Food: 3
Service: 1
Randy Froese
On February 5 I ordered sandwiches in the app and drove to the 1181 Flower Mound Rd Suite 710 store in Flower Mound to pick them up. Was told they couldn't fulfill the order because they didn't have many of the ingredients due to limited supplies from budgetary constraints.I asked for a refund, was told I had to do that in the app. The app didn't let me. So I was given the contact info of area supervisor Shani Reeves to process the refund.I emailed Shani several times over the next week before getting a reply in which I was asked for info I had already provided. I responded but have not received a refund or any answer to subsequent emails in the month since then.I've had subpar experiences at other nearby Subway locations recently, so maybe this is typical now. My family now gets sandwiches elsewhere.
Service: 1
Evelyn Barker
Online ordering at this location is a mess. If I order cookies, they are always out. One time, they claimed they couldn't refund me the cookies because I paid online. It took 10 minutes to sort out. The last time I online ordered, I was already in the parking lot. I placed the order and watched. The store was completely empty of customers, but no one was on the line making sandwiches. After 7 minutes, I went in. That's when they noticed they had an online order and I had to wait several more minutes for them to make it. And they were out of the cookies I ordered.
Atmosphere: 4
Food: 4
Service: 1
Robyn Malone
The man working remembered me from another visit and helped me get the most amount of food for the best deal. He was kind and the store was clean!
Abigail Cazares
(apparently does not do curbiside pickup!!!)do not come to this subway! EVER. avoid it at costs. i ordered online through the app for a pickup order and waited for 15 minutes until i decided to get off. i let them know i submitted here on the app 15 minutes ago & was just wondering why they hadn’t come out yet. the man behind the counter (did not see his name but a hispanic male) begins to YELL and CUSS at me stating that he chooses to never take out the curbside pickup orders because he’s the only employee ever there. i was reasonably confused and upset at his response, tone, screams & cuss words!!! at me and asked him what was wrong with him. how was I supposed to know that? mind you, there is a whole other employee (a woman) there. she hands me the cup to fill up my drink and as I proceed to press the ice and he begins to yell at me again from behind the counter asking if I don’t see the “huge sign that says ice not working” & asks if I’m stupid. my eyes had JUST hit the sign as I was pressing the ice. Is he serious? I turned around and proceed to ask again what his problem was! He was yelling and cussing at me my entire way out the door, following me out.NEVER come here, absolutely despicable.
Atmosphere: 1
Food: 1
Service: 1
Bradley Calk
Had a bad experience at a different flower mound location and Jennifer, Lacy and Shani did everything they could to make it right. Much better experience.
Food: 5
Service: 5
Paul Schmidt
This is the first and last time in this location. Just
Atmosphere: 1
Food: 1
Service: 1
George Thomas
Made an online order for takeout at 12:00 pm. Per mobile app, order was supposed to be ready by 12:20 pm. Waited till 2:00 pm at the store and the order was still not ready as they only had one person working there. Lost money on the order as I had to leave. Such a horrible place and service!
Atmosphere: 1
Food: 1
Service: 1
Shelby Asbell
I'd give 0 stars , manager doesn't know how to her job correctly, cussing at customers, that are asking them why are the orders wrong and where is everything, hope she gets fired.
AJ TooCuuL
Fresh hot subway can make ur transit times easy.Wonderful staff, they could have loaded up the subs more.
The employee who helped me out with my order on October 7th at 3:10 was super professional and very nice. He was able to correct my order and fix an error with missing some food. Very good at his job and is very approachable. Makes me want to come back.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Subway Club Footlong Regular Sub
Dirtydog g
I came here while watching over my newborn baby nephew while fiending for a footlong meatball sub. I guess my baby nephew was hungry because he started crying while I sat down waiting for my delicious meatball sub. I can tell everyone was annoyed but there was nothing I could do as his mother wasn’t around at the moment and he can’t eat solid foods yet. As I tried to calm him down a tall long brown haired employee came up to me and asked what was wrong with my baby. After I told him he was just hungry, the employee says “don’t worry I’ve got this” and lifts up his shirt and starts breastfeeding my baby nephew until he’s not hungry any more. 5 Stars.
Atmosphere: 5
Food: 5
Service: 5
Tiktok Galaxy
Brooks Is A Great Worker, Well Spoken and a great sandwich artist. There was a couple bugs when I looked in the sandwich, but oh well, extra protein.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki Sandwich, Meatball Marinara, Cookies
Chris H.
I love Subway, like really love their sandwiches. This is the WORST subway that I've ever been to. They have two young boys in there basically running the place, similar to bevis and butt head. They are horrible at making sandwiches, they skimp on the meat, toast the bread entirely too long, just throw the veggies on your sandwich, ie. They have no type of customer service, they just look at you, no hello can I help you or even a hi/hello. Just nothing but air in their heads. My sandwich was so hard when I bit into it, I was so pissed. Mind you I told the guy he was toasting the bread too long. Total airheads! I would not recommend eating at this Subway, you will be disappointed.
justin joseph
Bad customer service. The server on his head phones while taking orders. No greeting nothing to give them a better rating.
Management was completely rude and disrespectful. The area supervisor was on the phone cursing loudly and not attentive to the customers. She left a new employee by herself to serve customers while she was in the back and in the doorway on the phone cursing. There were about 4 people besides myself in line. She did not acknowledge anyone but made eye contact with us, so she knew we were there. I used to go there at least once a week. I have not been back and will never go there again.I sent an email to the contact information on the receipt. I received a response pretty quickly, but it was from the area supervisor. ?? She said she would pass it on to her team.
Atmosphere: 1
Food: 3
Service: 1
On February 5 I ordered sandwiches in the app and drove to the 1181 Flower Mound Rd Suite 710 store in Flower Mound to pick them up. Was told they couldn't fulfill the order because they didn't have many of the ingredients due to limited supplies from budgetary constraints.I asked for a refund, was told I had to do that in the app. The app didn't let me. So I was given the contact info of area supervisor Shani Reeves to process the refund.I emailed Shani several times over the next week before getting a reply in which I was asked for info I had already provided. I responded but have not received a refund or any answer to subsequent emails in the month since then.I've had subpar experiences at other nearby Subway locations recently, so maybe this is typical now. My family now gets sandwiches elsewhere.
Service: 1
Online ordering at this location is a mess. If I order cookies, they are always out. One time, they claimed they couldn't refund me the cookies because I paid online. It took 10 minutes to sort out. The last time I online ordered, I was already in the parking lot. I placed the order and watched. The store was completely empty of customers, but no one was on the line making sandwiches. After 7 minutes, I went in. That's when they noticed they had an online order and I had to wait several more minutes for them to make it. And they were out of the cookies I ordered.
Atmosphere: 4
Food: 4
Service: 1
The man working remembered me from another visit and helped me get the most amount of food for the best deal. He was kind and the store was clean!
(apparently does not do curbiside pickup!!!)do not come to this subway! EVER. avoid it at costs. i ordered online through the app for a pickup order and waited for 15 minutes until i decided to get off. i let them know i submitted here on the app 15 minutes ago & was just wondering why they hadn’t come out yet. the man behind the counter (did not see his name but a hispanic male) begins to YELL and CUSS at me stating that he chooses to never take out the curbside pickup orders because he’s the only employee ever there. i was reasonably confused and upset at his response, tone, screams & cuss words!!! at me and asked him what was wrong with him. how was I supposed to know that? mind you, there is a whole other employee (a woman) there. she hands me the cup to fill up my drink and as I proceed to press the ice and he begins to yell at me again from behind the counter asking if I don’t see the “huge sign that says ice not working” & asks if I’m stupid. my eyes had JUST hit the sign as I was pressing the ice. Is he serious? I turned around and proceed to ask again what his problem was! He was yelling and cussing at me my entire way out the door, following me out.NEVER come here, absolutely despicable.
Atmosphere: 1
Food: 1
Service: 1
Had a bad experience at a different flower mound location and Jennifer, Lacy and Shani did everything they could to make it right. Much better experience.
Food: 5
Service: 5
This is the first and last time in this location. Just
Atmosphere: 1
Food: 1
Service: 1
Made an online order for takeout at 12:00 pm. Per mobile app, order was supposed to be ready by 12:20 pm. Waited till 2:00 pm at the store and the order was still not ready as they only had one person working there. Lost money on the order as I had to leave. Such a horrible place and service!
Atmosphere: 1
Food: 1
Service: 1
I'd give 0 stars , manager doesn't know how to her job correctly, cussing at customers, that are asking them why are the orders wrong and where is everything, hope she gets fired.
Fresh hot subway can make ur transit times easy.Wonderful staff, they could have loaded up the subs more.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
The employee who helped me out with my order on October 7th at 3:10 was super professional and very nice. He was able to correct my order and fix an error with missing some food. Very good at his job and is very approachable. Makes me want to come back.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Subway Club Footlong Regular Sub
I came here while watching over my newborn baby nephew while fiending for a footlong meatball sub. I guess my baby nephew was hungry because he started crying while I sat down waiting for my delicious meatball sub. I can tell everyone was annoyed but there was nothing I could do as his mother wasn’t around at the moment and he can’t eat solid foods yet. As I tried to calm him down a tall long brown haired employee came up to me and asked what was wrong with my baby. After I told him he was just hungry, the employee says “don’t worry I’ve got this” and lifts up his shirt and starts breastfeeding my baby nephew until he’s not hungry any more. 5 Stars.
Atmosphere: 5
Food: 5
Service: 5
Brooks Is A Great Worker, Well Spoken and a great sandwich artist. There was a couple bugs when I looked in the sandwich, but oh well, extra protein.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki Sandwich, Meatball Marinara, Cookies
I love Subway, like really love their sandwiches. This is the WORST subway that I've ever been to. They have two young boys in there basically running the place, similar to bevis and butt head. They are horrible at making sandwiches, they skimp on the meat, toast the bread entirely too long, just throw the veggies on your sandwich, ie. They have no type of customer service, they just look at you, no hello can I help you or even a hi/hello. Just nothing but air in their heads. My sandwich was so hard when I bit into it, I was so pissed. Mind you I told the guy he was toasting the bread too long. Total airheads! I would not recommend eating at this Subway, you will be disappointed.
Bad customer service. The server on his head phones while taking orders. No greeting nothing to give them a better rating.
Food: 3
Service: 1