Extremely unsatisfied with the service. Ordered a dipped cone with two scoops and I couldn’t even get the product made after waiting 30 minutes and eight other people got to order and receive theirs before me. That is not customer service that is unacceptable. I know a comment doesn’t do much but it’s disgusting to pay for something and never receive it. I’ll take my business elsewhere forever on out. Thanks for nothing !
Victoria Kennedy
Just order from this place when we were told the ice cream we order was out we try to call them to see the options we have they immediately hung up on me. Needless to say, we will not be ordering from them again.
Dakota Wilson
Ordered from this location multiple times and it’s always wrong!!
Aimee Kidd
Always a great experience
Cindy Ledat
I love Baskin Robbins and Dunkin and I’m so glad they opened one here. The workers are always sweet and polite, and the ice cream and shakes are as delicious as ever.
Atmosphere: 5
Food: 5
Service: 5
Katie Fillmore
Poor customer service and very rude. Asked for toppings and instead of communicating that they were out they just put a lid on it and sold me plain ice cream without saying anything. If I wanted plain ice cream I would have bought a tub at the store.
Atmosphere: 1
Food: 1
Service: 1
korn rules
Employee's are very rude and manager does not care not sure how they stay in business
Atmosphere: 1
Food: 1
Service: 1
Sarah Engle
Came here an HOUR before their lobby closed to get some ice cream and they had the doors locked. The girl inside stated that they where only drive thru due to "short staff" only problem I see with this is they were assisting other people inside so apparently they aren't too short staffed for some but not for others?
Atmosphere: 1
Service: 1
Scott Jacobson
While ordering ice cream, I noticed an ad on multiple monitors stating that if you ordered two scoops, you would receive a free waffle cone. At checkout, I mentioned this offer to the cashier to ensure I received the discount. After some questioning, I asked to speak with the manager because I felt misled by the store's advertising. The manager explained that the ads were only for corporately owned Baskin-Robbins, and since they are a franchise, they do not have to honor the specials displayed. This should have been made clear before ordering, as the special was prominently advertised above the ice cream counter. I am perplexed as to why this location would not honor an in-store advertisement and how a franchise can deviate from clearly stated marketing. I am still shocked that a store can boldly advertise specials and then refuse to honor them at checkout. This feels like false advertising, and when I tried to reason with the manager, they refused service altogether.
We ordered a birthday cake for pickup this morning, upon arrival they had no clue about my order or had anything pending for today. After showing them confirmation email, they did about 4 trips to the freezer and still couldn’t locate my order. They asked about 10 times if I was sure I was at the correct location, and this is while they are looking at my confirmation email showing this location. Finally a manager is going through orders placed with refunds on each one, I told him it looks to me like yall don’t do cakes with all those refunds issued. So bottom line this place is a joke and they take no responsibility for their bad service!
Atmosphere: 1
Food: 1
Service: 1
Josh Grider
The night crew or night shift should be trained a lot better. The food was horrible. The way it looked was so bad. Braum's would have been whole lot better.
Horrible customer service!
Extremely unsatisfied with the service. Ordered a dipped cone with two scoops and I couldn’t even get the product made after waiting 30 minutes and eight other people got to order and receive theirs before me. That is not customer service that is unacceptable. I know a comment doesn’t do much but it’s disgusting to pay for something and never receive it. I’ll take my business elsewhere forever on out. Thanks for nothing !
Just order from this place when we were told the ice cream we order was out we try to call them to see the options we have they immediately hung up on me. Needless to say, we will not be ordering from them again.
Ordered from this location multiple times and it’s always wrong!!
Always a great experience
I love Baskin Robbins and Dunkin and I’m so glad they opened one here. The workers are always sweet and polite, and the ice cream and shakes are as delicious as ever.
Atmosphere: 5
Food: 5
Service: 5
Poor customer service and very rude. Asked for toppings and instead of communicating that they were out they just put a lid on it and sold me plain ice cream without saying anything. If I wanted plain ice cream I would have bought a tub at the store.
Atmosphere: 1
Food: 1
Service: 1
Employee's are very rude and manager does not care not sure how they stay in business
Atmosphere: 1
Food: 1
Service: 1
Came here an HOUR before their lobby closed to get some ice cream and they had the doors locked. The girl inside stated that they where only drive thru due to "short staff" only problem I see with this is they were assisting other people inside so apparently they aren't too short staffed for some but not for others?
Atmosphere: 1
Service: 1
While ordering ice cream, I noticed an ad on multiple monitors stating that if you ordered two scoops, you would receive a free waffle cone. At checkout, I mentioned this offer to the cashier to ensure I received the discount. After some questioning, I asked to speak with the manager because I felt misled by the store's advertising. The manager explained that the ads were only for corporately owned Baskin-Robbins, and since they are a franchise, they do not have to honor the specials displayed. This should have been made clear before ordering, as the special was prominently advertised above the ice cream counter. I am perplexed as to why this location would not honor an in-store advertisement and how a franchise can deviate from clearly stated marketing. I am still shocked that a store can boldly advertise specials and then refuse to honor them at checkout. This feels like false advertising, and when I tried to reason with the manager, they refused service altogether.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We ordered a birthday cake for pickup this morning, upon arrival they had no clue about my order or had anything pending for today. After showing them confirmation email, they did about 4 trips to the freezer and still couldn’t locate my order. They asked about 10 times if I was sure I was at the correct location, and this is while they are looking at my confirmation email showing this location. Finally a manager is going through orders placed with refunds on each one, I told him it looks to me like yall don’t do cakes with all those refunds issued. So bottom line this place is a joke and they take no responsibility for their bad service!
Atmosphere: 1
Food: 1
Service: 1
The night crew or night shift should be trained a lot better. The food was horrible. The way it looked was so bad. Braum's would have been whole lot better.
Food: 1
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