Chipotle Mexican Grill

This location is the worse in customer service. We typically go there at night and no matter the day the staff always seems to have an attitude. I have gone so long without saying anything but it’s ridiculous to spend $75-$100 every time I visit (we have a large family and have Chipotle at least 3-4x a month) and this is the treatment we receive. If it weren’t for my teenagers loving chipotle and this location being 3 mins from my house, I’d never visit again.

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Why is the staff so rude always so rude

Good food

The food is always good. Ready when it says it will be.

I’ve always enjoyed Chipotle, but my recent experience at this location was disappointing. The customer service, particularly from the young Hispanic woman preparing the food, felt cold and unwelcoming. Sad thing I’m Hispanic lol
Do better training Chipotle we just want good customer service! Shift time was between 4:30-5:30pm today, hire kids who actually want to work!

waited in line for about 10 mins then soon as I get to the front they start making a handful of online orders. trash

Please for the love of God fix the air conditioner! This has been an ongoing issue for a long time. If th A/C is out please close the restaurant.

The people and service are nice but it's too hot for the staff and customers. 👎👎👎

Every single Time I order from this restaurant the food and presentation is absolutely horrible. The serving size is pitiful even if you pay for extra they give you half scoops of everything! The bowl is always sloppy and dis proportioned. This time i got more sour cream and corn than actual rice and protein

Food: 1

The employees at this location are tentative and have great customer service. I was acknowledged within 2-3 minutes of arriving for my pick up order. Another employee acknowledged me shortly after to make sure I have been helped. Their food is great and I will definitely be visiting this location again soon.

Atmosphere: 4

Food: 5

Service: 5

The ladies working the front line at 6:30 on 1/6 had a terrible attitude, lacked basic customer service, and serve significantly smaller portions than usual. When I asked for extra lettuce, one of them literally added three shreds—yes, three. The rest of the portions were also extremely skimpy, even by today’s Chipotle standards. Overall, a very disappointing experience with the ladies serving the protein and the vegetables.

My clients and I had the pleasure of meeting and dining at Chipotle Mexican Grill, and we were thoroughly impressed. The food was absolutely delicious! The ingredients were fresh, flavorful, and perfectly seasoned. The restaurant itself was clean and inviting, and the staff was incredibly friendly and attentive. The service was prompt and efficient, and everyone seemed genuinely happy to be there.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

Food and service was fine. Heater was set super high and it felt like it was over 80! I asked and the employees said they can't control it from the restaurant. It was unbearable just trying to eat our dinner. Please fix this

Atmosphere: 1

Food: 5

Service: 5

I came to order food in the evening, more than two hours before close. Three employees looked up at me, stared at me at the counter, then went back to their cellphones — all leaning against workspace where food would go. I waited for about three minutes as employees had loud personal conversations and scrolled on their phones before being helped.

Their manager had to come and take my order and make my food, all while she was explaining to her staff that a corporate rep may stop by any day in the coming week. This manager worked tirelessly to get my food to me, and they deserve a better staff.

Service: 1

Best chipotle ever

Atmosphere: 5

Food: 5

Service: 5

First and foremost, I really like the food. Yes, sometimes it could be better, but over all, can't really complaint. The customer service level is earned based on how you interact with the workers. I use to work in Customer Service so I understand their frustration sometimes. In my Visit there was no lack of Customer Service skills. I personally think you have to treat others with respect and they will treat you the same way. This location hasn't given me no problems, I do recommend this location better than Hulen or Burleson locations as I do go over there sometimes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl Chicken, Chicken Bowl, Burrito, Quesadilla, Chips