Kroger is a store that offers great customer service and a small-town atmosphere. Customers praise the digital coupons, specials, and the 4X gas points. The employees are always friendly and helpful, creating a positive shopping experience. One customer had a positive experience when a manager went above and beyond to ensure their Instacart order was correct and even replaced spoiled items. Another customer was grateful when an employee found and held onto their lost wallet. However, not all experiences are positive, as one customer mentioned having a frustrating encounter with an employee named Alex at the deli. Despite the majority of employees being friendly, encounters like this can make the shopping experience less enjoyable for customers. Overall, Kroger is a convenient and welcoming store, but potential interactions with unhelpful employees like Alex may impact the overall shopping experience.
Kroger is a store that offers great customer service and a small-town atmosphere. Customers praise the digital coupons, specials, and the 4X gas points. The employees are always friendly and helpful, creating a positive shopping experience. One customer had a positive experience when a manager went above and beyond to ensure their Instacart order was correct and even replaced spoiled items. Another customer was grateful when an employee found and held onto their lost wallet. However, not all experiences are positive, as one customer mentioned having a frustrating encounter with an employee named Alex at the deli. Despite the majority of employees being friendly, encounters like this can make the shopping experience less enjoyable for customers. Overall, Kroger is a convenient and welcoming store, but potential interactions with unhelpful employees like Alex may impact the overall shopping experience.