I have purchased many cookies cakes from this location over the years and had never run into any issues with this place. However, on Saturday, October 8th, I stopped by to order a large cookie cake (For my son's birthday from them and placed the order for pick up the following day, provided the birthday details, the theme for the cookie (Harry Potter colors) and the person taking the order, said it would be ready the following day (Sunday) at 1:00 p.m. My husband and the birthday boy stopped by to pick the cookie up and were told there was no order. Then they looked and saw that the order was still on their clipboard area, then stated they could not do the Harry Potter colors. I was so upset and so was my son. I must say, I WILL never stop by and purchase anything at this location.
Jennifer Le
TERRIBLE! I ordered peanut butter cookies, how hard is that? These are THE WORST dry a** cookies I have ever tasted! Terrible worst $7 I ever spend never going back there! TERRIBLE run by teenagers terrible cookies and terrible service!
Jessica D.
The cookies were incredibly stale, the worker gave me a new one to replace the stale one but that one was also stale. The smoothie that was made for me was delicious tho!
Liz Gore
I didn’t catch the young man’s name who helped me this evening, but he was phenomenal! I came in for a small cookie cake as a random surprise for my husband (they’re his favorite). As such, I didn’t ask for any specific decoration, just frosting on the whole cake. The young man went above and beyond, and handed me a cake he and the young lady decorated and wrote “Just Because” on. It was super sweet of them to do that, and it made my night! I hope the manager passes the praise along to them!
Ashley Ramos
I love buying a little snack here every time I come to the mall, but the fact that I was denied 3 ice-cream sandwich today because they had closed up the ice cream section. I completely understand about being last minute customer and closing process but it was like a good 30-40 min to closing. Very un professional and bad customer service today
Prakruthi Pramod
Let’s begin this review for worst customer service i’ve had in a long time. Me and my family (4 people in total) place an order for two coffees, a white mocha (cold coffee) and one hot chocolate.We receive one coffee. After forever, we receive “hot chocolate”. We quickly realise it’s plain milk and show it to the girl (purple hair) who took the order and she says “oh no, that’s just froth”. We stir and check, it was just milk. Then she replaces it. We prod for our order after a few minutes and she says “They’re being prepared. One after the other. I mean, i don’t know what else to tell you.” We ask the girl (Summer) preparing our orders where the rest of the stuff is and she says “i’m forgetful.” Okay? (I am empathetic but I thought that was your job, you could go back and read the order instead of not taking responsibility) I get my iced mocha and it turns out to be a bad cold coffee. Okay. No complaints. Then we ask for where our second coffee is. The girl says “You didn’t order it” We’re like, “yes we did.” She keeps arguing back and forth and finally says “Oh, I didn’t hear it then. I just heard 1”. Not to mention the expressions these two are making at us are condescending from the get go — while my mum and I are later trying to nicely tell them the issue and sort it. The girl preparing the order finally looks at us and goes “Look, I didn’t take your order, and right now i’m feeling really attacked.” I was FLUSTERED. You don’t want to atleast HEAR the order out since you literally just said you’re forgetful? We finally gave up and left in a bad mood. Neither of them thought to even pretend to be apologetic. They just kept asking us to move to the side and wait. The expressions they made while preparing our order alone were enough to leave a bad taste. Save your money and go elsewhere! Disinterested. Unapologetic. Extremely rude and stuck up. There is a limit to entitlement. I bit my tongue and left the place.
Baby Bear
Workers work hard and are very kind and positiveThe cookies are always great!! Very tasty!
Lucky Irish
Stormi and Ash were super helpful I had a delicious coffee and the cookies were fresh! Tons of cookies to choose from in the case
Stacey H.
Definitely not happy I got the chocolate chip filled cupcake it was so hard I couldn't eat it ... it definitely wasn't made today ... I won't be back ..
Brandy Ramos
We arrived at the mall location at 12:30pm. To empty cases. There were two employees, both of which did not seem interested in being there. It took a good minute to even be greeted, even though they were both standing in the front. No cookies were ready until almost 1:00pm. We normally love this location and Nestle is always a stop when we visit the Stonebrier Centre. We understand being short staffed in todays world, but being rude is unacceptable. 2 stars for this visit because the only positive thing was we did get fresh cookies.
Incredibly poor service. We were cut in line twice, and then no one was taking the payment because both people working were not being helpful at all.
Amy Haines
Ordered son's birthday cake online. When I arrived I was told that the online orders are still going to a previous owner. They offered zero apologies and had no cakes of any size to sell me. They then referred to go to Great American Cookie.
Jad Altabbaa
Very pleased with the service! Great food and great quality.
Cassandra Herrera
The cookies were great! We tried the chocolate chip with pecans and the turtle.
Natalie Gerhart
I ordered a cookie cake for my birthday from this Nestle shop. The owner, Kyle, was fantastic to work with. He and the cookie decorator really made my vision come to life. They went above and beyond to make sure I was a pleased customer. Thank you!!!!
I have purchased many cookies cakes from this location over the years and had never run into any issues with this place. However, on Saturday, October 8th, I stopped by to order a large cookie cake (For my son's birthday from them and placed the order for pick up the following day, provided the birthday details, the theme for the cookie (Harry Potter colors) and the person taking the order, said it would be ready the following day (Sunday) at 1:00 p.m. My husband and the birthday boy stopped by to pick the cookie up and were told there was no order. Then they looked and saw that the order was still on their clipboard area, then stated they could not do the Harry Potter colors. I was so upset and so was my son. I must say, I WILL never stop by and purchase anything at this location.
TERRIBLE! I ordered peanut butter cookies, how hard is that? These are THE WORST dry a** cookies I have ever tasted! Terrible worst $7 I ever spend never going back there! TERRIBLE run by teenagers terrible cookies and terrible service!
The cookies were incredibly stale, the worker gave me a new one to replace the stale one but that one was also stale. The smoothie that was made for me was delicious tho!
I didn’t catch the young man’s name who helped me this evening, but he was phenomenal! I came in for a small cookie cake as a random surprise for my husband (they’re his favorite). As such, I didn’t ask for any specific decoration, just frosting on the whole cake. The young man went above and beyond, and handed me a cake he and the young lady decorated and wrote “Just Because” on. It was super sweet of them to do that, and it made my night! I hope the manager passes the praise along to them!
I love buying a little snack here every time I come to the mall, but the fact that I was denied 3 ice-cream sandwich today because they had closed up the ice cream section. I completely understand about being last minute customer and closing process but it was like a good 30-40 min to closing. Very un professional and bad customer service today
Let’s begin this review for worst customer service i’ve had in a long time. Me and my family (4 people in total) place an order for two coffees, a white mocha (cold coffee) and one hot chocolate.We receive one coffee. After forever, we receive “hot chocolate”. We quickly realise it’s plain milk and show it to the girl (purple hair) who took the order and she says “oh no, that’s just froth”. We stir and check, it was just milk. Then she replaces it. We prod for our order after a few minutes and she says “They’re being prepared. One after the other. I mean, i don’t know what else to tell you.” We ask the girl (Summer) preparing our orders where the rest of the stuff is and she says “i’m forgetful.” Okay? (I am empathetic but I thought that was your job, you could go back and read the order instead of not taking responsibility) I get my iced mocha and it turns out to be a bad cold coffee. Okay. No complaints. Then we ask for where our second coffee is. The girl says “You didn’t order it” We’re like, “yes we did.” She keeps arguing back and forth and finally says “Oh, I didn’t hear it then. I just heard 1”. Not to mention the expressions these two are making at us are condescending from the get go — while my mum and I are later trying to nicely tell them the issue and sort it. The girl preparing the order finally looks at us and goes “Look, I didn’t take your order, and right now i’m feeling really attacked.” I was FLUSTERED. You don’t want to atleast HEAR the order out since you literally just said you’re forgetful? We finally gave up and left in a bad mood. Neither of them thought to even pretend to be apologetic. They just kept asking us to move to the side and wait. The expressions they made while preparing our order alone were enough to leave a bad taste. Save your money and go elsewhere! Disinterested. Unapologetic. Extremely rude and stuck up. There is a limit to entitlement. I bit my tongue and left the place.
Workers work hard and are very kind and positiveThe cookies are always great!! Very tasty!
Stormi and Ash were super helpful I had a delicious coffee and the cookies were fresh! Tons of cookies to choose from in the case
Definitely not happy I got the chocolate chip filled cupcake it was so hard I couldn't eat it ... it definitely wasn't made today ... I won't be back ..
We arrived at the mall location at 12:30pm. To empty cases. There were two employees, both of which did not seem interested in being there. It took a good minute to even be greeted, even though they were both standing in the front. No cookies were ready until almost 1:00pm. We normally love this location and Nestle is always a stop when we visit the Stonebrier Centre. We understand being short staffed in todays world, but being rude is unacceptable. 2 stars for this visit because the only positive thing was we did get fresh cookies.
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Incredibly poor service. We were cut in line twice, and then no one was taking the payment because both people working were not being helpful at all.
Ordered son's birthday cake online. When I arrived I was told that the online orders are still going to a previous owner. They offered zero apologies and had no cakes of any size to sell me. They then referred to go to Great American Cookie.
Very pleased with the service! Great food and great quality.
The cookies were great! We tried the chocolate chip with pecans and the turtle.
I ordered a cookie cake for my birthday from this Nestle shop. The owner, Kyle, was fantastic to work with. He and the cookie decorator really made my vision come to life. They went above and beyond to make sure I was a pleased customer. Thank you!!!!