Wendy's

3208 Preston Rd, Frisco
(469) 353-6373

Recent Reviews

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James Thornton

They closed 15 mins early

Atmosphere: 1

Food: 1

Service: 1

Tee S

This place is going downhill bad. Customer service is horrendous and rude, gets annoyed when you ask too many questions about the menu. Starting to serve food that you can tell has been sitting out for quite a while, my chicken tenders were old, one had hair on them and my fries were old as well. Different packaging was given this time for the chicken tenders as well, instead of the enclosed box they normally come in, they were put in a pocket regular box like normal chicken nuggets come in. The food was also not hot, I should’ve taken pictures but I just was so disgusted that I threw it out. Fast food is not the best, but I figured if I’m paying over 10$ for food it should be at least hot let alone fresh. Very disappointed, hope things change here soon. The young dark haired woman at the Wendy also needs better customer service training.

Atmosphere: 1

Food: 1

Service: 1

brandy mott

Hot fresh food & super friendly drive thru 🤗

Atmosphere: 5

Food: 5

Service: 5

A.J. Surprenant

New frosty after work with my brother Bryan

Atmosphere: 5

Service: 5

Yenugu jyothsna reddy

No condiments they dint even ketchup, high price

Atmosphere: 2

Food: 3

Service: 1

Nancy Thompson

Personal taking order had to ask several times and order still wasn't correct. Whoever salted the french fries dumped the whole Shaker I think
They were so salty we couldn't eat them. Totally awful.

Food: 1

Service: 1

Josh Eakins

Got 3 large beef patties and wash charges for a burger for each bc they obviously aren't trained enough to be able to just charge for the patty like every other Wendy's. The worst part is it's hotter in here than outside. Do y'all keep lizards in here?? It would be nice to take a break from working in the heat in a nice cool restaurant to eat but you won't get that here.

Michael Anderson

Tried Wendy’s for lunch today and was pleasantly surprised! Ordered the Classic Chicken Sandwich and a small chili—both were fresh, tasty, and served hot. The chicken had a nice crunch, and the chili was hearty without being too salty. Service was quick and polite, though the fries could’ve been a bit crisper. Overall, a great experience—I’ll definitely come back!

Atmosphere: 4

Food: 4

Service: 3

Nancy Miller

Window service, employees not friendly, maybe just busy, I felt like I was bothering her, potatoes wedges very greasy today not typical.

Food: 3

Service: 4

Deborah Henderson

Now I’m sure someone knew these wedges were burnt up that I received for breakfast. Wish I hadn’t drove off.

Daniel Zheng

Friendly staff did it for me. I had a large breakfast order and they apologized for the wait and even gave an extra fry. Above and beyond for sure

Atmosphere: 5

Food: 5

Service: 5

Anya

Freestyle machine is out of literally everything besides diet coke

Andy S

WOW!!! Absolutely fantastic. First time trying their breakfast biscuits (Honey Buddy Chicken, Egg & Cheese, Sausage). All 3 biscuits were awesome. Really impressed by how the chicken was crispy. Also first time having such a nicely made egg in a fast-food restaurant. Customer service was very friendly, food prepared hot, and delivery was fast. Definitely going to swing by again this Wendy's!

Atmosphere: 5

Food: 5

Service: 5

Brian Dudley

Long line because a customer was trying to have a conversation with the cashier, when there were 5 people in line behind her, during lunch hour. The food was mediocre, dry and bland.

Atmosphere: 3

Food: 2

Service: 2

Sasikumar Cherubal

Took takeout good spicy chicken sandwich

Food: 5

Service: 5

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