On The Border Mexican Grill & Cantina

1350 Northwest Hwy, Garland
(972) 865-7988

Recent Reviews

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Michaela Longoria

It was new to us as all the ones we used to frequent have now closed down. We stopped by and had a small lunch date together and it was great! Waiter was so wonderful,.food was affordable and yummy

Atmosphere: 5

Food: 5

Service: 5

C.C. Carson

Don’t take away our Salsa !

Atmosphere: 3

Food: 3

Service: 4

Dallas Window Tint

Love OTB, the best salsa in the world, so OTB was bought out and they changed the salad, beans, rice, but mainly the salsa, so sad, not the same at all!!! Don't like it at all, and if you're no longer ITB with there recipes, than change the name, your not OTB anymore, terrible 😔 I won't be back

David Schultz

Went in shortly after opening on a Tuesday. Server was a nice guy, but other than that poor experience. First up, didn’t help we received a dirty appetizer plate with stuck on gunk from someone else’s meal. Food really sucked from starter to entrees. We ordered the sampler appetizer, tortilla soup and taco salad, Barely touched all 3, pretty nasty stuff from consistency to flavor. If you told me everything was from a can or reheated in a microwave I’d believe it. It’s a chain restaurant, so maybe we got the kitchen staff that decided to give up, who knows. Waiter noticed we didn’t like our food and offered to replace it, but we were just too grossed out to give anything another shot.
The ambiance didn’t help either. Location seems to be transient’s favorite restroom stop. Foot traffic by our table was random people roaming in from outside just to do whatever in the bathroom. Freaked us out. We couldn’t get our check fast enough. Hostess did give my wife a card for a free bowl of cheese when we were leaving as an apology, but definitely won’t visit this location again.

Atmosphere: 1

Food: 1

Service: 5

Dae Love

I love the atmosphere here and my server kaitlynn was very nice and polite making sure all my needs were met.

Atmosphere: 5

Food: 5

Service: 5

Spare me

Food was good but service was lacking

Atmosphere: 3

Food: 4

Service: 2

Priscilla Love

We attempted to order lunch for our employees last week, but were told the restaurant was too busy and didn’t have the staff to fulfill our order. We decided to give it another try today using the same orders we had saved, was told they could do the order but could not deliver. So we agreed to go pick up the order. The staff was not very helpful, just straight and pick to the point.

Additionally, our order was missing basic items like straws for drinks, and our specific request to number the orders (to help us distribute them easily) was ignored.

Overall, the service was disappointing and unaccommodating. We will not be ordering lunch for our company from here again.

Medrano Medrano

Feels like family...great atmosphere i will recommend 👌

Atmosphere: 5

Food: 5

Service: 5

Sherrie J

Our server took forever to check on us. At one point, we didn't know where the server went I didn't even get her name. She seems very sweet, but a little slow service for me.

Atmosphere: 3

Food: 3

Service: 1

Shelby Scott

Food is always okay, not great. When I went in there was a dead cockroach laying legs up right in front of the main walk area… after seeing this I will never order from On The Border ever again.

Atmosphere: 1

Food: 3

Service: 2

Andrew Nguyen

This location does not disappoint! The food was fresh and flavorful, and the portions were generous. The staff was friendly, attentive, and made us feel welcome from the moment we walked in. Definitely a place I’d come back to for a casual, satisfying meal!

Atmosphere: 5

Food: 5

Service: 5

Martha Uscanga

Went this past weekend with family for dinner. Friendly staff and the food came out quickly. Their shrimp bowl is my favorite. Overall a good location.

Atmosphere: 5

Food: 5

Service: 5

Nora Schutt

This is worst On the Border i've ever been to.
The food is good.The service is horrible.
If you want a mediocre dining experience, this is the place for you.
I'm actually being nice.

Atmosphere: 2

Food: 3

Service: 1

Jennifer Johnson

We were seated quickly, and the hostess told us our waitress would be with us shortly. Two minutes later, she came back and said — no joke — the waitress was hiding in the back.

When the waitress finally emerged from her hideout, we placed our order right away. Our frozen margaritas arrived barely cold — more like slightly confused juice. The manager offered to remake them, and to their credit, the second round was actually frozen and much better.

The manager also checked in and reassigned us a new waiter, who was friendly but clearly overwhelmed and stretched thin across too many tables.

When the check came, we were told the drinks had been comped — which sounded great until we looked and realized only the non-frozen margaritas were actually comped.

The food was genuinely delicious, and once corrected, the drinks hit the spot. But the service? Slow, frustrating, and weirdly theatrical. Hopefully just an off night — but bring patience and low expectations

Atmosphere: 2

Food: 3

Service: 1

Maria Alvarez

This isn’t what it use to be. Servers seemed to be checked out, and the food wasn’t that good. I went on a Thursday night and it was like a ghost town.

Atmosphere: 3

Food: 3

Service: 3

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On The Border Mexican Grill & Cantina

1350 Northwest Hwy, Garland, TX 75041
(972) 865-7988