After enjoying this company for over a year, it’s sad to say that my family is officially worried about using the company again. A few months ago, I let it slide that our order was not done properly. I thought humans make mistakes and so I ate the cost to me. Today, the mistake was too much and the way in which is was handled was something I hoped I could address and make amends with the company. After ordering a lunch that was never delivered (not the fault of the driver as they are claiming), I could not get confirmation for refund over the phone. After a long day at work I had to drive to Poke only to be told sure we will give you a refund. Nothing else. No apology for having to teach all day without the meal I paid for and no acknowledgment of the inconvenience of refusing to give me a refund over the phone, causing me to have to drive to them. First review I have ever written because I hate being this person. I just don’t want another exhausted mom to have to deal with this.
Service: 1
Jorge Vela
Great lunch spot. Friendly staff
Celestine Atalie
I love the variety of toppings! Fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Tuna
Byron
Slow service. One person tending the front while another one just floating around moving stuff. I'm sure it's necessary but when customers are waiting shouldn't that second person help out?
Service: 1
Sandy Rodriguez
Food was okay. There are better poke bowls with fresher ingredients elsewhere.
Food: 2
Burt White
I love eating here. Great poke!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Spicy Tuna
Juan Zamarripa
Very delicious salads
Matt Russo
Ingredients were fresh; love the options and ease of ordering online. Great variety and options for gluten and dairy sensitivities. Warning: the Volcano Bowl is FAR too spicy -- painful, in fact. I actually wonder if they made a mistake when preparing ours, as I can't imagine anyone would enjoy it. We'll be back, but we'll avoid that dish.
Food is always fresh and amazing! Staff is always so pleasant and helpful :) Thank you!
Atmosphere: 5
Food: 5
Service: 5
Hannah Raskin
Honestly, just not for me. The portions are tiny, the bowls are expensive and the flavor just isn’t what it should be. I also feel like the tuna didn’t taste as fresh as some poke places. I’ll stick to Fresh Poke & Bubble Tea.
Atmosphere: 3
Food: 3
Service: 3
Vitalii Novytskyi
Overall very tasty poke. But be careful with delivery. Placed an order today. Got my order with a half of toppings missing. Order #28619057088905218. App doesn’t allow to get support. 1 star for service.
Atmosphere: 3
Food: 5
Service: 1
yeah ok
Good day to you, dear reader!
Another Wednesday, another new dining experience. I've been enjoying the rain as of late. Today's excursion was actually meant for a lesser purpose: Dairy Queen. I was hungry, and, believing some fried chicken could cure the void within, I embarked on a journey to retrieve it.
Halfway there, however, something caught my eye-- Pokeworks. I'd driven by there numerous times, but only today did I get the idea to peek inside and potentially discover hidden treasure. (Well... not really hidden. It's right out on the corner. But you get the idea.)
Overcome with curiosity --and hunger-- I exited traffic, parked, and headed in. The place was clean, aesthetically pleasing, and as I walked up to the menu, I was immediately entranced by the selection! The pictures were lovely, and I could see the fresh ingredients all laid out before me behind the bar. I was greeted by a lovely staff member who helped assemble my bowl. Feeling fruity, as I often do, I decided to order a smoothie along with it.
Let me tell you, the bowl was phenomenal. Fresh, delicious, FUN! I was reminded of a time long ago, when I was merely a boy, trying sushi for the first time with good ol' Uncle Vinny. Man, those were the days. Too bad about that skiing accident.
Anyway, I'm sure I'll stop in again!
Kid-friendliness: The food gave me flashbacks to when I was a child myself! Children should flock to this place in order to enjoy its mystic culinary wonders!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Tuna Poke Bowl
Gennadii Fokin (Gene Foks)
I came to this establishment in a great mood and very hungry. I like that this place promotes healthy eating. However, I had never been here before and didn't know how it worked. When the server put rice in a plastic container, I asked if they had any containers other than plastic. She didn't understand my question, and we had a bit of a misunderstanding. I remained positive, but her facial expressions showed irritation. After I asked again why she put the fish and rice in separate containers, her irritation was evident, and she called her colleague to continue serving me. The new server was polite, smiling, and very professional. Initially, I wanted to give 4 stars due to the service, but this young man improved the situation and restored my rating to 5 stars. However, I would like to ask the managers of this establishment to have a conversation about how to properly interact with customers and not show irritation, even if they are feeling it. Especially towards customers who are positive, smiling, and just asking questions they don't understand.
I came to this establishment in a great mood and very hungry. I like that this place is about healthy eating. But I had never been to this establishment and did not know how it was structured, how it worked. When the saleswoman put the rice in a plastic container for me, I asked if they had any other containers other than plastic ones. As a result, she did not understand my question, and we had some kind of misunderstanding. I was positive. But her emotional state, her facial expression showed irritability. After asking again why she had put fish and rice on separate plates, when this began to irritate her again, she called her partner, who continued to serve me. In turn, she emotionally demonstrated her irritation. My employee who replaced her was polite, smiling and extremely professional. After communicating with this girl, I wanted to give 4 stars because I didn't like the service. But this young man corrected the situation and returned 5 stars. But I would like to appeal to the managers of this institution so that they have a conversation on the topic of how to properly communicate with the client. And do not show your irritation, even if it exists. Moreover, those clients who are positive, smile and just ask questions that they do not understand.
After enjoying this company for over a year, it’s sad to say that my family is officially worried about using the company again. A few months ago, I let it slide that our order was not done properly. I thought humans make mistakes and so I ate the cost to me. Today, the mistake was too much and the way in which is was handled was something I hoped I could address and make amends with the company. After ordering a lunch that was never delivered (not the fault of the driver as they are claiming), I could not get confirmation for refund over the phone. After a long day at work I had to drive to Poke only to be told sure we will give you a refund. Nothing else. No apology for having to teach all day without the meal I paid for and no acknowledgment of the inconvenience of refusing to give me a refund over the phone, causing me to have to drive to them. First review I have ever written because I hate being this person. I just don’t want another exhausted mom to have to deal with this.
Service: 1
Great lunch spot. Friendly staff
I love the variety of toppings! Fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Tuna
Slow service. One person tending the front while another one just floating around moving stuff. I'm sure it's necessary but when customers are waiting shouldn't that second person help out?
Service: 1
Food was okay. There are better poke bowls with fresher ingredients elsewhere.
Food: 2
I love eating here. Great poke!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Spicy Tuna
Very delicious salads
Ingredients were fresh; love the options and ease of ordering online. Great variety and options for gluten and dairy sensitivities. Warning: the Volcano Bowl is FAR too spicy -- painful, in fact. I actually wonder if they made a mistake when preparing ours, as I can't imagine anyone would enjoy it. We'll be back, but we'll avoid that dish.
Food: 4
Service: 5
Great food and fast delivery!
Food: 5
Service: 5
Best food in
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is always fresh and amazing! Staff is always so pleasant and helpful :) Thank you!
Atmosphere: 5
Food: 5
Service: 5
Honestly, just not for me. The portions are tiny, the bowls are expensive and the flavor just isn’t what it should be. I also feel like the tuna didn’t taste as fresh as some poke places. I’ll stick to Fresh Poke & Bubble Tea.
Atmosphere: 3
Food: 3
Service: 3
Overall very tasty poke.
But be careful with delivery.
Placed an order today.
Got my order with a half of toppings missing.
Order #28619057088905218.
App doesn’t allow to get support.
1 star for service.
Atmosphere: 3
Food: 5
Service: 1
Good day to you, dear reader!
Another Wednesday, another new dining experience. I've been enjoying the rain as of late. Today's excursion was actually meant for a lesser purpose: Dairy Queen. I was hungry, and, believing some fried chicken could cure the void within, I embarked on a journey to retrieve it.
Halfway there, however, something caught my eye-- Pokeworks. I'd driven by there numerous times, but only today did I get the idea to peek inside and potentially discover hidden treasure. (Well... not really hidden. It's right out on the corner. But you get the idea.)
Overcome with curiosity --and hunger-- I exited traffic, parked, and headed in. The place was clean, aesthetically pleasing, and as I walked up to the menu, I was immediately entranced by the selection! The pictures were lovely, and I could see the fresh ingredients all laid out before me behind the bar. I was greeted by a lovely staff member who helped assemble my bowl. Feeling fruity, as I often do, I decided to order a smoothie along with it.
Let me tell you, the bowl was phenomenal. Fresh, delicious, FUN! I was reminded of a time long ago, when I was merely a boy, trying sushi for the first time with good ol' Uncle Vinny. Man, those were the days. Too bad about that skiing accident.
Anyway, I'm sure I'll stop in again!
Kid-friendliness: The food gave me flashbacks to when I was a child myself! Children should flock to this place in order to enjoy its mystic culinary wonders!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Tuna Poke Bowl
I came to this establishment in a great mood and very hungry. I like that this place promotes healthy eating. However, I had never been here before and didn't know how it worked. When the server put rice in a plastic container, I asked if they had any containers other than plastic. She didn't understand my question, and we had a bit of a misunderstanding. I remained positive, but her facial expressions showed irritation. After I asked again why she put the fish and rice in separate containers, her irritation was evident, and she called her colleague to continue serving me. The new server was polite, smiling, and very professional. Initially, I wanted to give 4 stars due to the service, but this young man improved the situation and restored my rating to 5 stars. However, I would like to ask the managers of this establishment to have a conversation about how to properly interact with customers and not show irritation, even if they are feeling it. Especially towards customers who are positive, smiling, and just asking questions they don't understand.
I came to this establishment in a great mood and very hungry. I like that this place is about healthy eating. But I had never been to this establishment and did not know how it was structured, how it worked. When the saleswoman put the rice in a plastic container for me, I asked if they had any other containers other than plastic ones. As a result, she did not understand my question, and we had some kind of misunderstanding. I was positive. But her emotional state, her facial expression showed irritability. After asking again why she had put fish and rice on separate plates, when this began to irritate her again, she called her partner, who continued to serve me. In turn, she emotionally demonstrated her irritation. My employee who replaced her was polite, smiling and extremely professional. After communicating with this girl, I wanted to give 4 stars because I didn't like the service. But this young man corrected the situation and returned 5 stars. But I would like to appeal to the managers of this institution so that they have a conversation on the topic of how to properly communicate with the client. And do not show your irritation, even if it exists. Moreover, those clients who are positive, smile and just ask questions that they do not understand.
Atmosphere: 5
Food: 5
Service: 4
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