Dunkin'

5170 Lake Ridge Pkwy, Grand Prairie
(214) 518-6547

Recent Reviews

Edward Orlowski

So I have been a lifelong customer of DD.But this store has continually disappointed me these last few months! Out of stock on breakfast sandwiches on a continuous basis. And I’ve gotten sandwiches and wraps a bunch of times which were stale and obviously on the shelf longer than they should be.Not a nice way to start my mornings off Dunkin Donuts! And since when doesn’t food automatically come with a few napkins?!??? Idk, maybe it’s this management group here at this location! Corporate folks, wake up! Btw- the staff always are on point , but they need to pay a little bit more attention to what they are giving to customers!

Food: 1

Service: 4

Barry Scott

They need to do a better job of keeping the donuts fresh. They sit uncovered, and by mid day, they are stale.

Jae Turks

This place is such a hit or miss it’s not even funny . Miss more than hit

Frank Duplessis

The place is relatively quick with the drive-thru.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Marylou R

Drive thru & walk-in openDrive thru was fast.Love their coffee

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels, Wake-Up Wrap - Bacon Egg and Cheese, Hash Browns, Wake-Up Wrap - Sausage Egg and Cheese, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Assorted Half Dozen or Dozen Donuts, Munchkins Donut Hole Treats, Donuts, English Muffin, Croissant

Nique Will

This location is always understaffed and out of items. Its been short staffed for months. Very poor management

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Hash Browns, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Croissant

Kristin T

I ordered a plain bagel and cream cheese a few days ago and they gave me a bagel with the thinnest non existent layer of cream cheese. They charge you practically an extra $1 for the cream cheese to be added. I drove back and explained it and they corrected it. I thought maybe it was a fluke but today I ordered it again and of course the thinnest non existent layer of cream cheese. Unfortunately, I didn’t see until I was home that they had done this again! This is absurd! And they won’t refund my money without me there. It would cost more money to drive back to get this rectified !

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagels, Wake-Up Wrap - Sausage Egg and Cheese

jory slayton

I only recently started going to Dunkin’ and of the 4 times that I’ve been it’s been absolutely wonderful. The first 2 times a very very sweet woman took care of me (I wish I’d gotten her name). The next two times a different woman helped me and she is an absolute light. To the point that I called the store after I’d left the drive thru just to get her name and hopefully relay a message to upper management that they are lucky to have her. I was told her name is Georgia, and between her and the other woman who has helped me, this store is incredibly lucky to have them on their team and they both deserve all of the praise in the world. And obviously the coffee is always great.?

Food: 5

Service: 5

Trina Camarillo

Breakfast around 10am, kolaches were still frozen in the middle, egg bites were also cold.. coffee was delicious though.

Atmosphere: 1

Food: 2

Service: 1

San Cat

Got 2 cappuccinos, but the coffee shot was never added. When I left and tried to drink it, we taste just white milked foam. What a disappointment.

Atmosphere: 2

Food: 1

Service: 5

Jake Nunley

This location never has the stock to complete an order. The workers are always very nice but i wouldnt waste your time because they probably dont have what you want.

Atmosphere: 4

Food: 1

Service: 4

Yousef Aldhhik

I’ve been coming to this Dunkin’ Donuts since they opened but it keep getting worse and worse and worse . There’s a manager in the front older black lady with short hair. Every time I tried to order three dozen of donuts to take to work she will tell me I’m not allowed too, ((last night we had to throw 300 donuts away. )) this is a shame and this morning I asked her why you keep telling me what to order and what not?? the first thing she brought up you talk to me this way because I’m women. management need to get close look at this location

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Donuts

leslie

I ordered a matcha latte and regular caramel latte and well both drinks were incorrect, instead of a matcha they gave me two COFFEE LATTES, not a matcha, so atleast one drink was correct. Also, the drink spilled all in the bag, literally it was like if I needed to drink it from the bag rather than the

Atmosphere: 1

Food: 1

Service: 1

Tammie H

I pulled through the drive through on New Year’s Day to get my coffee offered through my app and buy some donuts for my kids. The lady working the drive through seemed very impatient and everytime I asked a question, would give me an attitude. I asked her if they had half and half, and she kept snarking at me stating “I just told you we don’t have that.” Her name is Georgia and it seems like she is not very nice to the customers. You guys are letting her run your business to the ground, I can tell from reading other comments that this is an ongoing problem. The first time I visited this place, I adored it bc it had a wide selection of donuts and ice cream. I even remembered the staff being very nice, not sure what happened!

Atmosphere: 1

Food: 1

Service: 1

clutch burner

I’ve been to this location three or four times now and they’re always out of advertised products… We’ll just be skipping and going somewhere else from now

Atmosphere: 3

Food: 2

Service: 4

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