Popeyes Louisiana Kitchen

Wonderful 80% of the time 😊

Atmosphere: 5

Food: 5

Service: 5

Very good coustmer service

Atmosphere: 5

Food: 5

Service: 5

I always come to this popeyes they have very good customer service

Food is great always served fresh. workers work fast efficiently in a timely manner shout out to Iris afternoon manager for keeping her crew focused and having a clean store

Atmosphere: 5

Food: 5

Service: 5

The whole morning crew was great food always hot and fresh and very friendly staff

Atmosphere: 5

Food: 5

Service: 5

Changing my review after a few years. Used to be 5 stars. Had two app orders yesterday and both were missing items. I believe the guys knew my first one was missing items when I picked up my first order because one was about to say something to me and the other nudged him and shook his head and the guy just handed me my food. I was missing the new cheddar bites in the first order. Like if you don't have them then say that. The second order was missing a two piece of chicken. And of course the app doesnt even work right to where I can report an issue with the order. My husband said when he picked up the second order the guys that helped hi. Was very rude as well. Will not be going back to this location.

Service: 1

Kevin Aguilar made my Popeyes experience amazing. He took my order, and he was such a vibe. He was really nice and very funny, he made me laugh a lot. He also gave me lots of recommendations because this was my first time and I didn't know what to get. He then came out with my food sooner than I expected and did it with a huge smile on his face. Every five minutes he would go up to my table and ask if I needed anything and asked me about my day. I was sitting by myself and he had asked to go on break and ate with me. He made me really enjoy my experience at Popeyes and made my day. This guy Kevin Aguilar DESERVES a raise!

Atmosphere: 5

Food: 5

Service: 5

Overall Kevin is a great worker he is exited to come to work everyday and has good customer service, he makes the place feel and look better

Atmosphere: 3

Food: 4

Service: 5

This is one of the best popeyes I’ve gone to good service

Atmosphere: 5

Food: 5

Service: 5

Slow and Terrible service, manager got mad at me for just wanting for a simple refund for fries, very disspointed.

Atmosphere: 1

Food: 1

Service: 1

We came today to order the Five Nights at Freddy’s 2 deluxe meal and everything went wrong. We ordered our food at 4:55pm and got our food at 6:27pm. The manager was extremely rude and when my friend asked for a refund for fries that he paid for but then was told they were out of, she screamed and said that he could not get the refund and he would have to refund the ENTIRE order or substitute the fries for another side. He should have gotten what he paid for and if he did not get the item, he should be allowed to get a refund for that item. They were out of damn near everything and people were getting annoyed. This Popeyes is shit. Do not go.

Atmosphere: 1

Food: 1

Service: 1

Just wanted to give this location a shout out. My family and I came in to get a big order that we ordered online. Upon getting their the staff told us that it would still be about 20 minutes. In those 20 minutes I was able to watch the kitchen and how they move and operate. Busy busy busy !!! You guys definitely did the daaang thing. I thought it was pretty funny when the gentleman that was scooping mac and cheese was such in the zone he accidentally scooped mac and cheese on to a cup that still had a lid on it LOL I thought it was silly. But yes thank you guys !!

Tell me why a fast food joint takes 45+ minutes to prepare a simple order just for there food to be stale and sub par Grand Prairie should really look into getting rid of this chain here in general or the managers need to rethink there staff absolutely embarrassing the incompetence of these people when I grantee this is yalls only job 🤷🏽‍♂️ if I could give less then one star I would don’t waste yalls time…

Atmosphere: 1

Food: 1

Service: 1

This place got me heated and this place is the definition of slow. I waited in the drive thru from 4:39 to 4:53 to place order and pay. I then waited to 5:21 for my food. 42 mins in a drive thru with 2 small children. For 12 pieces of chicken tenders. I will never come to this place again. It needs a completely new staff or to close down. I'm going to Golden Chick 8 minutes away everytime now. The lobby started to fill up and they look quite unhappy also.

Atmosphere: 1

Food: 4

Service: 1

I came here and ordered a 16 piece family chicken meal and wanted all dark meat. They told me I couldn't do only dark meat and it would have to be mixed. They said I could only do an 8 piece if I wanted dark meat. How is that possible when I am the customer? I will not be returning