really a very poor effort for the only AA lounge at such a big airport like Houston IAH. The food was mediocre at best, the front desk service was mediocre at Best (all engaged in talking to each other in perfunctorily checking in and welcoming customers). The bar is OK, just note not everything is “Complimentary“ ask before you order. seating is extremely limited and uninviting.
Atmosphere: 2
Food: 3
Service: 3
DOC Dives
Let me just list the issues 1. The club was so full no seats… still letting folks buy passes so screw the members. 2. The food or the spots the food was empty. 3. The 16 staff member only push carts around the empty glasses and plates were all over and you had no clean plates for the trail mix option (see number 2) 4. The bartender acted as if he was stuck in slow motion with a line for a bevi 5 people deep (see number 1)…. Now I know you think that this is a Karen rant… nope I love my club and membership just Houston was the spirit airlines of the lounge world…. No strike that spirit at least serves drinks. Poor form American Airlines …. Do better or at least do the minimum that was a far cry from your standards
Atmosphere: 1
Food: 1
Service: 1
Juan Guzman
Comfortable lounge.
Atmosphere: 5
Food: 5
Service: 5
Robert Davis
Despite first class tickets we were refused entry.
Atmosphere: 1
Food: 1
Service: 1
Mike Lally
We were denied entry because they were at “capacity.” We had a member present who had day passes for us and the receptionist would not let us in. We were relying on being able to get in because we had a 3 hour delay.
Service: 1
Kevin
Very bad experience on 6/30/2024. The lady is very impatient when we stopped by and tried to pay for a seat. Asked to scan our AA numbers and keep saying she wants a card from us. Later we found out they are not selling day pass as other airport would. Why not just tell us up front no daily pass available due to …. and that will save everybody’s time. Also the way she talks seems very condescending and don’t see where it came from…. What a pity.
Thomas Dafinger
This is not a huge airline lounge and it seems as if it has been renovated not too long time ago. The seating was quite new and comfortable and even with a little feeling of privacy. The food they offered was quite ok, especially when you consider that I was in a lounge in North America. I had a salad and an egg dish filled with cheese. I visited this place on a weekday morning and there were not too many other passengers inside.
Atmosphere: 4
Food: 3
Service: 3
Matthew
While the lounge itself it okay, and fairly small for busier times, the staff are great. My flight had been cancelled while in the lounge and the team managed to get me rebooked on a better flight, which was much appreciated. Thanks!
De_ Guatemala
Crystal and the other checkin agents are always kind and welcoming. The 4:15 a.m. opening is crucial as most of my Alaska & American flights depart at 5:00 or 6:00 a.m.
Atmosphere: 5
Food: 5
Service: 5
DC_Consulting_DC
Crystal and the other checkin agents are always kind and welcoming. The 4:15 a.m. opening is crucial as most of my Alaska & American flights depart at 5:00 or 6:00 a.m.
This is a part time Admirals Club. Horrible service. Food is atrocious. No support for ticketing. Hours are part time.
Atmosphere: 1
Food: 1
Service: 1
Ryan Hammer
Small, but clean and well run club!
Andy Milo
This is not a great admirals club. It closes way too early, doesn't have a food menu for ordering a meal and consistently lacks restocking on the provided snack line, which I guess is supposed to make up for the lack of a menu. The people that work there are lovely, it's just a sub par facility with very low amenities. Additionally, the ventilation seems to be insufficient to support the facility when it is full. When I entered it during my last visit, it was like walking into a humid steam bath, markedly different from the airport concourse to which it is attached. This could have been a temporary issue or something flawed in the design, I don't really know. Overall, this facility just misses the mark that I expect from an admirals club, which is supposed to be a welcoming oasis from the general airport.
Atmosphere: 1
Food: 1
Service: 3
Shikeya McDonald
A little crowded. Staff was pleasant as always. My grey goose martini was delightful. The furniture could use an upgrade.
Atmosphere: 4
Food: 5
Service: 5
Tony Armstrong
Smaller lounge but good assortment of seating areas.
really a very poor effort for the only AA lounge at such a big airport like Houston IAH. The food was mediocre at best, the front desk service was mediocre at Best (all engaged in talking to each other in perfunctorily checking in and welcoming customers). The bar is OK, just note not everything is “Complimentary“ ask before you order. seating is extremely limited and uninviting.
Atmosphere: 2
Food: 3
Service: 3
Let me just list the issues 1. The club was so full no seats… still letting folks buy passes so screw the members. 2. The food or the spots the food was empty. 3. The 16 staff member only push carts around the empty glasses and plates were all over and you had no clean plates for the trail mix option (see number 2) 4. The bartender acted as if he was stuck in slow motion with a line for a bevi 5 people deep (see number 1)…. Now I know you think that this is a Karen rant… nope I love my club and membership just Houston was the spirit airlines of the lounge world…. No strike that spirit at least serves drinks. Poor form American Airlines …. Do better or at least do the minimum that was a far cry from your standards
Atmosphere: 1
Food: 1
Service: 1
Comfortable lounge.
Atmosphere: 5
Food: 5
Service: 5
Despite first class tickets we were refused entry.
Atmosphere: 1
Food: 1
Service: 1
We were denied entry because they were at “capacity.” We had a member present who had day passes for us and the receptionist would not let us in. We were relying on being able to get in because we had a 3 hour delay.
Service: 1
Very bad experience on 6/30/2024. The lady is very impatient when we stopped by and tried to pay for a seat. Asked to scan our AA numbers and keep saying she wants a card from us. Later we found out they are not selling day pass as other airport would. Why not just tell us up front no daily pass available due to …. and that will save everybody’s time. Also the way she talks seems very condescending and don’t see where it came from…. What a pity.
This is not a huge airline lounge and it seems as if it has been renovated not too long time ago. The seating was quite new and comfortable and even with a little feeling of privacy. The food they offered was quite ok, especially when you consider that I was in a lounge in North America. I had a salad and an egg dish filled with cheese. I visited this place on a weekday morning and there were not too many other passengers inside.
Atmosphere: 4
Food: 3
Service: 3
While the lounge itself it okay, and fairly small for busier times, the staff are great. My flight had been cancelled while in the lounge and the team managed to get me rebooked on a better flight, which was much appreciated. Thanks!
Crystal and the other checkin agents are always kind and welcoming. The 4:15 a.m. opening is crucial as most of my Alaska & American flights depart at 5:00 or 6:00 a.m.
Atmosphere: 5
Food: 5
Service: 5
Crystal and the other checkin agents are always kind and welcoming. The 4:15 a.m. opening is crucial as most of my Alaska & American flights depart at 5:00 or 6:00 a.m.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is a part time Admirals Club. Horrible service. Food is atrocious. No support for ticketing. Hours are part time.
Atmosphere: 1
Food: 1
Service: 1
Small, but clean and well run club!
This is not a great admirals club. It closes way too early, doesn't have a food menu for ordering a meal and consistently lacks restocking on the provided snack line, which I guess is supposed to make up for the lack of a menu. The people that work there are lovely, it's just a sub par facility with very low amenities. Additionally, the ventilation seems to be insufficient to support the facility when it is full. When I entered it during my last visit, it was like walking into a humid steam bath, markedly different from the airport concourse to which it is attached. This could have been a temporary issue or something flawed in the design, I don't really know. Overall, this facility just misses the mark that I expect from an admirals club, which is supposed to be a welcoming oasis from the general airport.
Atmosphere: 1
Food: 1
Service: 3
A little crowded. Staff was pleasant as always. My grey goose martini was delightful. The furniture could use an upgrade.
Atmosphere: 4
Food: 5
Service: 5
Smaller lounge but good assortment of seating areas.
Atmosphere: 4
Food: 4
Service: 5
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