I had a terrible experience at Auntie Anne’s. I ordered a mini hot dog, and the staff told me it would take 10 minutes. I waited patiently nearby, but I noticed that customers who ordered the same product after me were served their mini hot dogs before I was. When I went to inquire about my order, the staff told me I would have to wait another 5 minutes because they were just starting to prepare it. This was extremely frustrating and unprofessional. Definitely one of the worst customer experiences I’ve had.
Atmosphere: 1
Food: 3
Service: 1
Lisa Marlene
Busy and ppl where a little ghetto
Atmosphere: 3
Food: 3
Service: 3
THE HONEST TRUTH
Busy busy busy
Atmosphere: 3
Food: 3
Service: 3
Priscilla Chavez
Staff was friendly and nice when receiving my birthday treat!
Atmosphere: 5
Food: 5
Service: 5
Celine Samaan
the food isn't horrible but i personally didn't find it appetizing. decent place to get a snack i suppose
Atmosphere: 3
Food: 2
Service: 3
Abdullah Waheed
Customer service was super friendly, and I really enjoyed the freshly baked Pretzel.
Atmosphere: 4
Food: 5
Service: 5
Russell Ruplinger
Long line and pretzel wasn't as fresh as I'd hoped. Frozen lemonade good but very very sugary.
Criss DelaO
Great food awesome service!! The employee was very nice ?
Zahra Sabir
Loved it
taimur nadeem
Very rude white man working. Asking me to grab a straw when I didn't heard him he said ''You didn't heard me what I said? '' I was felt I am working for him, highly not recommended. Near Taco Bell
Really easy and very quick transactions with the gentleman working.He was busy making fresh pretzels.Asked what we wanted, offered icing, gave the cinnamon pretzels, pay and done.It was good and soft and warm.Easy to pull apart, yummy:)
TLT99
No employee nor food to be seen at opening time (after 11:10am). Poorly managed human resources.
Mary Katherine Hassebrock
If I could give zero stars I would. I ordered 8 buckets of pretzel bites and around 20 dipping sauces a week in advance and received a confirmation email. I even called the day before my scheduled pick up to confirm everything was in order and the person on the phone was very confused about my order. Thinking I’d finally figured it out and things were squared away, I got to Auntie Anne’s to pick up my order at the scheduled, confirmed time and it was no where to be found. The two employees working there had no idea what happened and told me that my order would be ready in an hour. I could not wait until then as I had an event at work that I was needing these pretzels for. The store employee handed me his own cellphone to talk to the manager who told me he’d “get it figured out” by taking my name and email. That didn’t figure anything out though, because I didn’t have any pretzels!!!! After waiting for 30 minutes I received a paper copy of a refund receipt and no digital version. I’d think twice before ordering for an event. Total incompetence.
I had a terrible experience at Auntie Anne’s. I ordered a mini hot dog, and the staff told me it would take 10 minutes. I waited patiently nearby, but I noticed that customers who ordered the same product after me were served their mini hot dogs before I was. When I went to inquire about my order, the staff told me I would have to wait another 5 minutes because they were just starting to prepare it. This was extremely frustrating and unprofessional. Definitely one of the worst customer experiences I’ve had.
Atmosphere: 1
Food: 3
Service: 1
Busy and ppl where a little ghetto
Atmosphere: 3
Food: 3
Service: 3
Busy busy busy
Atmosphere: 3
Food: 3
Service: 3
Staff was friendly and nice when receiving my birthday treat!
Atmosphere: 5
Food: 5
Service: 5
the food isn't horrible but i personally didn't find it appetizing. decent place to get a snack i suppose
Atmosphere: 3
Food: 2
Service: 3
Customer service was super friendly, and I really enjoyed the freshly baked Pretzel.
Atmosphere: 4
Food: 5
Service: 5
Long line and pretzel wasn't as fresh as I'd hoped. Frozen lemonade good but very very sugary.
Great food awesome service!! The employee was very nice ?
Loved it
Very rude white man working. Asking me to grab a straw when I didn't heard him he said ''You didn't heard me what I said? '' I was felt I am working for him, highly not recommended. Near Taco Bell
Restaurantji Recommends
Really easy and very quick transactions with the gentleman working.He was busy making fresh pretzels.Asked what we wanted, offered icing, gave the cinnamon pretzels, pay and done.It was good and soft and warm.Easy to pull apart, yummy:)
No employee nor food to be seen at opening time (after 11:10am). Poorly managed human resources.
If I could give zero stars I would. I ordered 8 buckets of pretzel bites and around 20 dipping sauces a week in advance and received a confirmation email. I even called the day before my scheduled pick up to confirm everything was in order and the person on the phone was very confused about my order. Thinking I’d finally figured it out and things were squared away, I got to Auntie Anne’s to pick up my order at the scheduled, confirmed time and it was no where to be found. The two employees working there had no idea what happened and told me that my order would be ready in an hour. I could not wait until then as I had an event at work that I was needing these pretzels for. The store employee handed me his own cellphone to talk to the manager who told me he’d “get it figured out” by taking my name and email. That didn’t figure anything out though, because I didn’t have any pretzels!!!! After waiting for 30 minutes I received a paper copy of a refund receipt and no digital version. I’d think twice before ordering for an event. Total incompetence.
Thank you!
Very friendly
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