The server was rude and added gratuity without asking me and before serving a take out order. What a joke!
Duc Bieu Pham
I almost never leave 1-star reviews...and our experience here was THAT bad. If I could leave 0-star or minus five stars, I would.
Best parts about the experience? The beef brisket bowl was very tasty (although $31 before tax and tip), and we received some pretty good customer service from a young gentleman that appeared to be about 25 years old. He seemed happy to help and do the best that he could to help us have the best experience possible.
However, the way the system and process are set up (as well as the unacceptable behavior of the manager) and the unacceptable missing items led me to never want to contribute again to this business. I have sent them feedback twice over the last couple days, and there has been no response at all. With other restaurants, when I offer feedback that is less than stellar, they usually reach out immediately to acknowledge receipt and to ask for more information and/or how they can make things right. No such efforts yet from this business, and I wouldn't be surprised if they respond to this review with a copy-and-paste invitation for me to offer more feedback (that they won't read and/or won't respond to).
Worst parts about the experience? Clumsy ordering process that takes too long and requires usage of scanning a QR code to order through a web page. Our experience would have been much better had we been able to order through any of the humans working there, saving a lot of lost time and effort since the cell phone signal is horrible at that location and wi-fi was not reliable at all.
The prices are extremely high for the little that we did receive. If I ran the place, I would cut the price point about 50% (even if that meant reducing the size of the portions.
We were informed that the manager was intentionally withholding chocolate milk that we had ordered. Our flight had already started boarding, so I was not interested to wait around and spend any extra time to discuss this withholding by the manager. We did not discover until later that they had also withheld the edamame and miso soup we had ordered.
Suggestions/warnings for you: -Be careful if you don't have much time and they quote that the order will only take 10 minutes to prepare...it may take much longer. -Be careful that they include everything that you order. -Be careful that they won't give you the quality or value that other (airport) restaurants will give you.
If we had to do it over again, we would have tried any of the other airport restaurants nearby.
Joseph Perkins
I sat at the counter for 15 minutes and didn't get asked if I wanted anything
Robert Aguirre
Our server was excellent—friendly and attentive—but unfortunately, the food was unacceptable. I paid nearly $70 for two chicken stir fry bowls, and the chicken in both dishes was still frozen in the middle. We returned the plates, but it appeared the chef was displeased about having to remake them. This experience was very disappointing, especially considering the price.
Bryan Griffith
Mostly inedible “salt n pepper” wings. Dumplings were fine. They have draft beer in view of gate C10. Lots of staff standing around - maybe some good learn to cook wings.
Deepma Mathur
Sub average food and they said I will automatically get a receipt after I placed my order, which I never did. I spent an hour already to get a digital copy of the receipt but haven't succeeded. PLS SEND MY RECEIPT!!
Jake
Rice is cold to the touch $32 for a chicken bowl, I should get fresh, at least hot rice.
Ben Nguyen
Bad service
ayunda smith
Just attention it closed at 10pm. The Google info open 24hrs is totally wrong! Don’t be fooled
Miguel Romero
They have the best coffee. Bam Bam you are the best.
Nice restaurant, food is amazing there. I recommend it.
Anthony P
Great food
Caroline S
With thanks to Elizabeth Williams this morning who went out of her way to ensure that I could have a decent breakfast even with allergies! Subbing our side potatoes for fruit and just being genuinely lovely at 8am on a random Tuesday! I now know where I’ll be returning whenever I fly through IAH.
Thank you Elizabeth! Hope you have a wonderful rest of your day!!
Ban Mai
50 bones for (3) beers and a Cobb salad ordered without butt sauce - but came equipped with butt sauce. No thanks!
Msi Ames
The food is okay. It's the airport. Highly priced and will do in a pinch.
The server was rude and added gratuity without asking me and before serving a take out order. What a joke!
I almost never leave 1-star reviews...and our experience here was THAT bad. If I could leave 0-star or minus five stars, I would.
Best parts about the experience? The beef brisket bowl was very tasty (although $31 before tax and tip), and we received some pretty good customer service from a young gentleman that appeared to be about 25 years old. He seemed happy to help and do the best that he could to help us have the best experience possible.
However, the way the system and process are set up (as well as the unacceptable behavior of the manager) and the unacceptable missing items led me to never want to contribute again to this business. I have sent them feedback twice over the last couple days, and there has been no response at all. With other restaurants, when I offer feedback that is less than stellar, they usually reach out immediately to acknowledge receipt and to ask for more information and/or how they can make things right. No such efforts yet from this business, and I wouldn't be surprised if they respond to this review with a copy-and-paste invitation for me to offer more feedback (that they won't read and/or won't respond to).
Worst parts about the experience?
Clumsy ordering process that takes too long and requires usage of scanning a QR code to order through a web page. Our experience would have been much better had we been able to order through any of the humans working there, saving a lot of lost time and effort since the cell phone signal is horrible at that location and wi-fi was not reliable at all.
The prices are extremely high for the little that we did receive. If I ran the place, I would cut the price point about 50% (even if that meant reducing the size of the portions.
We were informed that the manager was intentionally withholding chocolate milk that we had ordered. Our flight had already started boarding, so I was not interested to wait around and spend any extra time to discuss this withholding by the manager. We did not discover until later that they had also withheld the edamame and miso soup we had ordered.
Suggestions/warnings for you:
-Be careful if you don't have much time and they quote that the order will only take 10 minutes to prepare...it may take much longer.
-Be careful that they include everything that you order.
-Be careful that they won't give you the quality or value that other (airport) restaurants will give you.
If we had to do it over again, we would have tried any of the other airport restaurants nearby.
I sat at the counter for 15 minutes and didn't get asked if I wanted anything
Our server was excellent—friendly and attentive—but unfortunately, the food was unacceptable. I paid nearly $70 for two chicken stir fry bowls, and the chicken in both dishes was still frozen in the middle. We returned the plates, but it appeared the chef was displeased about having to remake them. This experience was very disappointing, especially considering the price.
Mostly inedible “salt n pepper” wings. Dumplings were fine. They have draft beer in view of gate C10. Lots of staff standing around - maybe some good learn to cook wings.
Sub average food and they said I will automatically get a receipt after I placed my order, which I never did. I spent an hour already to get a digital copy of the receipt but haven't succeeded. PLS SEND MY RECEIPT!!
Rice is cold to the touch
$32 for a chicken bowl, I should get fresh, at least hot rice.
Bad service
Just attention it closed at 10pm. The Google info open 24hrs is totally wrong! Don’t be fooled
They have the best coffee. Bam Bam you are the best.
Restaurantji Recommends
Nice restaurant, food is amazing there. I recommend it.
Great food
With thanks to Elizabeth Williams this morning who went out of her way to ensure that I could have a decent breakfast even with allergies! Subbing our side potatoes for fruit and just being genuinely lovely at 8am on a random Tuesday! I now know where I’ll be returning whenever I fly through IAH.
Thank you Elizabeth! Hope you have a wonderful rest of your day!!
50 bones for (3) beers and a Cobb salad ordered without butt sauce - but came equipped with butt sauce. No thanks!
The food is okay. It's the airport. Highly priced and will do in a pinch.
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