I don’t usually go out of my way to make a review. But this place is incredible. They make all the waffle bowls fresh and it shows. They always carry the best flavors (the best of course being Fudge Chocolate) and the staff is phenomenal. Leaps above the other baskin robbins in the area who constantly run out of the best flavor in the world or leave their waffle bowls to collect dust for weeks until they assume the texture of gum. Thanks again for your hard work willowbrook.
Atmosphere: 5
Food: 5
Service: 5
AJ Blanks
Jenny at Baskin Robbins is an absolute gem! From the moment I walked in, her warm smile and friendly demeanor made my visit a delightful experience. Not only did she take the time to recommend flavors and offer samples, but her attention to detail ensured that my order was perfect. Exceptional customer service! I look forward to returning soon for more ice cream delights!
Atmosphere: 4
Food: 4
Service: 5
Mark Budro
Ordered 10 single scoops via door dash. Almost all scoops looked the same, but there were no markings at all to say what was what. So we had to open them all and taste test, which isn't good when 10 different people ordered. I even tried to call the store right after I ordered to make sure they labeled them since they were all similar. They never answered after 5 different tries. Learn to pick up the phone, and use common sense when sending out orders Baskin-Robbins. I expect a little more when buying $75 worth of ice cream.
Atmosphere: 3
Food: 4
Service: 1
Cynthia Cates
Ordered one scoop of chocolate chip and one plain chocolate; the scoops were a generous size. Had a few tables to sit at, and the place looked clean. It's been a few years since we've had their ice cream, and apparently they've changed. The chips in the chocolate chip were more like dust, not chips. The plain chocolate tasted much different than before, and neither flavor was to my personal liking anymore. I still think it's a great place; I'll just have to try a different flavor next time.Kid-friendliness: Sells many different ice cream cakes for birthday parties.
Atmosphere: 3
Food: 3
Service: 5
BadAss Chick
I recently ordered quarts of ice cream from Baskin-Robbins, and while the flavors were delightful, I was disappointed with the inconsistency in the packaging. Some boxes were filled adequately, while others seemed lacking. Given the substantial cost of nearly $68, I expected a more uniform and generous portion across all containers. The service, unfortunately, did not match the value I paid for.While the ice cream at Baskin-Robbins consistently delights my taste buds, there seems to be a need for improved employee training in customer care. The flavors are fantastic, but the overall experience is affected by the service. A bit more attention to detail in training could significantly enhance customer satisfaction and make the indulgence in their delicious ice cream an even more enjoyable experience.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Oreo Cookies 'N Cream Polar Pizza, Fudge Brownie N' Oreo Cookie Cake
Keshia Butler
After the cashier ... having to try 2 different card ... cash register saying communication error .... I was told my cards are declining I should go get cash.... I leave go get cash from the same card that wasn't workingI.. i get served this.
Kim Eberhardt
I'm a Baskin Robbins subscriber and came in today to allow my son to get his birthday scoop but Vinh, mgr on duty claims he couldn't help and couldn't explain what to do OR he didn't try to help us while at this location. Customer service is everything and if you don't know please go find out. I will never waste time or gas to ever buy Baskin Robbins ever again
H B
Great service and delicious ice cream.
Mike L.
Bunch of lazy employees that does not want to work or take anyone's order. Suppose to close at 10pm employees closing early at 9pm and not taking drive through orders.
Tye Clark Jones
Our go to ice-cream spot! Great customer service and quality! A++
TAUGHT I'D TAKE MY KIDS FOR SOME LATE NIGHT ICE CREAM GOOGLE SAYS THEY CLOSE AT 10 GOT THERE AT 8:50 P.M. AND IT WAS CLOSED! THE PEOPLE INSIDE DIDNT EVEN TURN TO LOOK AT US TO LET US KNOW THE TIMES AS THEY ARE NOT POSTED ON THE DOOR EITHER !
Tye Jones
Our go to ice-cream spot! Great customer service and quality! A++
Naej Sadberry
Absolutely amazing. I was celebrating my birthday early with my friend and the workers began singing along! Would definitely recommend!
Naej Naej
Absolutely amazing. I was celebrating my birthday early with my friend and the workers began singing along! Would definitely recommend!
Darrell Lawrence
I stopped in with my 12yo son and ordered a 2 scoop Sunday. The lady weighed the scoops and to say they looked like baby scoops. I have been eating Baskin Robbins ice cream since I was 3yo and I'm 53. a Hispanic guy came rite after me and she didn't weigh his. The lady who waited on me was Hispanic as well. I will never visit one again. Thanks for the memories. I sat there for over 15 minutes and only the white people got their ice cream weighed. Evey Hispanic did not.horrible service. My photo is on there .
I don’t usually go out of my way to make a review. But this place is incredible. They make all the waffle bowls fresh and it shows. They always carry the best flavors (the best of course being Fudge Chocolate) and the staff is phenomenal. Leaps above the other baskin robbins in the area who constantly run out of the best flavor in the world or leave their waffle bowls to collect dust for weeks until they assume the texture of gum. Thanks again for your hard work willowbrook.
Atmosphere: 5
Food: 5
Service: 5
Jenny at Baskin Robbins is an absolute gem! From the moment I walked in, her warm smile and friendly demeanor made my visit a delightful experience. Not only did she take the time to recommend flavors and offer samples, but her attention to detail ensured that my order was perfect. Exceptional customer service! I look forward to returning soon for more ice cream delights!
Atmosphere: 4
Food: 4
Service: 5
Ordered 10 single scoops via door dash. Almost all scoops looked the same, but there were no markings at all to say what was what. So we had to open them all and taste test, which isn't good when 10 different people ordered. I even tried to call the store right after I ordered to make sure they labeled them since they were all similar. They never answered after 5 different tries. Learn to pick up the phone, and use common sense when sending out orders Baskin-Robbins. I expect a little more when buying $75 worth of ice cream.
Atmosphere: 3
Food: 4
Service: 1
Ordered one scoop of chocolate chip and one plain chocolate; the scoops were a generous size. Had a few tables to sit at, and the place looked clean. It's been a few years since we've had their ice cream, and apparently they've changed. The chips in the chocolate chip were more like dust, not chips. The plain chocolate tasted much different than before, and neither flavor was to my personal liking anymore. I still think it's a great place; I'll just have to try a different flavor next time.Kid-friendliness: Sells many different ice cream cakes for birthday parties.
Atmosphere: 3
Food: 3
Service: 5
I recently ordered quarts of ice cream from Baskin-Robbins, and while the flavors were delightful, I was disappointed with the inconsistency in the packaging. Some boxes were filled adequately, while others seemed lacking. Given the substantial cost of nearly $68, I expected a more uniform and generous portion across all containers. The service, unfortunately, did not match the value I paid for.While the ice cream at Baskin-Robbins consistently delights my taste buds, there seems to be a need for improved employee training in customer care. The flavors are fantastic, but the overall experience is affected by the service. A bit more attention to detail in training could significantly enhance customer satisfaction and make the indulgence in their delicious ice cream an even more enjoyable experience.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Oreo Cookies 'N Cream Polar Pizza, Fudge Brownie N' Oreo Cookie Cake
After the cashier ... having to try 2 different card ... cash register saying communication error .... I was told my cards are declining I should go get cash.... I leave go get cash from the same card that wasn't workingI.. i get served this.
I'm a Baskin Robbins subscriber and came in today to allow my son to get his birthday scoop but Vinh, mgr on duty claims he couldn't help and couldn't explain what to do OR he didn't try to help us while at this location. Customer service is everything and if you don't know please go find out. I will never waste time or gas to ever buy Baskin Robbins ever again
Great service and delicious ice cream.
Bunch of lazy employees that does not want to work or take anyone's order. Suppose to close at 10pm employees closing early at 9pm and not taking drive through orders.
Our go to ice-cream spot! Great customer service and quality! A++
Restaurantji Recommends
TAUGHT I'D TAKE MY KIDS FOR SOME LATE NIGHT ICE CREAM GOOGLE SAYS THEY CLOSE AT 10 GOT THERE AT 8:50 P.M. AND IT WAS CLOSED! THE PEOPLE INSIDE DIDNT EVEN TURN TO LOOK AT US TO LET US KNOW THE TIMES AS THEY ARE NOT POSTED ON THE DOOR EITHER !
Our go to ice-cream spot! Great customer service and quality! A++
Absolutely amazing. I was celebrating my birthday early with my friend and the workers began singing along! Would definitely recommend!
Absolutely amazing. I was celebrating my birthday early with my friend and the workers began singing along! Would definitely recommend!
I stopped in with my 12yo son and ordered a 2 scoop Sunday. The lady weighed the scoops and to say they looked like baby scoops. I have been eating Baskin Robbins ice cream since I was 3yo and I'm 53. a Hispanic guy came rite after me and she didn't weigh his. The lady who waited on me was Hispanic as well. I will never visit one again. Thanks for the memories. I sat there for over 15 minutes and only the white people got their ice cream weighed. Evey Hispanic did not.horrible service. My photo is on there .