Holiday Inn Houston-Hobby Airport, an IHG Hotel

Don't not bring your family to this hotel. Black mold in the corners of the bathroom and like everyone else commenting. There was a cockroache in the bathroom. If you want to find it, its in the ceiling tiles.

Just wish I wouldve read the google comments before.

Room smelled like smoke, no soap in the room, and it’s not even a Holiday Inn, it’s a Wyndham. Avoid this place at all costs.

Stay away from here . Just changed ownership to Wyndham . Nobody transferred reservations. I re booked a room upon arrival however . I should have paid attention more in lobby but was weary after a long day , For the first time ever I left a hotel for another . Peeling wallpaper on room floors , smell of mildew . Room wasn’t dirty but not cleaned well either upon further glance . After reading others experiences I Left for Hilton garden inn . This place should be closed until it’s remodeled & acceptable . Horrible standards for a national brand . Should not be allowed to be open

The man said if you’re going to cuss, I’m not going to help you. Don’t come here it about 2025, they know they got roaches

Room had roaches in it!!!!! Door was busted, everything felt damp. Ew.

It advertises on site restaurant but it was closed for “regular maintenance”. Smell like mold. Not well maintained. Don’t plan on walking anywhere decent to eat.

Before I get into the horrible things about this place, let me say firstly that the front desk clerk was the absolute best. He definitely needs to be employed in a 5 star or better hotel. Now to the meat of the story. My sis and I, having traveled quite a distance, arrived shortly before midnight. We checked in, made it to the room eagerly anticipating the feel of a nice warm bed. Upon entering our room, 2 huge cockroaches greeted us and I damn near reinjured my knee trying to make my escape back into the hallway!! We went back to the lobby, explained the situation, and were given another room to try. This time, being that my sister is the younger sibling, I made my her go in first. As soon as she hit the light switch, there were several cockroaches scurrying from a meeting in the middle of the tiled entrance. Needless to say, we canceled the room and are just now checking into the much cleaner, currently being renovated, Double Tree by Hilton down the street.

Insane amount of mold in carpet and curtains. Ice machine was out on the 5th floor, no big deal, go down to 4th floor and no it's not working. So I go to the 6th floor, not working either. While on that journey for ice each floor appeared to have its own theme of disgusting smell.

Checked in Monday water issues into Tuesday evening no tv reception in room upon checkin currently Wednesday evening still not corrected even after reporting to the front desk in person a couple times each day

Ragged and dirty. I checked in today (30 Oct) to room 408. The moldy smell, carpet stains, and general room smelled, read reviews to see what others thought and WE LEFT to go over to the Hilton. I genuinely feared bed bugs and cockroaches. Worn and extremely tired for HI standards. The wallpaper in the hallway peeling off the wall. No- thank you for Platinum. Someone's mother was eating away at the front desk while her daughter worked. Gross and felt very unclean. This is from a grunt medic in the 82nd (Charlie 04 82-86).

READ ALL THE OTHER ALERTS.

Service: 2

ALERT ALERT ALERT - STAY FAR FAR AWAY FROM THIS PLACE!!

Like many, I stayed at this hotel (twice) because I have early flights, and I still had to return the rental car... so, the location is convenient (I scored the location with 1 star because I don't want some algorithm 'upping' the score because of scoring that portion higher - this is less than one star hotel!).

The first time I stayed there, I was given a room overlooking the airport... cool! But, the window was broken, water run running down it from the AC upstairs. and the room smelled like musty mold!

When I checked in, the employee told me where the restaurant was, and where the complimentary breakfast is served. The next morning I went down stairs to get breakfast. I went to grab my plate and was stopped in my tracks. "Do you have a voucher?" a lady asked. "Uh no! For what?" I asked. She said I needed a voucher to eat there. This would have been great information to have when I checked in, not as I'm grabbing my plate. I ended NOT eating there at all.

Since I travel alone, I accepted that I might face those same conditions if I stayed there again, so I booked another night for a later date.

The later date was last night... When I entered the lobby, it was completely overwhelmed with the smell of RAW SEWAGE .... The smell was so bad that, the hotel employee was wearing a mask, and people were walking through the lobby with sweatshirts wrapped about their face so they didn't breath it in, and so not to smell it. The kitchen was "closed for maintenance" but I would venture to guess the real reason is probably because people could not eat there because of the sewage smell.

The hallways are old, smelly, and dated. While the staff isn't necessarily rude, at least not to me, they show no sense of possessing even the most basic of customer service skills.

While in the room last night, I could still smell the sewage on the 5th floor and, at one point, I started to get a headache. I do tend to write more reviews based on my negative experiences, but I am not a habitual complainer. This experience certainly rises to the level where I need to complain, and ask for my money back. I don't know the available Texas government resources to deal with these types of issues... but I'm about the find out!

THIS PLACE NEEDS TO BE BULLDOZED AND, IF REBUILT, NEW OWNER/OPERATORS NEED TO RUN IT!!!!!!

Service: 1

Had to move our room 3x , the first 2x was because it was roaches in our room , front desk was VERY rude & nonchalant about it, also acted like he didn’t hear me talking to him even though I was pretty much the only in there , then ignored him when I showed him the video of the roaches in my rooms. I will definitely NEVER come back here & I don’t recommend it to anyone else.. Also this place stinks like cigarettes & mold & the ceiling I clearly about to cave in at any moment, the hallways or elevators don’t have any air as well u unfortunately we had to stay here bc we have a cruise to go on the in morning & hasn’t been to sleep since Friday & couldn’t check in until 3 , even though we arrived in Houston around 11 am so it has been it disaster I wish I could give it a -0 stars

(This was the roach in the 2nd room after we just moved from the 1st one, bc the window & nightstand was covered in ants & roaches in the bathroom )

Service: 1

Had to move our room 3x , the first 2x was because it was roaches in our room , front desk was VERY rude & nonchalant about it, also acted like he didn’t hear me talking to him even though I was pretty much the only in there , then ignored him when I showed him the video of the roaches in my rooms. I will definitely NEVER come back here & I don’t recommend it to anyone else.. Also this place stinks like cigarettes & mold & the ceiling I clearly about to cave in at any moment, the hallways or elevators don’t have any air as well u unfortunately we had to stay here bc we have a cruise to go on the in morning & hasn’t been to sleep since Friday & couldn’t check in until 3 , even though we arrived in Houston around 11 am so it has been it disaster I wish I could give it a -0 stars

(This was the roach in the 2nd room after we just moved from the 1st one, bc the window & nightstand was covered in ants & roaches in the bathroom )

Quite possibly the worst hotel I've ever stayed in.

Had a 5AM flight out of Hobby and wanted someplace that was close and had a shuttle. Turned out that the shuttle didn't start until 4AM and my flight boarded at 4:30AM ... so I was out of luck there.

The staff was nice enough... to put the phone down for a minute to handle my check-in. But the whole thing was weird from that moment on.

The place looks run down from the outside. But as soon as you walk in, the recently-renovated lobby is fairly inviting. As soon as I stepped off the (only) elevator (that worked) though ... I knew I was in for a wild ride.

The paint in the hallways is sloppy. The carpet is worn. And the whole place smells like wet towels that you left out overnight.

Once I got to the first room I was assigned, my keycard didn't work. Upon further inspection, it looked like the door had been pried open at one point because I could slightly see into the room between the door and the frame. So I went back down the (only) elevator (that worked) and told the woman -- who put her phone back down for a moment -- what was going on. She re-coded my card and back up the (only) elevator (that worked) I went. Still no luck. So back down I went and was assigned another room where the keycard worked, but that faced the sunny side of the building and the poor air conditioner just couldn't keep up.

All I'm saying is that, if it wasn't a hundred bucks and if I wasn't leaving at 3:30AM ... I wouldn't have stayed.

Look elsewhere, friends. This one isn't worth it.

Service: 2

BE AVOIDED!!
We stayed here with my wife and i forget my wrist watch in the room, we call the hotel and informed them to send a prepaid box for our return. They say ok on the phone but we received the box empty and written “refused” on it, we called several times and nobody answer the phone. My watch is gone, thank you very much for kind asisstance.

Service: 1