Ok at this point I’m going to have to go to the original Burns. Yesterday I ordered through DD. 3 meat baked potato. The rib was so tuff, it was like playing tug of war with the bone to get meat off . The potato was under cooked. The portion size was excellent . I would be able to eat off it for at least 3, maybe 4 days. I said I can. Not speaking for anyone else. The homemade sausage was really good. It’s just the ribs & undercooked potatoes was an issue for me. I’m going to try the Main location. Because what I got yesterday, I know that’s not up to Burn’s standards.
Food: 3
Kiki Urdiales
Better than Papas-b-b-q, that's for
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: BBQ,
Darrell Madkins
The customer service here was horrible. They messed up my order and blamed me for their mistake. Ordered a bake potato with meat and the other items on the side with a single order of mac and cheese. Got home, no meat, no mac and cheese. It’s my bad for not checking, but still the order was incomplete. So rather than trying to make it right, the gentleman constantly said “you should’ve checked it”. Well you should’ve gotten it right in the first place. Horrible experience. I will never use this place again.
Atmosphere: 1
Food: 1
Service: 1
Alicia Macedo
Food is great service not so much. I ask the Oder lady what she recommended and she pointed to the bored and was like there is the menu. Was very impatient when I ordered and looked irritated. Try to order on the app 18 minutes before they closed it said they were sold out went up to the store store they was already closed at 6:46.
Bridget Turner
I just bought loose cut brisket dinners at about 630pm. I got home and the brisket was PINK AND BLOODY!!! I ate at the original Burns BBQ when Mr.Burns was living and I was excited to see it come the Krogers in my area. Unfortunately, I will not patronize this location EVER AGAIN AND THE YOUNG GIRLS WHO SERVED AND SOLD THIS FOOD TO ME SHOULD BE ASHAMED OF EMBARRASSING The BURNS name with the potential food poisoning that I received. I trashed it because they closed at 7pm and wouldn't have made it in time to return it!!! Needless to say Very disappointed!!???
Donna Hinton
Food is great. They need their own restaurant in Summerwood so you don't have to sit in Kroger or take the food home.
Tatyana Henderson
This Burns Bistro has friendly faces, and the food always good when I come. If you live in the area you have to stop by and try it !!!!! Best BBQ in Houston love it!
lionel parker
I really wanted some early morning BBQ so stopped by at 10:30 and found out that they didn't open until 11am so I decided to wait. I returned and ordered beef, links, beans and dirt rice. I must say it was worth the wait. The staff was polite and friendly. The food was very good. I highly recommend this location. Thank you exceeding my expectation!Kid-friendliness: I'm Very greatful for the good customer service.
Michelle “Shelly” Garza
Wish I could give them zero stars. Always a disappointment.
Mark Meinecke
Criminal ! Wife picked us up 2 sliced brisket sandwiches , Mac & Cheese and a banana pudding. The pudding tasted of chemicals , the M&C was uneatable and then there was the sandwiches. Probably almost 1lb per sandwich which I couldn’t believe , easily enough meat for 2 sandwiches. But the meat couldn’t be chewed ! I can bite through leather but could only get through about half the slices. My wife threw hers in the trash because she can’t chew through leather. My pit bull terrier couldn’t chew it ! She ate by swallowing a couple pieces and brought 2 pieces back and laid at my feet. I’ve never seen anything like it ! Never go/come here , ever !!! In picture are pieces myself then my dog tried to eat unsuccessfully. Chips were a personal add after tasting the M&C again - uneatable !
me an my co-workers work @ the cityofhouston our food was cold an we observed the food the meat was sitting on the table and we feel like that's why it was cold we wouldn't expect better service from you guys that has never happened but today we got bad service
Kimberly Delphin-Martin
I’ll never go to another barbecue joint ever Reminds me of my mom great uncle barbecue joint a taste you will never forget a taste you will crave a hunger that will be satisfied A Must Go To Barbecue Joint
I'm A Wanderer
I’ll never go to another barbecue joint ever Reminds me of my mom great uncle barbecue joint a taste you will never forget a taste you will crave a hunger that will be satisfied A Must Go To Barbecue Joint
chris Pierre
The food here is amazing! Anyone who says otherwise probably came when they were closing down. The food is leads fresh and delicious?? I love burns
Tasha Moore
At this location they always close before time. It never fails it don't matter what day of the week you come they start closing down by 6:20, and said a out of everything.
Ok at this point I’m going to have to go to the original Burns. Yesterday I ordered through DD. 3 meat baked potato. The rib was so tuff, it was like playing tug of war with the bone to get meat off . The potato was under cooked. The portion size was excellent . I would be able to eat off it for at least 3, maybe 4 days. I said I can. Not speaking for anyone else. The homemade sausage was really good. It’s just the ribs & undercooked potatoes was an issue for me. I’m going to try the Main location. Because what I got yesterday, I know that’s not up to Burn’s standards.
Food: 3
Better than Papas-b-b-q, that's for
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: BBQ,
The customer service here was horrible. They messed up my order and blamed me for their mistake. Ordered a bake potato with meat and the other items on the side with a single order of mac and cheese. Got home, no meat, no mac and cheese. It’s my bad for not checking, but still the order was incomplete. So rather than trying to make it right, the gentleman constantly said “you should’ve checked it”. Well you should’ve gotten it right in the first place. Horrible experience. I will never use this place again.
Atmosphere: 1
Food: 1
Service: 1
Food is great service not so much. I ask the Oder lady what she recommended and she pointed to the bored and was like there is the menu. Was very impatient when I ordered and looked irritated. Try to order on the app 18 minutes before they closed it said they were sold out went up to the store store they was already closed at 6:46.
I just bought loose cut brisket dinners at about 630pm. I got home and the brisket was PINK AND BLOODY!!! I ate at the original Burns BBQ when Mr.Burns was living and I was excited to see it come the Krogers in my area. Unfortunately, I will not patronize this location EVER AGAIN AND THE YOUNG GIRLS WHO SERVED AND SOLD THIS FOOD TO ME SHOULD BE ASHAMED OF EMBARRASSING The BURNS name with the potential food poisoning that I received. I trashed it because they closed at 7pm and wouldn't have made it in time to return it!!! Needless to say Very disappointed!!???
Food is great. They need their own restaurant in Summerwood so you don't have to sit in Kroger or take the food home.
This Burns Bistro has friendly faces, and the food always good when I come. If you live in the area you have to stop by and try it !!!!! Best BBQ in Houston love it!
I really wanted some early morning BBQ so stopped by at 10:30 and found out that they didn't open until 11am so I decided to wait. I returned and ordered beef, links, beans and dirt rice. I must say it was worth the wait. The staff was polite and friendly. The food was very good. I highly recommend this location. Thank you exceeding my expectation!Kid-friendliness: I'm Very greatful for the good customer service.
Wish I could give them zero stars. Always a disappointment.
Criminal ! Wife picked us up 2 sliced brisket sandwiches , Mac & Cheese and a banana pudding. The pudding tasted of chemicals , the M&C was uneatable and then there was the sandwiches. Probably almost 1lb per sandwich which I couldn’t believe , easily enough meat for 2 sandwiches. But the meat couldn’t be chewed ! I can bite through leather but could only get through about half the slices. My wife threw hers in the trash because she can’t chew through leather. My pit bull terrier couldn’t chew it ! She ate by swallowing a couple pieces and brought 2 pieces back and laid at my feet. I’ve never seen anything like it ! Never go/come here , ever !!! In picture are pieces myself then my dog tried to eat unsuccessfully. Chips were a personal add after tasting the M&C again - uneatable !
Restaurantji Recommends
me an my co-workers work @ the cityofhouston our food was cold an we observed the food the meat was sitting on the table and we feel like that's why it was cold we wouldn't expect better service from you guys that has never happened but today we got bad service
I’ll never go to another barbecue joint ever Reminds me of my mom great uncle barbecue joint a taste you will never forget a taste you will crave a hunger that will be satisfied A Must Go To Barbecue Joint
I’ll never go to another barbecue joint ever Reminds me of my mom great uncle barbecue joint a taste you will never forget a taste you will crave a hunger that will be satisfied A Must Go To Barbecue Joint
The food here is amazing! Anyone who says otherwise probably came when they were closing down. The food is leads fresh and delicious?? I love burns
At this location they always close before time. It never fails it don't matter what day of the week you come they start closing down by 6:20, and said a out of everything.