Very disappointed in my neighborhood Chipotle and in the brand itself. Maybe I missed out on something in the past 3 months which was the last time I visited another Chipotle Restaurant. This time, the portions on the protein, the rice and chips was very disappointing. At first I thought it was me but I noticed the same portions being served to other customers. Very disappointed on the portion and the pricing. I understand the food cost factors of portioning but I felt cheated. I mean come on, cutting down on chips and rice, like the cost of those items are super low and I’m pretty sure Chipotle makes a killing on profits from these 2 types of sides. Shame on you Chipotle Brand. As for the location, the men’s restroom was disgustingly unacceptable with a broken toilet that I almost wanted to walk out and return my food. I had to walk through the entire dining room to find a clean table as there were like 6-7 dirty tables. The atmosphere was great and the staff seemed to be enjoying themselves at work which is always great to see. I would consider a 3 start because of atmosphere and great staff, but I felt cheated on my portioning of food and wasn’t a fan of eating in a less than clean restaurant.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Burrito Bowl
Anthony Smith
This place makes for the usual meal for me. When in today's world, vegetarian means you don't eat here. Chipotle has offered a different outlook for a better world. Where veggies aren't shunned out. Where the beans are the means. Where the rice ain't some roll of a dice. And the bowls that leave you whole. This place a solid place that 8 past 9 of your favs. Straight to 10 I do see. Thank you Chipotle. You make this Chip point to yay!
Atmosphere: 5
Food: 5
Service: 5
kristie sparks
Great service and food at this location. The service is always with a smile ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Large Side of Guacamole
Marcus Pitre
9:00 p.m. they close at 11:00 p.m. and they said they are out of grilled veggies and not making any more for the rest of the night. There's 2 hours left and they said they're not making anymore. What makes things even more ridiculous is that they actually did have cooked veggies in the online order station off to the left of the register and all the workers kept saying is that this is for online orders and I told them I understood that but can you just get me some vegetables and the answer from everyone was no. That is the silliest yet most ridiculous thing I heard all day. I couldn't help but laugh but this is definitely worthy of a one star review for poor customer service.
Service: 1
Adriana Lozada
We walk in at 9:45pm everyone was cleaning it took a few minutes to get service, we ask for a burrito my boyfriend don't eat meat so we wanted veggies and they didn't have any I ask if they could cook some sense it closes at 11:00pm and they say no. Food was cold, chips were steal and the dinner are was pick up no chairs to seat. Worse experience ever.
Atmosphere: 1
Food: 1
Service: 1
Kierra Lee
I would recommend going to one of the other chipotles in the area. This one is always packed and out of food. It took me almost 20 minutes to get to the front just to find out they were out of key items for my bowl.
Tamika Smith
Definitely a hit or miss with this store. Sometimes you go in, staff is present, food is not ready. Other times, food is ready, staff is busy filling online/mobile orders, leaving 1 staff member to tend to a long line. Everyone is 'busy' but no one seems to notice that 1 member who is dealing with a line, (which stretches to the door), of people. SMH
Atmosphere: 3
Food: 4
Service: 2
Sherrie Siemons
The food was excellent. I couldn't understand what the waitress was saying to me. First time there and I had no idea what to do. The menu board doesn't help either. The atmosphere was loud and unappealing. Seating not comfortable. Good was great! Price was great!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bowl Rice Beans Cheese Lettuce Red Roasted Salsa
Bailey Minaldi Alvarado
So for starters- I love chipotle- but this location is DIABOLICAL. I don’t know if they’re understaffed or overworked- not sure- but there is always a line to the door when I walk in sometimes it take 30 minutes or more just to get my food and leave. It’s the closest location which is why I continue to go but ordering at chipotle is usually stressful but this location takes the cake. I would not come here if you’re ordering more than two bowls and dont have an hour to waste standing in line. Oh and it’s 2 and half hours before they close and they’re out of chips and guac! It’s crazy because as much as we love chipotle we struggle to support this location.
Atmosphere: 1
Food: 3
Service: 1
Jose Sanchez
Rating poorly, simply because they pour the most minimum meat that you ask for,
Order delivery as I’ve been working a bunch of OT for medical bills. Ordered two large drinks and they put two large empty cups in the bag without filling it with the drink so I had to have my partner go back to get the drinks since he really wanted it.How do you get a delivery order for two large drinks and then go “oh we will just put empty cups in the sealed bag”?
Atmosphere: 1
Food: 2
Service: 1
Kenny Burns
The worst chipotle on the north side of Houston. Reguardless of pickup or delivery they have always messed up my order, no one answers the phone either when calling to let them know they messed up my order. I am very surprised this place is still open with the reviews they have.Kid-friendliness: Never gets the orders right and never answers the phone
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
Erica Pena
Place was really dirty and the food was
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Burrito Bowl, Chips
brianetra Robinson
Wish I could rate zero
Evelin Albarracin
It was nice costumer services but the food was gross. Cilantro lime rice and pinto beans without flavor. Not any salt at all.
Very disappointed in my neighborhood Chipotle and in the brand itself. Maybe I missed out on something in the past 3 months which was the last time I visited another Chipotle Restaurant. This time, the portions on the protein, the rice and chips was very disappointing. At first I thought it was me but I noticed the same portions being served to other customers. Very disappointed on the portion and the pricing. I understand the food cost factors of portioning but I felt cheated. I mean come on, cutting down on chips and rice, like the cost of those items are super low and I’m pretty sure Chipotle makes a killing on profits from these 2 types of sides. Shame on you Chipotle Brand. As for the location, the men’s restroom was disgustingly unacceptable with a broken toilet that I almost wanted to walk out and return my food. I had to walk through the entire dining room to find a clean table as there were like 6-7 dirty tables. The atmosphere was great and the staff seemed to be enjoying themselves at work which is always great to see. I would consider a 3 start because of atmosphere and great staff, but I felt cheated on my portioning of food and wasn’t a fan of eating in a less than clean restaurant.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Burrito Bowl
This place makes for the usual meal for me. When in today's world, vegetarian means you don't eat here. Chipotle has offered a different outlook for a better world. Where veggies aren't shunned out. Where the beans are the means. Where the rice ain't some roll of a dice. And the bowls that leave you whole. This place a solid place that 8 past 9 of your favs. Straight to 10 I do see. Thank you Chipotle. You make this Chip point to yay!
Atmosphere: 5
Food: 5
Service: 5
Great service and food at this location. The service is always with a smile ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Large Side of Guacamole
9:00 p.m. they close at 11:00 p.m. and they said they are out of grilled veggies and not making any more for the rest of the night. There's 2 hours left and they said they're not making anymore. What makes things even more ridiculous is that they actually did have cooked veggies in the online order station off to the left of the register and all the workers kept saying is that this is for online orders and I told them I understood that but can you just get me some vegetables and the answer from everyone was no. That is the silliest yet most ridiculous thing I heard all day. I couldn't help but laugh but this is definitely worthy of a one star review for poor customer service.
Service: 1
We walk in at 9:45pm everyone was cleaning it took a few minutes to get service, we ask for a burrito my boyfriend don't eat meat so we wanted veggies and they didn't have any I ask if they could cook some sense it closes at 11:00pm and they say no. Food was cold, chips were steal and the dinner are was pick up no chairs to seat. Worse experience ever.
Atmosphere: 1
Food: 1
Service: 1
I would recommend going to one of the other chipotles in the area. This one is always packed and out of food. It took me almost 20 minutes to get to the front just to find out they were out of key items for my bowl.
Definitely a hit or miss with this store. Sometimes you go in, staff is present, food is not ready. Other times, food is ready, staff is busy filling online/mobile orders, leaving 1 staff member to tend to a long line. Everyone is 'busy' but no one seems to notice that 1 member who is dealing with a line, (which stretches to the door), of people. SMH
Atmosphere: 3
Food: 4
Service: 2
The food was excellent. I couldn't understand what the waitress was saying to me. First time there and I had no idea what to do. The menu board doesn't help either. The atmosphere was loud and unappealing. Seating not comfortable. Good was great! Price was great!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bowl Rice Beans Cheese Lettuce Red Roasted Salsa
So for starters- I love chipotle- but this location is DIABOLICAL. I don’t know if they’re understaffed or overworked- not sure- but there is always a line to the door when I walk in sometimes it take 30 minutes or more just to get my food and leave. It’s the closest location which is why I continue to go but ordering at chipotle is usually stressful but this location takes the cake. I would not come here if you’re ordering more than two bowls and dont have an hour to waste standing in line. Oh and it’s 2 and half hours before they close and they’re out of chips and guac! It’s crazy because as much as we love chipotle we struggle to support this location.
Atmosphere: 1
Food: 3
Service: 1
Rating poorly, simply because they pour the most minimum meat that you ask for,
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
Order delivery as I’ve been working a bunch of OT for medical bills. Ordered two large drinks and they put two large empty cups in the bag without filling it with the drink so I had to have my partner go back to get the drinks since he really wanted it.How do you get a delivery order for two large drinks and then go “oh we will just put empty cups in the sealed bag”?
Atmosphere: 1
Food: 2
Service: 1
The worst chipotle on the north side of Houston. Reguardless of pickup or delivery they have always messed up my order, no one answers the phone either when calling to let them know they messed up my order. I am very surprised this place is still open with the reviews they have.Kid-friendliness: Never gets the orders right and never answers the phone
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
Place was really dirty and the food was
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Burrito Bowl, Chips
Wish I could rate zero
It was nice costumer services but the food was gross. Cilantro lime rice and pinto beans without flavor. Not any salt at all.