Dutch Bros Coffee

12240 W Lake Houston Pkwy, Houston
(541) 955-4700

Recent Reviews

Jasmine Santiago

My husband really liked this place. The times we've been the employees have been very nice and kind.

Atmosphere: 5

Food: 5

Service: 5

Tania Casarez

The girls taking the order and handing the stuff were nice. The barista needs training on how to handle customers in a polite way. Customer service is the key to business and he definitely made sure I will never returned there. Completely awkward moment between the girl hanging the stuff and I, just because I asked for light ice & was told no because the drink was made already. Only to find out the drink taste nothing like it’s supposed to ! Waste of time and money!!

shammail barsenas

The staff has good customer service, I am never disappointed when I go. I always order the iced anihilator with soft top and light ice. It has a subtle sweetness. Dutch Bros. Should consider building a location near 77049.

Karen Escamilla

Super helpful and great energy!

Service: 5

Mary Beth Theil

Odie is the coffee goddess I didn't know I needed in my life. From her superb customer service to the ability to know what I wanted despite my inability to verbalize it, she 100% made my day! Will definitely be back and will share her and her teams awesomeness with everyone I know.

Service: 5

MaryAnn

First of all I’ve been going to Dutch Bros since the early days of the bros Dane & Travis- with quality service and friendly caring attitudes- as they grew and transitioned to stores in Oregon and Washington. I will say this is by far the worst experiences I’ve had here for a week. Bad customer service and unfriendly workers. I know the motto of this company and expect the quality from it. This is a location that needs the higher ups to visit and retrain. One day could be excused, but a week of the same terrible customer service is ridiculous.Do Better! Be Friendlier! Don’t shake your head at a customer because you made the order wrong- you are in customer service after all!

Lovenia Gill

This place is fantastic!!! Have not been disappointed with a single beverage. Y'all even have my husband drinking green tea!!!! He hates tea but is completely addicted to the double rainbro with green tea. (Highly recommend btw) I would have a picture, but the drinks never last long enough.

Atmosphere: 5

Food: 5

Service: 5

Kassandra Penalber

This was my 1st time in the company. I didn’t know what to order. So they help me out her name is Liz recommended me good coffe from there. She even told me they had energy drink. Then I went to get my iced coffee and I took the first zip and came out delicious. The customer service is

Atmosphere: 5

Food: 5

Service: 5

Marco Rivera

Yooo love this place always great service .. even at 7-8 pm when am sure there just tired by then still manage to make us feel

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salted Caramel

Christina Yim

Amazing customer service!!!! Amazing Amazing Amazing :)

Atmosphere: 5

Food: 4

Service: 5

Noone Youknow

So friendly!!

Atmosphere: 5

Food: 5

Service: 5

Jamie James

The customer service was amazing. The girls taking the orders through the drive-through line are absolutely phenomenal. I always have Great customer service am I dogs absolutely love getting their pup cups. The young people working here always have me filling amazing and I know I’m gonna have a great day.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Golden Eagle

Sean Schroeder

Very slow.

Atmosphere: 3

Food: 3

Service: 2

kristie sparks

Absolutely love their drink menu, it's always so hard to chose ?. Love Dutch Bros ?

Atmosphere: 5

Service: 5

Recommended dishes: Snickerdoodle Frost, Chocolate Crunch Freeze, White Chocolate, Golden Eagle, Double Rainbro, Pomegranate, Blended Golden Eagle Soft Top Add Whip Cream Extra Caramel Extra Thick

Serap altanil

I was a big fan of Dunkin Donuts, but not any more just because they started to charge for their tiny pup cups. Now, Dutch Bros Americano is my new favorite, and absolutely my dog loves their gigantic pupcups.

Atmosphere: 5

Food: 5

Service: 5

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