Firehouse Subs in Houston

“This location is amazing! Especially grace.. thank you soooooo very much, you made my entire day! So when ordering on apps, you can’t customize so i called the restaurant to ask and grace was so incredibly kind and made a change for me because this food is the only thing i can keep down at the moment along with my cherry lime-aid drink! Thank you very much grace!“

“Service here is amazing! All of the staff here were friendly and even told us about their new fries on their menu. They were sooo goood. We even got the meatball sub and spicy Cajun sandwhich which were also delicious. Thank you for the wonderful service.“

“I needed lunch and this happened to be the closest place. I didn't have high expectations , it was just convenient, but it was the most delightful food pick up I've ever had. The man at the counter was just about the sweetest person. He told me where to fill my drink since it's not obvious, assured me that if any flavor was out I can ask him to refill it, and was just generally so kind. Plus, the food is delicious!!“

“Every time I come to grab lunch at this particular location it’s always a welcomed atmosphere and really nice the quality of food is amazing and the manager at the store is really great he’s very professional and a people’s person as well as the employees and the food is cooked really well with no long wait times not to mention it’s very clean.“

“The service of the two hispanic guys here is severely lacking. Ive come to this location many years. 8+ years. The ladies here always put in the best effort to make your meal special. We forget sometimes food is a comfort item and with that should come customer service. Putting your best foot forward will always help you. Today the person ringing me up had the opportunity to make my sandwich, he instead filled his water cup and took a break making another employee come from the back. Thankfully that happened though cause the sandwich was made properly and promptly once she saw the order her “teammate” left behind. I gave the lady that made my sandwich an extra tip. Ive worked on teams like that before. It is extremely discouraging to the good employees“

“Was only three customers the whole time we were there but the employee were very kind and accommodating for us and our child

Parking: In a strip mall first shop on the right as soon as you pull in which was nice cause we had a trailer

Kid-friendliness: They have high chairs the chairs weren't real clean but nothing a baby wipe couldn't handle

Wheelchair accessibility: The wheel chair ramp was there but marked out to be cut out and fixed old and falling apart“

“Came here for the first time and those subs are delicious. While the food is great, the service needs just a bit of work. Not so friendly service and even when we got our order we said thank you have a nice day and still we got no reply back so yeah service needs to be a bit more friendly cause even if food is good we still don't like to go back to a place that you don't necessarily feel that welcomed. Adding a picture of the menu that looks clearer.“

“Phenomenal experience. The quality of food is the GREAT! The best sandwich place out there. Lane was amazing, gave great service. My favorite is the hook ladder sandwich and the hot sauces sizzling scorpion mixed with Bee sting honey and habanero! 10/10!!! I will forever be a returning customer!“