Firehouse Subs Spring Cypress

I ordered an Italian, easy on the mayo with no onions. Told the young lady twice. I got home 30 minutes later sat down to eat my sandwich and it had a ton of mayo and onions on it. I'm allergic to onions so this was a complete waste of money for me. I'm so tired of these fast food places, not listening to people.

Absolute horrible experience. We ordered online, but it took so long to get the order in that we arrived there just a couple minutes after placing the order. They asked us to pull around and park, they would bring it out when ready. Five minutes go by, two cars go through drive through and get their order while we wait. They aren’t busy. I walk in and the kid points at a bag on the counter and says that’s my order. I asked how long it was sitting there and he says 5 minutes. The manager Ashi is standing there, hears this dialogue and comes over. I asked him why they didn’t bring it out, it’s hot food. He tells me they just put it there. I said, your guy just said it has been there for five
Minutes. He turns, walks away and goes back to making food. I asked him, are you done talking to me? He ignores me. I told him this is horrible customer service. You don’t tell someone to pull out front, make hot sandwich’s, don’t bring them out, and then refuse to discuss the situation. He should have remade my order so that by was hot. He didn’t say he was sorry, he didn’t say his team made a mistake he just shoo’d me away and kept working. I won’t ever be back.

This place is horrible. Would not take my money because all I had were $100 bills. I waited in line for 10 minutes for them to tell me they don't want my money. The girl working to register first told me me that they would do it and then the manager came back said no and gave him my money back with an attitude! This manager was very unprofessional and I will never spend money here again. The manager was bald and need some training. I don't know who his name was but whoever owns this place I would train your manager's better. It's fine if you don't want my money but you can take your attitude and shove it.

Great food and service! The zesty garlic hook and ladder is fabulous! Keep up the good work!

Phenomenal experience. The quality of food is the GREAT! The best sandwich place out there. Lane was amazing, gave great service. My favorite is the hook ladder sandwich and the hot sauces sizzling scorpion mixed with Bee sting honey and habanero! 10/10!!! I will forever be a returning customer!

Love Firehouse Subs, love the giving back to the community. I will continue to support

Always enjoy a Firehouse sub!

Alexia and Ms. Lilly did a great job of making a prior bad experience great.
Keep it up thanks,James

I stopped by Firehouse Subs., a few weeks ago, went through the drive thru and when I got home the order was horrible. I called back spoke to Ms. Lillie, she said come back and they would make it right. Well my husband and I went back 4/29, and Alexia made it Well worth it. Thank you Alexia, for exceptional customer service and an awesomely fresh sandwich.

Great food , excellent service, fresh no issues. But you can miss this location at night because it isn't well lit. I live close to here and I've come a few times in the evening and pass it up on accident in the parking lot because it's just not well lit.

Great food and quick service.

Great subs with fresh ingredients and awesome flavor! The staff was friendly and service was quick. Definitely one of my go-to sandwich spots!

The food is always fresh and the team members are always friendly.

Fast service, gluten free

Everything was fine with the food, but I ordered a combo with a large sprite which was not delivered with my meal the consumer support on th