I am writing to bring to your attention a deeply troubling experience my fiancé and I had with one of your servers, Thomas, which I believe poses a serious risk to your company’s reputation and overall customer trust.
From the moment he approached our table, his demeanor was concerning. After offering him a polite compliment, his response carried a tone of sarcasm that bordered on disrespect. Although he made a few light jokes while taking our order, the service that followed reflected a level of unprofessionalism that no reputable establishment should tolerate.
First, the drinks he served us were barely two-thirds full—far below standard and suggestive of a careless or dismissive approach to his duties. More troubling, however, was the excessive delay in receiving our meal. Without realizing how much time had passed—my fiancé had just finished a 12-hour shift—we eventually looked up to see that 45 minutes had gone by without any food being delivered. During this time, a party of six who arrived and ordered after us received their entire meal well before we did.
This discrepancy in service was not only unacceptable but extremely disheartening.
When we finally asked Thomas about the delay, instead of taking responsibility, apologizing, or offering a solution, he deflected blame, stating, “It’s not just my fault. It’s kind of IHOP in total. Maybe the cooks didn’t prepare it right.” This complete lack of accountability, professionalism, and empathy was astonishing. We have video documentation of the interaction.
No diner should ever have to endure such an experience. We left not only hungry but genuinely appalled. It has taken me several days to calm down enough to express this without the level of frustration we felt in the moment.
Although the store manager eventually resolved the immediate issue, the larger concern remains: an employee like Thomas is a hazard to your business. His behavior reflects a lack of vision, responsibility, courtesy, and standards required to uphold your brand. Employees who cannot take ownership of their actions, who fail to treat customers with respect, and who contribute to service disparities ultimately undermine the integrity of your establishment.
For the sake of your customers and the continued success of your company, it is crucial that this matter be addressed appropriately. Thomas’s conduct demonstrates that he is not suited for this industry, let alone a customer-facing role in your restaurant. Had not been for the assistant manager the very next day from our visit and the store manager, correcting the issue we would’ve never done my overall review mind you does not reflect the incompetence of anyone other than Thomas.! I do want to Thank the manager who was kind, polite, professional, compassionate , and caring enough to resolve our issue with the level of concern that demonstrates why she’s in a position of leadership and Thomas will never be!
Atmosphere: 5
Food: 1
Service: 1
HumanXprt
Ordered Turkey bacon but they brought me pork bacon instead. When I asked for replacement they used that same plate. The flavor of pork was all over it 😤 . This was a replacement of the sausage links and guess what… they charged me extra for the food I had to waste….. bad experience all the way
Food: 1
DreamRider
Yep, this is an IHOP. The place was so packed, which is good for them, it was so noisy we couldn’t even have a conversation across the table. The waiter we had was fantastic and served us the items that we ordered.
Atmosphere: 2
Food: 4
Service: 5
Casey Nolasco
On thanks giving day we had a feast and were looking to for something sweet. the hot chocolate was on point! And the crepes were great!👍
Atmosphere: 5
Food: 5
Service: 5
Ieacha Lusk
I ordered the Atlantic Salmon dinner. I recommend that nobody should ever order out of breakfast at IHOP. The Salmon was very bland. No seasoning at all and I don't use table salt, and there aren't many opinions for sides. The food for dinner is a huge disappointment. I will not be back.
Atmosphere: 5
Food: 2
Service: 5
Alonso Flores
Food. Was not hot. Waiter looks like has cold. Sick Steak no flavor Not recommended .
Atmosphere: 3
Food: 1
Service: 1
ADELA BERNAL
I had great customer service and she always had a smile when she came to our table. My family and I enjoyed our food. We will be returning soon.
Atmosphere: 5
Food: 5
Service: 5
Shipon Barua
This is a most horrible ihop location. Employee and service are terrible. I was there and asked a glass of water from “ MONICA” . And instead of giving that she was taking order from next two tables. And I asked someone else but she also asked her . Then I was keep waiting but nope . No one care about it. And finally I asked someone else she brought the water. Was it too difficult to pass the glass of water then taking order from next two tables !??? And was it hard for the table boy to give a glass of water to customers . And MONICA never checked back to me at all. And when I was explaining this to Manager she was asking “ Kepaso” ? She was very rude. This is how they ruined our beginning of the day.!!!
Chekelito Orellana
They didn't put no napkins or white toast,2 pancakes 2 eggs and ham they charged a lot of money $16.00,
Atmosphere: 2
Food: 1
Service: 1
Zeba Qazi
We went after midnight Service was great Food was ok
Great birthday breakfast, it was very delicious. IHOP gave me a free meal because it was my birthday and I signed up for their rewards program. I highly recommend IHOP. The food is delicious, economical and the wait staff have a pleasant attitude. Their new Cinnamon Coffee Cake Streusel Pancakes 🥞 are very scrumptious. With one bite and I had to take a moment to simply enjoy the moment of deliciousness. I highly recommend iHop for breakfast 🍳
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sampler
Eric Estrada
KJ was our server for the night. Very attentive, nice guy!
Atmosphere: 5
Food: 5
Service: 5
John Turner
Quick service
Abubakr Shaheen
Appreciation to IHOP The branch team and the manager are very friendly and nice although I hadn’t order anything from the menu. I went there to claim my coupon from Gulf Coast Blood Center after donation. Great job team and thank you for the delicious “free buttermilk short stack“ This was a great opportunity to see how IHOP is committed and contribute to the local community and society.
Terry Whatley
First time in a long time that I've gone into an IHOP and got good service
I am writing to bring to your attention a deeply troubling experience my fiancé and I had with one of your servers, Thomas, which I believe poses a serious risk to your company’s reputation and overall customer trust.
From the moment he approached our table, his demeanor was concerning. After offering him a polite compliment, his response carried a tone of sarcasm that bordered on disrespect. Although he made a few light jokes while taking our order, the service that followed reflected a level of unprofessionalism that no reputable establishment should tolerate.
First, the drinks he served us were barely two-thirds full—far below standard and suggestive of a careless or dismissive approach to his duties. More troubling, however, was the excessive delay in receiving our meal. Without realizing how much time had passed—my fiancé had just finished a 12-hour shift—we eventually looked up to see that 45 minutes had gone by without any food being delivered. During this time, a party of six who arrived and ordered after us received their entire meal well before we did.
This discrepancy in service was not only unacceptable but extremely disheartening.
When we finally asked Thomas about the delay, instead of taking responsibility, apologizing, or offering a solution, he deflected blame, stating, “It’s not just my fault. It’s kind of IHOP in total. Maybe the cooks didn’t prepare it right.” This complete lack of accountability, professionalism, and empathy was astonishing. We have video documentation of the interaction.
No diner should ever have to endure such an experience. We left not only hungry but genuinely appalled. It has taken me several days to calm down enough to express this without the level of frustration we felt in the moment.
Although the store manager eventually resolved the immediate issue, the larger concern remains: an employee like Thomas is a hazard to your business. His behavior reflects a lack of vision, responsibility, courtesy, and standards required to uphold your brand. Employees who cannot take ownership of their actions, who fail to treat customers with respect, and who contribute to service disparities ultimately undermine the integrity of your establishment.
For the sake of your customers and the continued success of your company, it is crucial that this matter be addressed appropriately. Thomas’s conduct demonstrates that he is not suited for this industry, let alone a customer-facing role in your restaurant. Had not been for the assistant manager the very next day from our visit and the store manager, correcting the issue we would’ve never done my overall review mind you does not reflect the incompetence of anyone other than Thomas.! I do want to Thank the manager who was kind, polite, professional, compassionate , and caring enough to resolve our issue with the level of concern that demonstrates why she’s in a position of leadership and Thomas will never be!
Atmosphere: 5
Food: 1
Service: 1
Ordered Turkey bacon but they brought me pork bacon instead.
When I asked for replacement they used that same plate. The flavor of pork was all over it 😤 .
This was a replacement of the sausage links and guess what… they charged me extra for the food I had to waste….. bad experience all the way
Food: 1
Yep, this is an IHOP. The place was so packed, which is good for them, it was so noisy we couldn’t even have a conversation across the table. The waiter we had was fantastic and served us the items that we ordered.
Atmosphere: 2
Food: 4
Service: 5
On thanks giving day we had a feast and were looking to for something sweet. the hot chocolate was on point! And the crepes were great!👍
Atmosphere: 5
Food: 5
Service: 5
I ordered the Atlantic Salmon dinner. I recommend that nobody should ever order out of breakfast at IHOP. The Salmon was very bland.
No seasoning at all and I don't use table salt, and there aren't many opinions for sides.
The food for dinner is a huge disappointment. I will not be back.
Atmosphere: 5
Food: 2
Service: 5
Food. Was not hot.
Waiter looks like has cold. Sick
Steak no flavor Not recommended .
Atmosphere: 3
Food: 1
Service: 1
I had great customer service and she always had a smile when she came to our table. My family and I enjoyed our food. We will be returning soon.
Atmosphere: 5
Food: 5
Service: 5
This is a most horrible ihop location. Employee and service are terrible. I was there and asked a glass of water from “ MONICA” . And instead of giving that she was taking order from next two tables. And I asked someone else but she also asked her . Then I was keep waiting but nope . No one care about it. And finally I asked someone else she brought the water. Was it too difficult to pass the glass of water then taking order from next two tables !??? And was it hard for the table boy to give a glass of water to customers . And MONICA never checked back to me at all. And when I was explaining this to Manager she was asking “ Kepaso” ? She was very rude. This is how they ruined our beginning of the day.!!!
They didn't put no napkins or white toast,2 pancakes 2 eggs and ham they charged a lot of money $16.00,
Atmosphere: 2
Food: 1
Service: 1
We went after midnight
Service was great
Food was ok
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
Great birthday breakfast, it was very delicious. IHOP gave me a free meal because it was my birthday and I signed up for their rewards program. I highly recommend IHOP. The food is delicious, economical and the wait staff have a pleasant attitude. Their new Cinnamon Coffee Cake Streusel Pancakes 🥞 are very scrumptious. With one bite and I had to take a moment to simply enjoy the moment of deliciousness. I highly recommend iHop for breakfast 🍳
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sampler
KJ was our server for the night. Very attentive, nice guy!
Atmosphere: 5
Food: 5
Service: 5
Quick service
Appreciation to IHOP
The branch team and the manager are very friendly and nice although I hadn’t order anything from the menu. I went there to claim my coupon from Gulf Coast Blood Center after donation. Great job team and thank you for the delicious “free buttermilk short stack“ This was a great opportunity to see how IHOP is committed and contribute to the local community and society.
First time in a long time that I've gone into an IHOP and got good service
Atmosphere: 5
Food: 5
Service: 5
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