Jack in the Box

11630 Hempstead Hwy, Houston
(832) 930-6013

Recent Reviews

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denise

I arrived at this location on October 29 at 1:25 a.m. and was the only car in the drive-thru. I know they were open since it’s a 24-hour location and there were two vehicles parked outside. I waited for about five minutes with no response, repeatedly saying hello, but no one answered. I eventually honked, and a woman with a Hispanic accent finally responded through the speaker—only to tell me to leave and that she wouldn’t take my order, without any explanation. I called the location afterward to ask what that was about but couldn’t reach anyone—she kept hanging up on me. I’m not sure what the point is of having staff at the store if they’re not actually doing their job. Extremely unprofessional experience.

Atmosphere: 1

Food: 1

Service: 1

Clint Blackmon

Sorry could have been just a bad day for yall but i will not be going back to this location I literally had to repeat my order and things about it 7 times I'm not exaggerating. Then the hamburger meat had a funky taste.

Atmosphere: 1

Food: 1

Service: 1

Ed Squirt

This is the jack in the box I always go to and I never had an issue with service or the food here. Everytime they've made mistakes, like forgetting an item in my order for example, they quickly fixed it with no issues after bringing it to their attention. All the staff I've encountered have been nice.

Atmosphere: 5

Food: 5

Service: 5

Daniel

Ordered an online order and redeemed a bacon ultimate cheeseburger and got a whole different burger 👎🏽

Atmosphere: 1

Food: 1

Service: 1

Jorge J. Rodriguez

AC was out of service, but no one told us or apologized for the inconvenience ....

Atmosphere: 2

Food: 3

Service: 2

Sam Sliman

Great service and great prople

Dre Johnson

Whoever works overnight at this 24 hour location will not take orders and is collecting a free check all night. Just say online that the store isn’t 24 hours because there too lazy to fix a cup of coffee and had the nerve to even come outside and not say why you not taking orders at a business that says it’s 24hours? If you’re closed why are you even there on the clock?

Atmosphere: 1

Food: 1

Service: 1

Tracy “bucky” Sprague

This location had zero ac and the staff as well as customers are made to suffer so jack in the box can make a few extra bucks. Not happy with the way this worked out for all involved.

Atmosphere: 1

Food: 4

Service: 4

Kevin Thomas

Awesome

Atmosphere: 5

Food: 5

Service: 5

Leydi Jaz Ayala

I’ve been coming to this location for over 15 years. It used to be great — fresh food and friendly service. But lately, everything has gone downhill. I kept stopping by because it’s convenient, but today was the final straw.
The tacos were old and soggy, and the curly fries were nothing but dry, hard crumbs — clearly the bottom of the batch. It was a truly disappointing experience. I’m not sure what happened to this place, but it’s no longer worth the stop.

Atmosphere: 1

Food: 1

Service: 1

Katherine Lainez

The staff is so rude it doesn’t even make sense i was so nice and polite and I was still treated horrible please do better at hiring your staff don’t come here It will ruin your da

James Walker

Jack in the Box offers a wide variety of menu items, from burgers to tacos, all served quickly. The food is tasty and consistent, and the staff is generally friendly. The restaurant is clean and convenient for a quick meal, though sometimes the drive-thru line can get a bit long during peak hours.

Atmosphere: 4

Food: 4

Service: 4

Omar Mejia

They are not serving nothing

Atmosphere: 1

Food: 1

Service: 1

Jermaine “Tyson Mean Capri” Green

Very caring with the otter

Laura Prahl

They actually got my order right.

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