First things first, the food is amazing & ordinarily I have great experiences with small orders. I wanted to bring to your attention an unfortunate experience I recently had at your establishment this morning, specifically regarding the customer service I received.During my visit, I encountered a situation that left me quite disappointed. The older lady at the front seemed to have an attitude when I inquired about ordering a party tray. I overheard her instructing the staff not to rush my order, stating that she had already informed me it would take 25 minutes. Note, I made a specific request for the kolaches not to be heated up to help expedite my order. Upon entering, I noticed that the trays were all full, contradicting the impression of a delay in preparing my order. There were only customers eating inside & were not ordering food inside. Furthermore, I have observed on more than one occasion that this particular Kolache Factory appears to discourage customers from ordering party trays, possibly through a system that leads to uncharging for individual pieces. I believe constructive feedback is crucial for improvement, and I hope my experience can contribute to enhancing the overall customer satisfaction at your Kolache Factory.
Atmosphere: 1
Food: 5
Service: 1
Elkhan Muradaliyev
Top kolaches you can find in Houston!
Atmosphere: 4
Food: 5
Service: 5
Rocio Prieto
The ranchero kolache is very tasty because it has sauce, the others are good but a little dry, they lack sauces, if they have they do not offer them, the place is very suitable for a quick breakfast, the attention is
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Ranchero
Debra Vallez
I bought several kinds of kolaches, and they were great, but the server was not friendly.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Italian Chicken Croissant, Bacon Egg
Lauri B.
This location used to be a Taco Bell years ago. They kept the frame with the old TB brick arches. They have a convenient drive thru service available. The order taker was very pleasant and welcoming. They have the best variety of kolaches that I personally know of, in Houston anyway. Anything from your fruit, traditional egg/sausage to BBQ, pizza, cream cheese and so much more. They pack a lot into these fluffy domes of goodness. I went with the traditional bacon, egg, cheese and also got a sausage, egg and cheese. Both were very good. I could have been full with just one, but I had to have a bite of the other while it was still warm. I saved the rest for a mid morning snack. The sausage has a slight spicy kick, which was good. The bacon was my favorite. There's a smokey flavor that pairs well with the egg and cheese. This location sells Monster brand energy drinks. They even have a zero sugar one. KF will always offer to heat your kolaches. I love that. Small thing, but it's a nice touch. Total for 2 kolaches and one Monster was $10.32.
Vette Stuff
Awful service and no selection of kolaches when you get there. Terrible place to
Atmosphere: 1
Food: 1
Service: 1
Zach L.
Have been here twice. Both times they have not had half of their selection of kolaches. This is the worst kolache factory in Houston. Employees were careless and barely could speak a lick of english. Get it together
The selection is amazing! Simply go have a kolache!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg
Beth Guide
We had an impromptu breakfast. Lots to choose from
Zane Akshar
They run out of kolaches really quick so usually its a limited selection.
Atmosphere: 4
Food: 3
Service: 4
Jake Miller
Love these locations, and unfortunately had a strange experience where I just waited for 5 mins inside and nobody even acknowledged me. It was 10 am. No rush, nobody in drive thru. Maybe understaffed. Heading to the diff location down the street
Aidan Watson
I've been going here off and on for w years now, thus location is always solid.
Just another kolache factory
Atmosphere: 3
Food: 3
Service: 3
always love it!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Italian Chicken, Hot Polish Sausage, Chicken Enchilada
Kolache is always a good place. They are also like to support the local
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg & Cheese, Philly Cheese Steak, Italian Chicken
First things first, the food is amazing & ordinarily I have great experiences with small orders. I wanted to bring to your attention an unfortunate experience I recently had at your establishment this morning, specifically regarding the customer service I received.During my visit, I encountered a situation that left me quite disappointed. The older lady at the front seemed to have an attitude when I inquired about ordering a party tray. I overheard her instructing the staff not to rush my order, stating that she had already informed me it would take 25 minutes. Note, I made a specific request for the kolaches not to be heated up to help expedite my order. Upon entering, I noticed that the trays were all full, contradicting the impression of a delay in preparing my order. There were only customers eating inside & were not ordering food inside. Furthermore, I have observed on more than one occasion that this particular Kolache Factory appears to discourage customers from ordering party trays, possibly through a system that leads to uncharging for individual pieces. I believe constructive feedback is crucial for improvement, and I hope my experience can contribute to enhancing the overall customer satisfaction at your Kolache Factory.
Atmosphere: 1
Food: 5
Service: 1
Top kolaches you can find in Houston!
Atmosphere: 4
Food: 5
Service: 5
The ranchero kolache is very tasty because it has sauce, the others are good but a little dry, they lack sauces, if they have they do not offer them, the place is very suitable for a quick breakfast, the attention is
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Ranchero
I bought several kinds of kolaches, and they were great, but the server was not friendly.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Italian Chicken Croissant, Bacon Egg
This location used to be a Taco Bell years ago. They kept the frame with the old TB brick arches. They have a convenient drive thru service available. The order taker was very pleasant and welcoming. They have the best variety of kolaches that I personally know of, in Houston anyway. Anything from your fruit, traditional egg/sausage to BBQ, pizza, cream cheese and so much more. They pack a lot into these fluffy domes of goodness. I went with the traditional bacon, egg, cheese and also got a sausage, egg and cheese. Both were very good. I could have been full with just one, but I had to have a bite of the other while it was still warm. I saved the rest for a mid morning snack. The sausage has a slight spicy kick, which was good. The bacon was my favorite. There's a smokey flavor that pairs well with the egg and cheese. This location sells Monster brand energy drinks. They even have a zero sugar one. KF will always offer to heat your kolaches. I love that. Small thing, but it's a nice touch. Total for 2 kolaches and one Monster was $10.32.
Awful service and no selection of kolaches when you get there. Terrible place to
Atmosphere: 1
Food: 1
Service: 1
Have been here twice. Both times they have not had half of their selection of kolaches. This is the worst kolache factory in Houston. Employees were careless and barely could speak a lick of english. Get it together
Restaurantji Recommends
The selection is amazing! Simply go have a kolache!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg
We had an impromptu breakfast. Lots to choose from
They run out of kolaches really quick so usually its a limited selection.
Atmosphere: 4
Food: 3
Service: 4
Love these locations, and unfortunately had a strange experience where I just waited for 5 mins inside and nobody even acknowledged me. It was 10 am. No rush, nobody in drive thru. Maybe understaffed. Heading to the diff location down the street
I've been going here off and on for w years now, thus location is always solid.