This location days closes at 11pm on a Fridays and a Saturday’s, it is Friday and I drove 20 minutes to an open Marbel Slab. When we arrived they were cleaning up and ignored us when we said their online and sign on their door says they are open u til 11pm. They literally just ignored us. Like the glass is see-through.. WE SEE YOU SEE US. So rude and quite frankly annoying. Bad business, bad customer service and just inconsiderate.
cristian medina
I can’t say enough wonderful things about Blanca! Not only was she incredibly helpful and insightful when guiding us through the ice cream flavors, but she managed to perfectly match my mood with the ideal flavor. Her suggestions were spot on, creating a harmonious experience for both my girlfriend and me. In fact, the magic of that evening—thanks to Blanca’s impeccable ice cream matchmaking—led to a truly unforgettable moment in our lives, the conception of our first child! If you’re looking for more than just dessert but an experience that could change your life, look no further. Blanca’s got you covered!
Kevin Hee
Just different and great ice cream with your own imagination on how u wanna create it
Hugo Santiago Garcia
Lots of snow variety
Atmosphere: 5
Food: 5
Service: 5
HADAS ASHER BACHAR
Too expensive for ice cream in my opinion
Atmosphere: 5
Food: 5
Service: 5
aiechel abrahan
Bad customer service, crews are not handling standard protocol like wearing gloves while working on the cookie dough, even making/ preparing ice cream, not wearing mask. It’s really awful. This place should closed and crews should be fired for not following standard handling of food.
Atmosphere: 1
Food: 1
Service: 1
Bob joe A
Don’t come here ! Store says it opens at 11:30, went in and the guy working said he’s not open even tho it was 11:33am and with open sign on and the door unlocked ? Okay ? So are you not open or not ready ? When telling him the time and the sign he just says “yea” okay so he likes to be wrong and tell lies ? Worst place to come and customer service ,
Atmosphere: 1
Food: 1
Service: 1
John Ellis
I've been to this location multiple times and the service is just ughh. I love their ice cream but the staff here just seems like they really don't care. I hope things change because I really do like their ice creams
Atmosphere: 3
Food: 5
Service: 3
Frank Peters
The employees were so Nice! Let me buy a healthy banana.
Waiki104l
This location is horrible and they hide the honest reviews. I've lived in the area for 30 yrs. Used to take my kids here when there was a different owner. Years ago it was nice.However the S. Post Oak location (near W Bellfort) is WONDERFUL! Owned by someone else who values the product and the customer.This is franchised business and this owner (at Holcombe) just doesn't get it. I haven't returned here since the last rude employee experience a couple of years ago.
Up charged me and tricked me on purpose. Also the longest i’ve ever had to wait for a scoop of ice cream and the workers were rude.
Matt M
I’m done giving this place chances. We’ve gone several times because it is close, and every time it has been bad. The employees are super unhelpful, they have messed up our orders multiple times, and this last time they gave hot fudge that literally tasted like toxic waste and had a terrible texture. Never going back!
Atmosphere: 1
Food: 1
Service: 1
C J
I’m a Marble Slab fan, haven’t had in years though. In Houston for extended visit in Med Center/Upper Kirby area. Went here after a nice dinner with friends. Probably wouldn’t visit this location again. No one behind the counter understood English completely. Very difficult to communicate what you want when English is not spoken. One person in our group tried to communicate what scoops he wanted on banana split and didn’t end up with what he requested. If I hadn’t been paying attention, I would have ended up with dried malted powder blended with my scoop instead of malted milk balls, which they didn’t have and didn’t know what I was talking about. Enjoyed ice cream, but not the service for the cost!
Atmosphere: 4
Food: 4
Service: 1
Cesar Cruz
Read the comments before coming here. The dude with round glasses is plain rude. We asked for a warmed brownie with ice cream on top. He didn’t listen and went ahead and mixed it in with the ice-cream. We are nice so we understand when misunderstandings happen and we didn’t say anything about that. Then, when he put the ice-cream in the cup, we tell him to top it off with nuts. And he said “why didn’t you ask for that before?” With a nasty attitude. DUDE. It’s a TOPPING, it goes at the end; ice cream places always ask “would you like to add a topping?” Near the end of the service.The other 2 guys were ok, but the scrawny guy with the round glasses is plain rude and has his air-pods on while working.
Atmosphere: 1
Food: 3
Service: 1
ARSH EFFENDI
Some Happening to flavors here, they r falling apart.
This location days closes at 11pm on a Fridays and a Saturday’s, it is Friday and I drove 20 minutes to an open Marbel Slab. When we arrived they were cleaning up and ignored us when we said their online and sign on their door says they are open u til 11pm. They literally just ignored us. Like the glass is see-through.. WE SEE YOU SEE US. So rude and quite frankly annoying. Bad business, bad customer service and just inconsiderate.
I can’t say enough wonderful things about Blanca! Not only was she incredibly helpful and insightful when guiding us through the ice cream flavors, but she managed to perfectly match my mood with the ideal flavor. Her suggestions were spot on, creating a harmonious experience for both my girlfriend and me. In fact, the magic of that evening—thanks to Blanca’s impeccable ice cream matchmaking—led to a truly unforgettable moment in our lives, the conception of our first child! If you’re looking for more than just dessert but an experience that could change your life, look no further. Blanca’s got you covered!
Just different and great ice cream with your own imagination on how u wanna create it
Lots of snow variety
Atmosphere: 5
Food: 5
Service: 5
Too expensive for ice cream in my opinion
Atmosphere: 5
Food: 5
Service: 5
Bad customer service, crews are not handling standard protocol like wearing gloves while working on the cookie dough, even making/ preparing ice cream, not wearing mask. It’s really awful. This place should closed and crews should be fired for not following standard handling of food.
Atmosphere: 1
Food: 1
Service: 1
Don’t come here ! Store says it opens at 11:30, went in and the guy working said he’s not open even tho it was 11:33am and with open sign on and the door unlocked ? Okay ? So are you not open or not ready ? When telling him the time and the sign he just says “yea” okay so he likes to be wrong and tell lies ? Worst place to come and customer service ,
Atmosphere: 1
Food: 1
Service: 1
I've been to this location multiple times and the service is just ughh. I love their ice cream but the staff here just seems like they really don't care. I hope things change because I really do like their ice creams
Atmosphere: 3
Food: 5
Service: 3
The employees were so Nice! Let me buy a healthy banana.
This location is horrible and they hide the honest reviews. I've lived in the area for 30 yrs. Used to take my kids here when there was a different owner. Years ago it was nice.However the S. Post Oak location (near W Bellfort) is WONDERFUL! Owned by someone else who values the product and the customer.This is franchised business and this owner (at Holcombe) just doesn't get it. I haven't returned here since the last rude employee experience a couple of years ago.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Up charged me and tricked me on purpose. Also the longest i’ve ever had to wait for a scoop of ice cream and the workers were rude.
I’m done giving this place chances. We’ve gone several times because it is close, and every time it has been bad. The employees are super unhelpful, they have messed up our orders multiple times, and this last time they gave hot fudge that literally tasted like toxic waste and had a terrible texture. Never going back!
Atmosphere: 1
Food: 1
Service: 1
I’m a Marble Slab fan, haven’t had in years though. In Houston for extended visit in Med Center/Upper Kirby area. Went here after a nice dinner with friends. Probably wouldn’t visit this location again. No one behind the counter understood English completely. Very difficult to communicate what you want when English is not spoken. One person in our group tried to communicate what scoops he wanted on banana split and didn’t end up with what he requested. If I hadn’t been paying attention, I would have ended up with dried malted powder blended with my scoop instead of malted milk balls, which they didn’t have and didn’t know what I was talking about. Enjoyed ice cream, but not the service for the cost!
Atmosphere: 4
Food: 4
Service: 1
Read the comments before coming here. The dude with round glasses is plain rude. We asked for a warmed brownie with ice cream on top. He didn’t listen and went ahead and mixed it in with the ice-cream. We are nice so we understand when misunderstandings happen and we didn’t say anything about that. Then, when he put the ice-cream in the cup, we tell him to top it off with nuts. And he said “why didn’t you ask for that before?” With a nasty attitude. DUDE. It’s a TOPPING, it goes at the end; ice cream places always ask “would you like to add a topping?” Near the end of the service.The other 2 guys were ok, but the scrawny guy with the round glasses is plain rude and has his air-pods on while working.
Atmosphere: 1
Food: 3
Service: 1
Some Happening to flavors here, they r falling apart.
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