Absolute garbage service, items not delivered after 2 hours of waiting, customer service line dead ends into nothing, zero way to get money back.
What an absolute joke of a company.
Atmosphere: 1
Food: 1
Service: 1
Monica Soria
Waited for more than 40 minutes for my order and yet nothing, I had to leave.
Atmosphere: 1
Food: 1
Service: 1
Ed Hilla
In 20 minutes not once did the lady come up and asked me what I wanted
John Strunc
I’d love to rate the food, but after 2 hours, and their order tracking saying my food was here, I have still received nothing. At least the photos of the supposed food look good.
Service: 1
Kurtis Metz
Sat down at a table at Houston Airport at 6pm and saw you could order food to the table quickly with a qr code. Scanned and ordered a chips and Heineken from Olea Panini bar. The system took my order, I walk over 20min later to find the restaurant completely closed with no one working...
Atmosphere: 1
Food: 1
Service: 1
Manasseh Mark
Totally unacceptable. I ordered some drinks here during a layover. It appears that the workers are working through different spots within the airport. I waited two hours for my first round of drinks and still have not received the rest of stuff that I ordered.
Atmosphere: 2
Food: 2
Service: 1
m gr
Very bad service. Order through a QR code, does not work. The cook is waiting, sitting, doing nothing. Does not want to help you
Julian Bateman
DO NOT order food from them. I was the only one there and ordered a small sandwich - no special order. It never came. I waited an hour and a half... finally, I asked for a refund. Which I then heard nothing about - no confirm via email or text like for my order. So, probably wont get that and will have to report as fraud...
Just DONT DO IT to yourself. Even if its more expensive (and it's not) just go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Noel Navarro
Had a long layover in Houston and construction was going on towards terminal C. Decided to have breakfast. I was the only one there, but didn’t realize it would take an hour to get my food another hour to get my receipt. Glad I wasn’t in a rush, otherwise it would have been a different story. Don’t recommend to travelers with little time. But if your layover is at least over 2 hours, you’re cutting it close. Overall, I don’t recommend this place or any of the OTG restaurants. Go elsewhere and save yourself some time or avoid eating around terminal C14 area.
Atmosphere: 4
Food: 3
Service: 1
Inci Caballero
There was no one helping the customer, the “bartender” was chatting with friends and not doing her job. I had to wait more than 20 minutes for a mimosa. The cook was the only nice person there. So overpriced for that terrible service.
Welp. I wasn't going to write a bad review because of the service because I firmly believe people have their days.
I also over heard what seemed to be the person who helped me's first day. And I don't believe in crucified someone for mistakes that are not their fault.
So I submitted a comment card/ survey form about the service and my food taking over 40 minutes but did not post publicly.
But then. I got food poisioning.
After over 40 minutes of waiting I asked the server if they knew how much longer my food was going to take. After some fumbling and maybe 5 minutes I recieved a lukewarm omelet with a sad excuse for home fries. The "brisket" had a strange taste that I mistakenly attributed as gamey, and thought perhaps they use grass fed beef.
Why? Well, no one trained the new person properly and they didn't know they were supposed to go pick up my food from the central kitchen. Mine and 2 other meals had apparently just been chilling in the window.
Now I can usually, let that slide but I got horrific food poisoning. It was coming out of both ends.
I'm in the food service industry and have a few Certifications. I understand food poisoning, true food poisoning does not occur immediately. I was violently ill about a day and a half after my meal here at Olio.
I had a fever, chills, vomiting up even the tiniest sip of water. Spent the first 2.5 days of my vacation in bed, sweating, praying my guts would stop twisting themselves into knots and that I could make it to the bathroom.
Do you know how absurd it is to get food poisoning on vacation and it's NOT from the developing nation's street food?
Anyways, I updated my comment form to OLIO and no one responded about any sort of food investigation to prevent further harm so I am placing this on google for all to see. :)
Atmosphere: 1
Food: 1
Service: 1
Mike Airhart
Order Equipment non-functioning.
Darren Low
Took 45 mins and asking the server for someone to reply that they did not have the coffee that I ordered and to get a slice of pecan pie. Absolutely terrible service. Had to takeaway my order so I didn't miss my flight.
Service: 1
Wade Noye
If I could give this place less than 1 * I totally would. These punks make a table service internet QR code, I ordered from it and they charged my credit card and never delivered. Went looking found no one at the servings area. No one there. Went to the CIBO express across the hall and bought a snack through the self checkout as no one was there either. Checked credit card and they were the same company. A punk dude turned up there finally and I approached him and asked him. He said he didn't know nothing. I showed the charges on the card and that both places are the same company. He still was not good for anything. This place is broken they commit fraud by charging cards and not delivering. I will dispute this charge when I lane. At least Jesse James used a mask and gun. This place is not worth feeding. DO NOT GO HERE gate C15 either CIBO or Italian Panini Kitchen.
Atmosphere: 1
Food: 1
Service: 1
Katelyn Haruko Schmisseur
I had one of the best grilled cheeses here that I’ve ever had before, and my server was such a sweetheart! Service was speedy also and portion size was large. I definitely can see why there are lower reviews though, and it has nothing to do with the food or service but everything to do with the confusing ordering process. I’m 23 and am very comfortable with online ordering, contactless service, and QR codes but I don’t think the older generations can say the same. I definitely see why other people may be confused and frustrated with how this restaurant works and I empathize with the employees because it is likely confusing on their end too
Absolute garbage service, items not delivered after 2 hours of waiting, customer service line dead ends into nothing, zero way to get money back.
What an absolute joke of a company.
Atmosphere: 1
Food: 1
Service: 1
Waited for more than 40 minutes for my order and yet nothing, I had to leave.
Atmosphere: 1
Food: 1
Service: 1
In 20 minutes not once did the lady come up and asked me what I wanted
I’d love to rate the food, but after 2 hours, and their order tracking saying my food was here, I have still received nothing. At least the photos of the supposed food look good.
Service: 1
Sat down at a table at Houston Airport at 6pm and saw you could order food to the table quickly with a qr code. Scanned and ordered a chips and Heineken from Olea Panini bar. The system took my order, I walk over 20min later to find the restaurant completely closed with no one working...
Atmosphere: 1
Food: 1
Service: 1
Totally unacceptable. I ordered some drinks here during a layover. It appears that the workers are working through different spots within the airport. I waited two hours for my first round of drinks and still have not received the rest of stuff that I ordered.
Atmosphere: 2
Food: 2
Service: 1
Very bad service. Order through a QR code, does not work. The cook is waiting, sitting, doing nothing. Does not want to help you
DO NOT order food from them. I was the only one there and ordered a small sandwich - no special order. It never came. I waited an hour and a half... finally, I asked for a refund. Which I then heard nothing about - no confirm via email or text like for my order. So, probably wont get that and will have to report as fraud...
Just DONT DO IT to yourself. Even if its more expensive (and it's not) just go somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Had a long layover in Houston and construction was going on towards terminal C. Decided to have breakfast. I was the only one there, but didn’t realize it would take an hour to get my food another hour to get my receipt. Glad I wasn’t in a rush, otherwise it would have been a different story. Don’t recommend to travelers with little time. But if your layover is at least over 2 hours, you’re cutting it close. Overall, I don’t recommend this place or any of the OTG restaurants. Go elsewhere and save yourself some time or avoid eating around terminal C14 area.
Atmosphere: 4
Food: 3
Service: 1
There was no one helping the customer, the “bartender” was chatting with friends and not doing her job. I had to wait more than 20 minutes for a mimosa. The cook was the only nice person there. So overpriced for that terrible service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Welp. I wasn't going to write a bad review because of the service because I firmly believe people have their days.
I also over heard what seemed to be the person who helped me's first day. And I don't believe in crucified someone for mistakes that are not their fault.
So I submitted a comment card/ survey form about the service and my food taking over 40 minutes but did not post publicly.
But then. I got food poisioning.
After over 40 minutes of waiting I asked the server if they knew how much longer my food was going to take. After some fumbling and maybe 5 minutes I recieved a lukewarm omelet with a sad excuse for home fries. The "brisket" had a strange taste that I mistakenly attributed as gamey, and thought perhaps they use grass fed beef.
Why? Well, no one trained the new person properly and they didn't know they were supposed to go pick up my food from the central kitchen. Mine and 2 other meals had apparently just been chilling in the window.
Now I can usually, let that slide but I got horrific food poisoning. It was coming out of both ends.
I'm in the food service industry and have a few Certifications. I understand food poisoning, true food poisoning does not occur immediately. I was violently ill about a day and a half after my meal here at Olio.
I had a fever, chills, vomiting up even the tiniest sip of water. Spent the first 2.5 days of my vacation in bed, sweating, praying my guts would stop twisting themselves into knots and that I could make it to the bathroom.
Do you know how absurd it is to get food poisoning on vacation and it's NOT from the developing nation's street food?
Anyways, I updated my comment form to OLIO and no one responded about any sort of food investigation to prevent further harm so I am placing this on google for all to see. :)
Atmosphere: 1
Food: 1
Service: 1
Order Equipment non-functioning.
Took 45 mins and asking the server for someone to reply that they did not have the coffee that I ordered and to get a slice of pecan pie. Absolutely terrible service. Had to takeaway my order so I didn't miss my flight.
Service: 1
If I could give this place less than 1 * I totally would. These punks make a table service internet QR code, I ordered from it and they charged my credit card and never delivered. Went looking found no one at the servings area. No one there. Went to the CIBO express across the hall and bought a snack through the self checkout as no one was there either. Checked credit card and they were the same company. A punk dude turned up there finally and I approached him and asked him. He said he didn't know nothing. I showed the charges on the card and that both places are the same company. He still was not good for anything. This place is broken they commit fraud by charging cards and not delivering. I will dispute this charge when I lane. At least Jesse James used a mask and gun. This place is not worth feeding. DO NOT GO HERE gate C15 either CIBO or Italian Panini Kitchen.
Atmosphere: 1
Food: 1
Service: 1
I had one of the best grilled cheeses here that I’ve ever had before, and my server was such a sweetheart! Service was speedy also and portion size was large.
I definitely can see why there are lower reviews though, and it has nothing to do with the food or service but everything to do with the confusing ordering process. I’m 23 and am very comfortable with online ordering, contactless service, and QR codes but I don’t think the older generations can say the same. I definitely see why other people may be confused and frustrated with how this restaurant works and I empathize with the employees because it is likely confusing on their end too
Atmosphere: 5
Food: 5
Service: 5
Loading...