I have been to this location more than a few times. Every time I go in, no one greets me with a hello, be right with you. They just stare and keep working. 3 of the 4 visits they were out of the shrimp walnut bowls and I was asked if I wanted something else or if I wanted to wait 5-7 minutes for the cooks to make more. I opted to wait. It took around 15 minutes for them to get my food. I saw the cook put the bowl on the counter behind the employees working in the front and it sat there for about 5 minutes. I finally walked up to the counter and asked if someone could box up my order and I could go ahead and pay. It was also kind of strange that some type of alarm in the kitchen was going off about every 2 minutes. It got to the point where the employees just let the alarm go off for about 5 minutes before turning it off. It took about 30 - 35 minutes to get my food that time. And it wasn't that great either. Very oily. The 4th and last time, I got the same greeting (no greeting) and they had the food ready this time. But when we tasted the food, it was horrible, like it had been sitting there all day and there was not a good mix of walnuts, shrimp and Lo mein. There were only a few shrimp, one big walnut and not enough veggies in the Lo mein and It was soggy, oily and tasted so bad, we decided to never return to that location. For a $10-15 bowl, the employees should at least have a little better customer service. It doesn't hurt to smile at someone and say welcome , what can I get for you today? Or a simple, Hi, be right with you. And something is happening with the cooks in the kitchen, because this location's food is horrible compared to other locations. I hope this information can be used to help with the issues I experienced. If it happened to me, I am sure it has happened to others.
Poor customer service and low-quality food can be improved by hiring better staff and using fresher ingredients.
Atmosphere: 1
Food: 1
Service: 1
Claudia Morciego Soto
I ordered my food and brought it home, I had never had problems with this Panda but when I arrived and tried it??? the chicken was practically raw and the bowl was half full, meaning they put less than what it has, terrible service.
Nick M
First bad panda I've been to. Food wasn't great, workers rushing, but it was pretty clean.
Atmosphere: 4
Food: 1
Service: 1
Rob Jov
Horrible experience from outside to the inside full of aggressive homeless people, that even confront you to take over the table were you are sitting. Not safe, and defenetly not recommended at all. That's unfortunate for such great chain of restaurants like Pamda Express and for their employees that has to work in such environment.
Atmosphere: 1
William Ceniceros
I got off and went into the restaurant to order my food. I just stood there while they did all the online orders and drive-through. No one acknowledged me, so I just walked away.
Atmosphere: 3
Food: 5
Service: 1
Rhonda Johnson
This the second day in a row they didn't have chicken terrioyki and the customer service is terrible, if you don't know how to be friendly this job isn't for you, people work hard for their money and we want to spend our money with honest caring people not with people who have no respect for
Atmosphere: 1
Food: 1
Service: 1
Sameh Chami
My favorite food they have a lot of options to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef, Fried Rice, Build Your Own Bowl - 2 Half Sides
Melanie Bell
Everything was hot and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut, Orange Chicken, Fried Rice, Build Your Own Plate - 2 Half Sides
My family and I love coming here at least once a week , the food is really
Atmosphere: 5
Food: 5
Service: 5
Ms. Paz
Food is a hit or miss this use to be my favorite location. I don’t like the fact that PandaExpress no longer adds ginger to the right dishes and they don’t taste the sameKid-friendliness: Kid friendly but very small portions
Atmosphere: 1
Food: 2
Service: 1
Alisha Baldit
Found a long hair cook with fried rice it was a panda bowl orange chicken very disappointed &I gag & never ever will I eat at that location again 45&1960.
I have been to this location more than a few times. Every time I go in, no one greets me with a hello, be right with you. They just stare and keep working. 3 of the 4 visits they were out of the shrimp walnut bowls and I was asked if I wanted something else or if I wanted to wait 5-7 minutes for the cooks to make more. I opted to wait. It took around 15 minutes for them to get my food. I saw the cook put the bowl on the counter behind the employees working in the front and it sat there for about 5 minutes. I finally walked up to the counter and asked if someone could box up my order and I could go ahead and pay. It was also kind of strange that some type of alarm in the kitchen was going off about every 2 minutes. It got to the point where the employees just let the alarm go off for about 5 minutes before turning it off. It took about 30 - 35 minutes to get my food that time. And it wasn't that great either. Very oily. The 4th and last time, I got the same greeting (no greeting) and they had the food ready this time. But when we tasted the food, it was horrible, like it had been sitting there all day and there was not a good mix of walnuts, shrimp and Lo mein. There were only a few shrimp, one big walnut and not enough veggies in the Lo mein and It was soggy, oily and tasted so bad, we decided to never return to that location. For a $10-15 bowl, the employees should at least have a little better customer service. It doesn't hurt to smile at someone and say welcome , what can I get for you today? Or a simple, Hi, be right with you. And something is happening with the cooks in the kitchen, because this location's food is horrible compared to other locations. I hope this information can be used to help with the issues I experienced. If it happened to me, I am sure it has happened to others.
Atmosphere: 2
Food: 2
Service: 2
Really great, fresh food and great employees
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fortune Cookie, Orange Chicken, Fried Rice
Poor customer service and low-quality food can be improved by hiring better staff and using fresher ingredients.
Atmosphere: 1
Food: 1
Service: 1
I ordered my food and brought it home, I had never had problems with this Panda but when I arrived and tried it??? the chicken was practically raw and the bowl was half full, meaning they put less than what it has, terrible service.
First bad panda I've been to. Food wasn't great, workers rushing, but it was pretty clean.
Atmosphere: 4
Food: 1
Service: 1
Horrible experience from outside to the inside full of aggressive homeless people, that even confront you to take over the table were you are sitting. Not safe, and defenetly not recommended at all. That's unfortunate for such great chain of restaurants like Pamda Express and for their employees that has to work in such environment.
Atmosphere: 1
I got off and went into the restaurant to order my food. I just stood there while they did all the online orders and drive-through. No one acknowledged me, so I just walked away.
Atmosphere: 3
Food: 5
Service: 1
This the second day in a row they didn't have chicken terrioyki and the customer service is terrible, if you don't know how to be friendly this job isn't for you, people work hard for their money and we want to spend our money with honest caring people not with people who have no respect for
Atmosphere: 1
Food: 1
Service: 1
My favorite food they have a lot of options to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef, Fried Rice, Build Your Own Bowl - 2 Half Sides
Everything was hot and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut, Orange Chicken, Fried Rice, Build Your Own Plate - 2 Half Sides
Restaurantji Recommends
Very clean place nice people 1960 by the hospital and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef, Orange Chicken, Fried Rice
My family and I love coming here at least once a week , the food is really
Atmosphere: 5
Food: 5
Service: 5
Food is a hit or miss this use to be my favorite location. I don’t like the fact that PandaExpress no longer adds ginger to the right dishes and they don’t taste the sameKid-friendliness: Kid friendly but very small portions
Atmosphere: 1
Food: 2
Service: 1
Found a long hair cook with fried rice it was a panda bowl orange chicken very disappointed &I gag & never ever will I eat at that location again 45&1960.
Atmosphere: 5
Food: 1
Service: 5
Nice customer
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Teriyaki Chicken, Beijing Beef with Chow Mein, Beef, Honey Walnut, Orange Chicken, Fried Rice