The most horrible service order placed at 7:24pm no call r text from them had to call them back at 9 pm asking about the order the lady answered the phone very rude unprofessional also asked for her name she hung up the phone twice please do not eat here !!!!!!
Linda Sal
Where do I begin? Our pizzas were very late and made wrong! ! When we called the store to check on the delivery status, the female “manager” said she had no way to track the order, she yelled at me and hung up.could case less about customer service and the fact our children were hungry. Additionally, one guests is lactose Intolerant, so we ordered one without cheese. IT CAME WITH CHEESE! This manager would not give me her name, she worked Sunday, Feb. 25th from 11:30am-2pm. I cannot believe how rude and unprofessional she was. She threatened me with canceling our order, too.Will never use them again.
Lauren Ashley
This is by far the worst location. The “manager” is beyond rude. The delivery driver is cursing me out and literally told me get off the toilet and to have my 10 year old son come and get it she’s going to cancel it when it clearly says on my order to leave at the door. Took over 3 hours because of their attitude and lack of service. There was even another person in the car with the driver and neither could find apt 25 which is right next to the entrance gate? Wow.
Atmosphere: 1
Food: 1
Service: 1
Michelle Goodpasture
Was waiting for my single small pizza for 20 minutes after they said it would be ready. Watched 3 ppl with large orders that came in after me leave before me. When I asked about my order the woman proceeded to yell and cuss me out.
LS Lifestyle
Its not the same
Atmosphere: 2
Food: 3
Service: 3
Irealla Real Life
I got a personal pizza, when I ordered and paid for a medium pizza. I called to correct the order and was spoken to so rudely. And they didn't correct the mistake or provide the correct size pizza I ordered.
Atmosphere: 1
Food: 1
Service: 1
Christopher Katthage
My pizza was raw.
Atmosphere: 1
Food: 2
Service: 3
Semhar Hadgu
Very delicious I love my cheese pizza and not to much salt. Like other places. Since I moved from uk this is the first time I eat very delicious pizza thank
Atmosphere: 5
Food: 5
Service: 5
Barry M.
I used to love Papa John'sNot anymoreThe two pizzas I got were so horrible that we couldn't eat them. Threw them away and ordered from someone elseA waste of money and time
Food: 1
Service: 2
Susan A.
We ordered pizzas from Papa Johns...the last order we ordered two two liter drinks...the order came...they left out one drink...this time we placed an order...requested two bottles of rootbeer...they called back...said they only had diet Pepsi....I called the store directly....they had rootbeer...our order came...again...they left one drink out...I can see it happening one time. But not twice...pizza is not cheap....it cost around fifty or eighty dollars every time we order pizza...we won't be ordering from Papa John's ever again.....the person we placed our order with was rather rude...their recording says how great their customer service is.....no...horrible customer service....they can sit on their pizzas......
I was in a time crunch and I came to pick up my 3 pizzas for a dinner. I get there and the cashier says “oops” “looks like the delivery driver took all your pizzas once again.” Had to wait another 15 minutes for new
Atmosphere: 1
Food: 1
Service: 1
amir tabai
I am very disappointed!!There is a advertising for XLg pizza for $12.When I call the store to order it they refuse to give it to me.They talked about 2 pizza special that I don’t need it.and don’t want to pay $24.This place used to be good.I don’t know what happened lately !!Very very disappointed!!
Atmosphere: 1
Food: 1
Service: 1
Marcus D.
9/12/2023: multiple health violations related to food safety, preparation, and storage; staff do not have valid food handling certifications.
Marcus D.
TLDR: Location has 8 health code violations, as recent as 09/12/2023. Managers and employees lie to their customers. Food is depressingly terrible. UPDATE: Called back as suggested by "James" only to learn from "Aaliyah" that I was lied to. All managers, according to her should be able to issue a refund, or recall the order. Honestly, I don't really know what to believe. I am pretty sure that when I called back who refused to give me the name of the manager, is the same person named "Aaliyah" who called me back representing to be the manager.These are true, however. Below are the health code violations on this store reported on September 2023Houston Ordinance Violation: 20-21.03(a)(02)cUsing shipping containers / milk / produce crates as storage racks / support shelves.Houston Ordinance Violation: 20-21.04(i)No metal stem-type thermometer provided to assure attainment / maintenance of proper internal / holding refrigerated temperature of potentially hazardous food.Houston Ordinance Violation: 20-21.10(a)Equipment / utensils / single service articles impairing odors / color / taste of food / contributing to the contamination of food.Houston Ordinance Violation: 20-21.19(d)Hand-washing sink / soap dispensers / hand-drying devices / related fixtures) not kept clean.Houston Ordinance Violation: 20-21.23(a)Wall / Ceiling not maintained in good repair.Houston Ordinance Violation: 20-21.23(g)Light fixtures attached to walls / ceilings not: easily cleanable / maintained in good repair / kept clean.Houston Ordinance Violation: 20-53(a)Owning / Operating / Causing to be operated a food establishment without the person in charge having in his possession a Food Service Manager's Certification.Houston Ordinance Violation: 20-53(g)The food establishment shall maintain on premises a certificate of completion of the food handler course for each food employee. The requirement to complete a food handler training course shall be effective September 1, 2016.
Vernon B.
Poor service from the general manager and location. I ordered through Uber Eats and ordered additional dipping sauces and changed a sauce. I received the order in a timely manner from Uber, but additional sauces, seasoning packet, and sauce change were not made or received . I attempted to contact the location first using the manager selection...no answer and I was disconnected. I called back and selected the check on an order option...no answer and I was disconnected. I filed an online complaint and the gm called me and blamed it on Uber Eats. That really pissed me off! All the gm needed to do was apologize that my order had not been fulfilled as ordered. Less than $3 was the charge for the extra sauces and seasoning packet. Just apologize and say that you will be more careful in the future. But that wasn't done so I escalated it higher with the corporate office. I will wait to hear from the corporate office.
The most horrible service order placed at 7:24pm no call r text from them had to call them back at 9 pm asking about the order the lady answered the phone very rude unprofessional also asked for her name she hung up the phone twice please do not eat here !!!!!!
Where do I begin? Our pizzas were very late and made wrong! ! When we called the store to check on the delivery status, the female “manager” said she had no way to track the order, she yelled at me and hung up.could case less about customer service and the fact our children were hungry. Additionally, one guests is lactose Intolerant, so we ordered one without cheese. IT CAME WITH CHEESE! This manager would not give me her name, she worked Sunday, Feb. 25th from 11:30am-2pm. I cannot believe how rude and unprofessional she was. She threatened me with canceling our order, too.Will never use them again.
This is by far the worst location. The “manager” is beyond rude. The delivery driver is cursing me out and literally told me get off the toilet and to have my 10 year old son come and get it she’s going to cancel it when it clearly says on my order to leave at the door. Took over 3 hours because of their attitude and lack of service. There was even another person in the car with the driver and neither could find apt 25 which is right next to the entrance gate? Wow.
Atmosphere: 1
Food: 1
Service: 1
Was waiting for my single small pizza for 20 minutes after they said it would be ready. Watched 3 ppl with large orders that came in after me leave before me. When I asked about my order the woman proceeded to yell and cuss me out.
Its not the same
Atmosphere: 2
Food: 3
Service: 3
I got a personal pizza, when I ordered and paid for a medium pizza. I called to correct the order and was spoken to so rudely. And they didn't correct the mistake or provide the correct size pizza I ordered.
Atmosphere: 1
Food: 1
Service: 1
My pizza was raw.
Atmosphere: 1
Food: 2
Service: 3
Very delicious I love my cheese pizza and not to much salt. Like other places. Since I moved from uk this is the first time I eat very delicious pizza thank
Atmosphere: 5
Food: 5
Service: 5
I used to love Papa John'sNot anymoreThe two pizzas I got were so horrible that we couldn't eat them. Threw them away and ordered from someone elseA waste of money and time
Food: 1
Service: 2
We ordered pizzas from Papa Johns...the last order we ordered two two liter drinks...the order came...they left out one drink...this time we placed an order...requested two bottles of rootbeer...they called back...said they only had diet Pepsi....I called the store directly....they had rootbeer...our order came...again...they left one drink out...I can see it happening one time. But not twice...pizza is not cheap....it cost around fifty or eighty dollars every time we order pizza...we won't be ordering from Papa John's ever again.....the person we placed our order with was rather rude...their recording says how great their customer service is.....no...horrible customer service....they can sit on their pizzas......
Restaurantji Recommends
I was in a time crunch and I came to pick up my 3 pizzas for a dinner. I get there and the cashier says “oops” “looks like the delivery driver took all your pizzas once again.” Had to wait another 15 minutes for new
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed!!There is a advertising for XLg pizza for $12.When I call the store to order it they refuse to give it to me.They talked about 2 pizza special that I don’t need it.and don’t want to pay $24.This place used to be good.I don’t know what happened lately !!Very very disappointed!!
Atmosphere: 1
Food: 1
Service: 1
9/12/2023: multiple health violations related to food safety, preparation, and storage; staff do not have valid food handling certifications.
TLDR: Location has 8 health code violations, as recent as 09/12/2023. Managers and employees lie to their customers. Food is depressingly terrible. UPDATE: Called back as suggested by "James" only to learn from "Aaliyah" that I was lied to. All managers, according to her should be able to issue a refund, or recall the order. Honestly, I don't really know what to believe. I am pretty sure that when I called back who refused to give me the name of the manager, is the same person named "Aaliyah" who called me back representing to be the manager.These are true, however. Below are the health code violations on this store reported on September 2023Houston Ordinance Violation: 20-21.03(a)(02)cUsing shipping containers / milk / produce crates as storage racks / support shelves.Houston Ordinance Violation: 20-21.04(i)No metal stem-type thermometer provided to assure attainment / maintenance of proper internal / holding refrigerated temperature of potentially hazardous food.Houston Ordinance Violation: 20-21.10(a)Equipment / utensils / single service articles impairing odors / color / taste of food / contributing to the contamination of food.Houston Ordinance Violation: 20-21.19(d)Hand-washing sink / soap dispensers / hand-drying devices / related fixtures) not kept clean.Houston Ordinance Violation: 20-21.23(a)Wall / Ceiling not maintained in good repair.Houston Ordinance Violation: 20-21.23(g)Light fixtures attached to walls / ceilings not: easily cleanable / maintained in good repair / kept clean.Houston Ordinance Violation: 20-53(a)Owning / Operating / Causing to be operated a food establishment without the person in charge having in his possession a Food Service Manager's Certification.Houston Ordinance Violation: 20-53(g)The food establishment shall maintain on premises a certificate of completion of the food handler course for each food employee. The requirement to complete a food handler training course shall be effective September 1, 2016.
Poor service from the general manager and location. I ordered through Uber Eats and ordered additional dipping sauces and changed a sauce. I received the order in a timely manner from Uber, but additional sauces, seasoning packet, and sauce change were not made or received . I attempted to contact the location first using the manager selection...no answer and I was disconnected. I called back and selected the check on an order option...no answer and I was disconnected. I filed an online complaint and the gm called me and blamed it on Uber Eats. That really pissed me off! All the gm needed to do was apologize that my order had not been fulfilled as ordered. Less than $3 was the charge for the extra sauces and seasoning packet. Just apologize and say that you will be more careful in the future. But that wasn't done so I escalated it higher with the corporate office. I will wait to hear from the corporate office.