This restaurant needs to be shut down!! After waiting in the drive tru line for 15 minutes I finally came to the window and they lost my order. I decided to drive away as I did not have time to wait an hour for 2 pieces of chicken.
Atmosphere: 1
Food: 1
Service: 1
Tania Lara
Excellent service; my food was fresh and well-cooked, and the entire staff was very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Gris Lara
My experience today was very good; the staff was very friendly, and they served me food that was fresh and ready quickly.
Atmosphere: 5
Food: 5
Service: 5
Vianey Tlapaya
Excellent service; the food was fresh and very delicious.
Atmosphere: 5
Food: 5
Service: 5
Lawrence Green-Melendres
I had just got off work it was around 8:30 pm i ordered the family dinner special with large red beans and rice and small mashed potatoes after receiving our food we sat in so we can eat the food fresh and hot well so much for that the food was old and cold . When I went to the counter the short old manger had a attitude like I was at fault the food was old and cold no apology or nothing just a it’s gonna take 15 min to make and was mad the other manger that was on drive thru wanted to help me But she looked like she couldn’t over ride the other manger bad decision and the way she was talking to me worse experience I have ever experienced at Popeyes I guess we only get fresh food and good service when general manger is on duty I spent over 30 dollars for cold old food and a attitude if you want to be treated with respect , dignity and get fresh food go in the morning when the general manger is on duty .
Atmosphere: 4
Food: 1
Service: 1
Renee Lindsey
The best ever!
Atmosphere: 5
Food: 5
Service: 5
Amber Torok
Don’t come here if u don’t wanna get sick!!!!! I got the 6 wing combo and when I bit into the chicken. RED the chicken was raw and had a nasty smell. I was disgusted and very very upset if I get sick I will be coming back and NOT for food!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Eloiza Carvajal
I was very disappointed with my experience. The chicken was bad, the restaurant was very dirty, and the service was horrible. When I brought up my concerns, nothing was done to resolve the issue, which made the experience even more frustrating.
Most of the staff were very rude and unprofessional. The only exception was lady with red hair!!
Overall, this experience did not meet my expectations. I hope management addresses the cleanliness of the restaurant, improves the quality of the food, and provides better customer service.
Atmosphere: 1
Food: 1
Service: 1
Lanelle k
My experience today was more than amazing when manager Lorena at store #12483 was on shift. Her customer service skills were fantastic and it wasn’t only her it was her whole staff working with her tonight. I also went when they were an hour before closing and all my food was still fresh and everything after I drove all the way home. Manager Lorena is an amazing manager and I believe she needs a raise or something because she will definitely be the reason this location stays open she is amazing and when she is there you can ensure your food will be fresh without asking.
Atmosphere: 5
Food: 5
Service: 5
Donald Taylor
Things are changing ordered 3 piece 2 legs and a breast looked Theo came baby chickens instead of grown chickens will not go there again. I don't feel like I received my money's worth for 12 dollars SMH!
NOT ACCEPTABLE. Placed a pickup order and the app said it was ready to be picked up. Pulled up to the speaker and there was no response for a while. We waited for a while until someone finally responded. Once we pulled up, we received only one of our orders and were told to wait for the other order's fries and someone would bring it out for us. So we parked in the front as instructed. Then proceeded to wait for over 30 minutes and still no food. During this wait, I saw so many cars try to pull up to the speaker and wait for a while to order or leave after waiting. Another car was likely told to park in front to wait as well, but they eventually left after 10-15 minutes. After waiting for a while, we decided to go back into the drive thru lane and asked about the order with fries politely. Turns out our order was ready and we had been waiting for no reason. Our food was cold...
Atmosphere: 1
Food: 1
Service: 1
Juan Flores
Closes at 2am, yet I show up at 12:05am and they don’t have anything left, only thighs the lady said.
Yall need to just close at midnight honestly. If you can’t hold the standards until closing, just close.
Chuong Nguyen
Come get one a week. As of 6-30-26. There service have been great. That lady manger is awesome 👌.
Abdiel Palmas
Its was good food and great sercvice
Atmosphere: 5
Food: 5
Service: 5
Tatiana Bernal
Came in 6/23 at 8:44 PM. We waited 45+ minutes also never even got our cups even though we asked multiple times.
While waiting, a large cockroach crawled out. An employee stomped on it and kicked it to the back. That was it. We asked for a refund multiple times and the worked just said the food is almost done.
We refused the food and asked for a refund once again. Staff said they couldn't do it in store and we had to go through the app. The app loops you in circles, customer service just generates a ticket, and the phone number hangs up on you. $30.39 has not been refunded.
I have a documented medical allergy to cockroaches. This is a health code violation, not just a bad experience.
Support ID: f98bc1eb-095f-41c9-aa2c-59c7bd13d269. We want our refund we did not leave with any food. Just brokenhearted and hungry.
This restaurant needs to be shut down!! After waiting in the drive tru line for 15 minutes I finally came to the window and they lost my order. I decided to drive away as I did not have time to wait an hour for 2 pieces of chicken.
Atmosphere: 1
Food: 1
Service: 1
Excellent service; my food was fresh and well-cooked, and the entire staff was very pleasant.
Atmosphere: 5
Food: 5
Service: 5
My experience today was very good; the staff was very friendly, and they served me food that was fresh and ready quickly.
Atmosphere: 5
Food: 5
Service: 5
Excellent service; the food was fresh and very delicious.
Atmosphere: 5
Food: 5
Service: 5
I had just got off work it was around 8:30 pm i ordered the family dinner special with large red beans and rice and small mashed potatoes after receiving our food we sat in so we can eat the food fresh and hot well so much for that the food was old and cold . When I went to the counter the short old manger had a attitude like I was at fault the food was old and cold no apology or nothing just a it’s gonna take 15 min to make and was mad the other manger that was on drive thru wanted to help me
But she looked like she couldn’t over ride the other manger bad decision and the way she was talking to me worse experience I have ever experienced at Popeyes I guess we only get fresh food and good service when general manger is on duty I spent over 30 dollars for cold old food and a attitude if you want to be treated with respect , dignity and get fresh food go in the morning when the general manger is on duty .
Atmosphere: 4
Food: 1
Service: 1
The best ever!
Atmosphere: 5
Food: 5
Service: 5
Don’t come here if u don’t wanna get sick!!!!!
I got the 6 wing combo and when I bit into the chicken. RED the chicken was raw and had a nasty smell. I was disgusted and very very upset if I get sick I will be coming back and NOT for food!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I was very disappointed with my experience. The chicken was bad, the restaurant was very dirty, and the service was horrible. When I brought up my concerns, nothing was done to resolve the issue, which made the experience even more frustrating.
Most of the staff were very rude and unprofessional. The only exception was lady with red hair!!
Overall, this experience did not meet my expectations. I hope management addresses the cleanliness of the restaurant, improves the quality of the food, and provides better customer service.
Atmosphere: 1
Food: 1
Service: 1
My experience today was more than amazing when manager Lorena at store #12483 was on shift. Her customer service skills were fantastic and it wasn’t only her it was her whole staff working with her tonight. I also went when they were an hour before closing and all my food was still fresh and everything after I drove all the way home. Manager Lorena is an amazing manager and I believe she needs a raise or something because she will definitely be the reason this location stays open she is amazing and when she is there you can ensure your food will be fresh without asking.
Atmosphere: 5
Food: 5
Service: 5
Things are changing ordered 3 piece 2 legs and a breast looked Theo came baby chickens instead of grown chickens will not go there again. I don't feel like I received my money's worth for 12 dollars SMH!
Restaurantji Recommends
NOT ACCEPTABLE. Placed a pickup order and the app said it was ready to be picked up. Pulled up to the speaker and there was no response for a while. We waited for a while until someone finally responded. Once we pulled up, we received only one of our orders and were told to wait for the other order's fries and someone would bring it out for us. So we parked in the front as instructed. Then proceeded to wait for over 30 minutes and still no food. During this wait, I saw so many cars try to pull up to the speaker and wait for a while to order or leave after waiting. Another car was likely told to park in front to wait as well, but they eventually left after 10-15 minutes. After waiting for a while, we decided to go back into the drive thru lane and asked about the order with fries politely. Turns out our order was ready and we had been waiting for no reason. Our food was cold...
Atmosphere: 1
Food: 1
Service: 1
Closes at 2am, yet I show up at 12:05am and they don’t have anything left, only thighs the lady said.
Yall need to just close at midnight honestly. If you can’t hold the standards until closing, just close.
Come get one a week. As of 6-30-26. There service have been great. That lady manger is awesome 👌.
Its was good food and great sercvice
Atmosphere: 5
Food: 5
Service: 5
Came in 6/23 at 8:44 PM. We waited 45+ minutes also never even got our cups even though we asked multiple times.
While waiting, a large cockroach crawled out. An employee stomped on it and kicked it to the back. That was it. We asked for a refund multiple times and the worked just said the food is almost done.
We refused the food and asked for a refund once again. Staff said they couldn't do it in store and we had to go through the app. The app loops you in circles, customer service just generates a ticket, and the phone number hangs up on you. $30.39 has not been refunded.
I have a documented medical allergy to cockroaches. This is a health code violation, not just a bad experience.
Support ID: f98bc1eb-095f-41c9-aa2c-59c7bd13d269. We want our refund we did not leave with any food. Just brokenhearted and hungry.
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