Portillo's Katy

1019 Westside Pkwy, Houston
(346) 403-1013

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Recent Reviews

flavors are great for the dogs. my bun fell apart tho and was a bit mushy so that sucked. Onion rings were great, cheese was great. Fries needed a bit more time in the fryer...still bummed my bun fell apart..
Delicious Food. They don't prepare your food for eating in. Everything is like to go, and it's a shame because it is a nice big and roomy restaurant..they watch people closely. I'm not sure why, but besides that; THE FOOD IS AWESOME. The counter calls your number and you pick up your food. One of the cooks behind the counter forgot some items in our order.
But when we asked about it, she brought it out to us in 2 trips.

They don't...
After I got home with our food and opened the bag there was an item missing. Since I drove 22 miles I decided to call them. They said I would get a discount coupon in my email in about 5 to 10 minutes. Never got it. I called back and got put on hold for way too long. They said they would call back. Never did. We will not go back. Bad experience.

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