Always see David every time I stop by after work and he's always positive and making it an enjoyable visit, huge shout out
Atmosphere: 5
Food: 5
Service: 5
Nomi Malone
Presentation is everything the hotdog was cold. It wasn’t warm It wasn’t hot as if they picked it up with their hands and just threw it together. Something was not right with this hot dog, drinks, and tattooed I wish you have gotten a full refund buy at your own risk. We was not offered any ketchup, no mustard, no napkins. Shameful
Atmosphere: 1
Food: 1
Service: 1
Charles Esquivel
Quick and almost always correct and hot. Had a couple mistakes but overall very good fast food service.
Atmosphere: 4
Food: 4
Service: 4
Janet Youker
Stopped in for a shake. Had to use the drive thru as the park and order kiosk was never answered. It was not busy. When we told the employee at the window he laughed yeah it is probably broken.
Atmosphere: 5
Food: 5
Service: 5
wendy salazar
They were closed before there closing time (1am) never come again
Service: 1
Mark-Joseph Leon
It’s currently 11:36 pm. Myself, my friend in their car, and 2 strangers all pulled to the kiosk to order and were told they only do drive thru at night. We go through and get our drinks to sit outside. One white lady pulls up to a kiosk and has her items delivered outside while the rest of us are told to go to the drive thru. I never throw the racist card around but this kinda makes me wonder.
Atmosphere: 1
Food: 3
Service: 1
Shellier Simmons
My slushy was delicious
Atmosphere: 5
Food: 5
Service: 5
Abdullah AlHarami
I went to buy milkshakes today. The staff does not know English very well and used bad tone while speaking. When the manager noticed the argue, she intervene. I told her to hire nice people and train them properly before letting them interact with customers.
Atmosphere: 1
Food: 2
Service: 1
Abdulla
Terrible people ... not interested to work at all and use rude tone while talking and don't understand English!!!
Atmosphere: 1
Food: 2
Service: 1
Erica Cruise
Food was made correctly and delicious! Not allot of sonics are good much anymore but this was a good location
Great place to sit back and relax with a nice slush or shake.
Takiya Jarnagin
I like sonic however this location literally ruins it for me everytime . I’m not sure who makes the pickle fries but they’re never crispy like the other locations lol. That’s not why this location gets a low rating from me though! It’s the service . . And it’s almost always the night shift that’s on the more rude side.
Atmosphere: 2
Food: 3
Service: 1
Jess Ramon
Awful to say the least. Thank you for not taking my order.
Atmosphere: 1
Food: 1
Service: 1
Donald Thomas
Review of Sonic – 8504 Main Street, Houston, TX 77025 Date/Time of Visit: August 17, 2025 – around 3:00 p.m.
I intentionally waited several days before writing this review to ensure I wasn’t just reacting emotionally in the moment, but instead fully evaluating the totality of my visit. Unfortunately, even with that reflection, I still feel strongly that my experience at this Sonic was one where I was profoundly devalued as a customer, all over a $7 charge.
For the past two months, I’ve been ordering the same drink every Sunday without issue: a large watermelon cream slush. Since the watermelon slush isn’t in the app, I place an order for a large watermelon freeze with two sweet cream add-ons, and when I arrive, I clarify at the speaker that it’s intended to be a watermelon cream slush. Both this location and the Stafford location have consistently honored this, and it has always qualified for Happy Hour pricing.
This visit, however, was entirely different. After pre-ordering, a female manager in a black shirt approached and told me I would need to pay an additional $7 because I had “two drinks” and did not qualify for Happy Hour. I asked for clarification, explaining that this exact order had been processed at this very same location multiple times before. Instead of a conversation, I was repeatedly told I was “incorrect” despite the fact that the gentleman working right behind her at the window had fulfilled this same order for me over the past several weeks.
In that moment, I wasn’t just inconvenienced. I felt belittled, dismissed, and, quite frankly, called a liar. All for $7. To avoid confrontation and holding up the line, I reluctantly handed over my card and paid the extra $7.08 on top of an already $56 order. Her only “solution” was to ask if I wanted a refund but to me, good customer service is not simply offering to give money back. It’s about valuing the customer, listening, and finding a way to make things right. That never happened here.
The final frustration came when I looked at the receipt and saw I was charged for four sweet cream add-ons instead of two. When I questioned it, I was told that’s just how she had to ring it up to “make it correct.” At that point, it felt less like resolution and more like being forced into a corner with no regard for how it made me feel as a customer.
This isn’t the first time I’ve raised concerns with Sonic either. In the past, I’ve requested phone calls and received them from local restaurant managers but unfortunately, nothing meaningful was ever done with the feedback. In fact, I’ve sometimes noticed worse treatment on future visits after voicing concerns, which only adds to the disappointment.
To be clear, this experience will not discourage me from visiting Sonic. Sonic has always been a good pastime and something I enjoy. But it is noted, and expected at this point, that action or lack of action from management may continue. Even so, I think it’s important that these concerns are voiced and documented.
I’ve always viewed Sonic as a place that appreciates its regulars. But this experience made me feel like I didn’t matter, that my loyalty, consistency, and prior history with this order counted for nothing. To be made to feel devalued, dismissed, and accused of being dishonest over a $7 discrepancy is not just disappointing, it’s disheartening.
Atmosphere: 1
Food: 5
Service: 1
Fernando Alonzo Moreno
No longer going to this sonics my third time going here for a shake and like McDonald's have an excuse for not having a cheese cake shake rather go to dq and also no longer have banana splits im so done with this place
Always see David every time I stop by after work and he's always positive and making it an enjoyable visit, huge shout out
Atmosphere: 5
Food: 5
Service: 5
Presentation is everything the hotdog was cold. It wasn’t warm It wasn’t hot as if they picked it up with their hands and just threw it together. Something was not right with this hot dog, drinks, and tattooed I wish you have gotten a full refund buy at your own risk. We was not offered any ketchup, no mustard, no napkins. Shameful
Atmosphere: 1
Food: 1
Service: 1
Quick and almost always correct and hot. Had a couple mistakes but overall very good fast food service.
Atmosphere: 4
Food: 4
Service: 4
Stopped in for a shake. Had to use the drive thru as the park and order kiosk was never answered. It was not busy. When we told the employee at the window he laughed yeah it is probably broken.
Atmosphere: 5
Food: 5
Service: 5
They were closed before there closing time (1am) never come again
Service: 1
It’s currently 11:36 pm. Myself, my friend in their car, and 2 strangers all pulled to the kiosk to order and were told they only do drive thru at night. We go through and get our drinks to sit outside. One white lady pulls up to a kiosk and has her items delivered outside while the rest of us are told to go to the drive thru. I never throw the racist card around but this kinda makes me wonder.
Atmosphere: 1
Food: 3
Service: 1
My slushy was delicious
Atmosphere: 5
Food: 5
Service: 5
I went to buy milkshakes today. The staff does not know English very well and used bad tone while speaking. When the manager noticed the argue, she intervene. I told her to hire nice people and train them properly before letting them interact with customers.
Atmosphere: 1
Food: 2
Service: 1
Terrible people ... not interested to work at all and use rude tone while talking and don't understand English!!!
Atmosphere: 1
Food: 2
Service: 1
Food was made correctly and delicious! Not allot of sonics are good much anymore but this was a good location
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Great place to sit back and relax with a nice slush or shake.
I like sonic however this location literally ruins it for me everytime . I’m not sure who makes the pickle fries but they’re never crispy like the other locations lol. That’s not why this location gets a low rating from me though! It’s the service . . And it’s almost always the night shift that’s on the more rude side.
Atmosphere: 2
Food: 3
Service: 1
Awful to say the least. Thank you for not taking my order.
Atmosphere: 1
Food: 1
Service: 1
Review of Sonic – 8504 Main Street, Houston, TX 77025
Date/Time of Visit: August 17, 2025 – around 3:00 p.m.
I intentionally waited several days before writing this review to ensure I wasn’t just reacting emotionally in the moment, but instead fully evaluating the totality of my visit. Unfortunately, even with that reflection, I still feel strongly that my experience at this Sonic was one where I was profoundly devalued as a customer, all over a $7 charge.
For the past two months, I’ve been ordering the same drink every Sunday without issue: a large watermelon cream slush. Since the watermelon slush isn’t in the app, I place an order for a large watermelon freeze with two sweet cream add-ons, and when I arrive, I clarify at the speaker that it’s intended to be a watermelon cream slush. Both this location and the Stafford location have consistently honored this, and it has always qualified for Happy Hour pricing.
This visit, however, was entirely different. After pre-ordering, a female manager in a black shirt approached and told me I would need to pay an additional $7 because I had “two drinks” and did not qualify for Happy Hour. I asked for clarification, explaining that this exact order had been processed at this very same location multiple times before. Instead of a conversation, I was repeatedly told I was “incorrect” despite the fact that the gentleman working right behind her at the window had fulfilled this same order for me over the past several weeks.
In that moment, I wasn’t just inconvenienced. I felt belittled, dismissed, and, quite frankly, called a liar. All for $7. To avoid confrontation and holding up the line, I reluctantly handed over my card and paid the extra $7.08 on top of an already $56 order. Her only “solution” was to ask if I wanted a refund but to me, good customer service is not simply offering to give money back. It’s about valuing the customer, listening, and finding a way to make things right. That never happened here.
The final frustration came when I looked at the receipt and saw I was charged for four sweet cream add-ons instead of two. When I questioned it, I was told that’s just how she had to ring it up to “make it correct.” At that point, it felt less like resolution and more like being forced into a corner with no regard for how it made me feel as a customer.
This isn’t the first time I’ve raised concerns with Sonic either. In the past, I’ve requested phone calls and received them from local restaurant managers but unfortunately, nothing meaningful was ever done with the feedback. In fact, I’ve sometimes noticed worse treatment on future visits after voicing concerns, which only adds to the disappointment.
To be clear, this experience will not discourage me from visiting Sonic. Sonic has always been a good pastime and something I enjoy. But it is noted, and expected at this point, that action or lack of action from management may continue. Even so, I think it’s important that these concerns are voiced and documented.
I’ve always viewed Sonic as a place that appreciates its regulars. But this experience made me feel like I didn’t matter, that my loyalty, consistency, and prior history with this order counted for nothing. To be made to feel devalued, dismissed, and accused of being dishonest over a $7 discrepancy is not just disappointing, it’s disheartening.
Atmosphere: 1
Food: 5
Service: 1
No longer going to this sonics my third time going here for a shake and like McDonald's have an excuse for not having a cheese cake shake rather go to dq and also no longer have banana splits im so done with this place
Atmosphere: 1
Food: 1
Service: 1
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