Quality employees, who don't mind being there at 4:00 am.
Atmosphere: 4
Food: 4
Service: 5
Megha Joshi
Terrible experience at this Starbucks. We ordered White Chocolate Mocha and they prepared sweet milk with sugar. The barista with a curly hair had no sense to greet customer and talked in a weird way. They don't pay attention to what customer wants and prepares as per their understanding. Highly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Shelly Glasscock
Worst Starbucks ever! They messed up the first order in line. Then mine. And 17 minutes for ham and swiss. Awful!!!
Service: 1
Huy Tran
Staff too slow, walked over to Peets.
Atmosphere: 1
Food: 1
Service: 1
trina holden
Why does Starbucks management/corporate not see reason to fix the ongoing problem with this location? I am at this airport weekly. I don’t usually go to this Starbucks because all Hobby frequent fliers know it’s more than likely going to take forever. As someone who has patronized Starbucks in my hometown as well as all over the country for years, my experience is almost always good..sometimes great..certainly consistent. The hobby airport location near gate 45 is CONSISTENTLY HORRENDOUS. It’s almost laughable. As I said, I don’t stop in often, but I pass by it all the time. There always seems to be plenty of employees. I had a lot of time today and I was craving a holiday drink, so I went in. There are 8-9 visible employees including an on duty sup/ mgr, there is NO reason that there should be extra long pauses where no orders (food nor beverages) are being taken. The line just grows as 2 people slowly make drinks and 4-5 other people are talking, laughing, and doing something other than engaging with the customers who’ve joined the line and are just watching and waiting witnessing the same thing that I’ve described. No one said to them “sorry for the wait/we’ll be with with you as soon possible” SOMETHING. I was second in line. The one gentleman who actually was professional and doing something to move the line forward said he’d be with me in a sec. He prepped food from the order in front of me but it took him a while. I started to watch the time. It was 6 minutes before he took my order. That’s a long time when again, there are 8 or more visible employees (including a lead) who are chatting, laughing and appear to be doing a bunch of nothing (slowly at that). The way they operate is inefficient, too slow, careless, and the opposite of what is needed in a fast paced busy environment that’s run on a strict schedule like the airport. Why doesn’t upper management or corporate care? There’s no way they are unaware. Unacceptable.
Alanmichael Luck
Ants on the pickup counter with open food bags. It was a lot, there's no way they didn't know, they were just coexisting with them. Also stupid long wait for a black cold brew.
Atmosphere: 1
Food: 2
Service: 3
PIPER
Duh- it was awesome !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macchiato Caramel
Kimberly Long
Blenders were down, so no Frappe. That defeated the purpose of my visit.
Atmosphere: 5
Food: 3
Service: 5
Kimberly Fry
Blenders were down, so no Frappe. That defeated the purpose of my visit.
Atmosphere: 5
Food: 3
Service: 5
Mario Maldonado
Is not open yet!
Owner answer is the same for years just copy and paste!!! Never said if they do anything about all those low stars from customers' complains or any improvement on each specific situation.
This is honestly the worst Starbucks service I have ever received. Immediately at greeting the barista was rude and abrasive. My drink was rung up wrong, even after repeating the order back multiple times. They then proceeded to make the drink wrong. When asked to remake the drink, they rolled eyes and told me “it all comes from the same machine. Same machine.” Following the event the baristas continued to complain about me to each other. This was awful. I just wanted a cup of coffee at 8 am. There was no reason for anyone to be treated that way.
Atmosphere: 1
Food: 1
Service: 1
William Blades
Terrible service. Guy Lolly gagging and not filling orders! Worst Starbucks service I’ve witnessed. Left without my order!
Atmosphere: 1
Food: 1
Service: 1
Donald Kan
I refuse to spend my hard earned money at a company that promotes and endorse WOKE policy.
J M
The atmosphere and the customer service was very good and welcoming. The cashier Ryan smiled and help me pick my new favorite drink I could not recommend this Starbucks more :)
Atmosphere: 5
Food: 5
Service: 5
Oscar Cantu
I ordered through the app, and I arrived maybe 5 minutes after placing it. The order was already for me to pick up by the time I got there.
Quality employees, who don't mind being there at 4:00 am.
Atmosphere: 4
Food: 4
Service: 5
Terrible experience at this Starbucks. We ordered White Chocolate Mocha and they prepared sweet milk with sugar. The barista with a curly hair had no sense to greet customer and talked in a weird way. They don't pay attention to what customer wants and prepares as per their understanding. Highly disappointing.
Atmosphere: 1
Food: 1
Service: 1
Worst Starbucks ever! They messed up the first order in line. Then mine. And 17 minutes for ham and swiss. Awful!!!
Service: 1
Staff too slow, walked over to Peets.
Atmosphere: 1
Food: 1
Service: 1
Why does Starbucks management/corporate not see reason to fix the ongoing problem with this location? I am at this airport weekly. I don’t usually go to this Starbucks because all Hobby frequent fliers know it’s more than likely going to take forever. As someone who has patronized Starbucks in my hometown as well as all over the country for years, my experience is almost always good..sometimes great..certainly consistent. The hobby airport location near gate 45 is CONSISTENTLY HORRENDOUS. It’s almost laughable. As I said, I don’t stop in often, but I pass by it all the time. There always seems to be plenty of employees. I had a lot of time today and I was craving a holiday drink, so I went in. There are 8-9 visible employees including an on duty sup/ mgr, there is NO reason that there should be extra long pauses where no orders (food nor beverages) are being taken. The line just grows as 2 people slowly make drinks and 4-5 other people are talking, laughing, and doing something other than engaging with the customers who’ve joined the line and are just watching and waiting witnessing the same thing that I’ve described. No one said to them “sorry for the wait/we’ll be with with you as soon possible” SOMETHING. I was second in line. The one gentleman who actually was professional and doing something to move the line forward said he’d be with me in a sec. He prepped food from the order in front of me but it took him a while. I started to watch the time. It was 6 minutes before he took my order. That’s a long time when again, there are 8 or more visible employees (including a lead) who are chatting, laughing and appear to be doing a bunch of nothing (slowly at that). The way they operate is inefficient, too slow, careless, and the opposite of what is needed in a fast paced busy environment that’s run on a strict schedule like the airport. Why doesn’t upper management or corporate care? There’s no way they are unaware. Unacceptable.
Ants on the pickup counter with open food bags. It was a lot, there's no way they didn't know, they were just coexisting with them. Also stupid long wait for a black cold brew.
Atmosphere: 1
Food: 2
Service: 3
Duh- it was awesome !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macchiato Caramel
Blenders were down, so no Frappe. That defeated the purpose of my visit.
Atmosphere: 5
Food: 3
Service: 5
Blenders were down, so no Frappe. That defeated the purpose of my visit.
Atmosphere: 5
Food: 3
Service: 5
Is not open yet!
Owner answer is the same for years just copy and paste!!! Never said if they do anything about all those low stars from customers' complains or any improvement on each specific situation.
Restaurantji Recommends
This is honestly the worst Starbucks service I have ever received. Immediately at greeting the barista was rude and abrasive. My drink was rung up wrong, even after repeating the order back multiple times. They then proceeded to make the drink wrong. When asked to remake the drink, they rolled eyes and told me “it all comes from the same machine. Same machine.”
Following the event the baristas continued to complain about me to each other. This was awful. I just wanted a cup of coffee at 8 am. There was no reason for anyone to be treated that way.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Guy Lolly gagging and not filling orders! Worst Starbucks service I’ve witnessed. Left without my order!
Atmosphere: 1
Food: 1
Service: 1
I refuse to spend my hard earned money at a company that promotes and endorse WOKE policy.
The atmosphere and the customer service was very good and welcoming. The cashier Ryan smiled and help me pick my new favorite drink I could not recommend this Starbucks more :)
Atmosphere: 5
Food: 5
Service: 5
I ordered through the app, and I arrived maybe 5 minutes after placing it. The order was already for me to pick up by the time I got there.
Food: 5
Service: 5
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