My recent Subway experience left me profoundly dissatisfied, chiefly owing to the lamentable state of their ingredients. The bread, the very bedrock of their submarine sandwiches, was indisputably stale. Possessing an off-putting, acrid taste, it clearly betrayed a lack of freshness. To serve bread of such poor quality represents a significant failure in quality control, one that casts a pall over the establishment’s reputation. Beyond this instance of stale bread, the overall situation engendered significant unease regarding hygienic practices. The condition of the bread intimates possible inadequacies in the procedures for storing and handling foodstuffs. I strongly recommend that public health inspectors launch a comprehensive inquiry into this particular franchise to guarantee adherence to established safety mandates and forestall any future recurrences. A restaurant’s dedication to upholding the strictest principles of sanitation ought to be paramount; in this respect, this Subway manifestly failed. Therefore, I earnestly advocate swift intervention on the part of both Subway headquarters and the local public health authorities. Remedial measures should encompass replacing or providing supplementary training to the extant personnel, instituting an exhaustive sanitation audit, and executing a more rigorous supervision of customer relations to ensure steadfast adherence to prescribed standards of brand excellence. Were a rating of zero stars an option, I would unhesitatingly assign it to this establishment. Rectifying these deficiencies is imperative to resuscitating customer confidence and safeguarding the Subway brand’s continued validity.
Atmosphere: 1
Food: 1
Service: 1
Kashmira Khan
The food quality was also deeply concerning. I observed mosquitoes flying around the sandwich station an obvious health code violation and the bread used for my sandwich was clearly stale and unpleasant to eat. These are not minor issues; they raise serious questions about hygiene practices and food safety at this location. This experience reflects a broader failure in staff management, training, and quality control. For the safety and satisfaction of customers, I strongly recommend: • Immediate staff retraining or replacement • A thorough health and hygiene inspection by the appropriate food safety authorities • Regular oversight from regional Subway management to ensure standards are being met
Atmosphere: 1
Food: 1
Service: 1
Kamil Dar
I had a very disappointing experience at this Subway location, and I feel it’s important to share for the sake of future customers. The customer service was extremely poor. The two Spanish ladies working behind the counter were incredibly disrespectful and unprofessional.When I arrived, I immediately noticed mosquitoes flying around the sandwich area — a major hygiene concern. The staff, however, were too busy chatting with each other to acknowledge the issue or attend to customers properly.I ordered a foot-long veggie sandwich and asked politely for extra vegetables, even offering to pay extra. Instead of helping me, they looked at each other, laughed, and mocked me — making the experience uncomfortable and humiliating.When I asked for soda with just a little ice, they refused and insisted that they must fill the cup mostly with ice. I barely got any soda, and when I requested less ice, I was told they couldn’t give me a full cup of soda otherwise. That’s unfair and feels dishonest.To make matters worse, I was charged $8.68 for a veggie sandwich that usually costs about $6. No explanation was given, and again, the staff responded rudely when I questioned it.
Atmosphere: 1
Food: 1
Service: 1
San Nawaz
I’ve had two very disappointing experiences at this Subway location, both involving the same two girls working behind the counter. On my first visit, I politely asked for more than two sauces on my sandwich. Instead of simply honoring my request, the girls laughed and made fun of me, which felt extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with basic courtesy — not to be mocked for a simple preference. Then, just yesterday around 5 PM, I returned to give them another chance, but the experience was equally frustrating. They were out of chocolate cookies, and when I asked if they could make more, they didn’t even bother or seem interested in helping. I also asked for more napkins as I had children with me, but they only gave me three and then refused to give me any more, telling me to “ask someone else.” What was even more disturbing is that I witnessed them behaving the same way toward other customers. Two white ladies next to me asked for extra cheese, and instead of fulfilling the request respectfully, the girls looked at each other and laughed at them as well. This kind of behavior is not only unprofessional but also humiliating for customers. This location seriously lacks customer service training. The staff’s attitude is disrespectful, dismissive, and frankly, damaging to the Subway brand. I sincerely hope management steps in and addresses this ongoing issue.
Atmosphere: 1
Food: 1
Service: 1
JW
I always get good service here, and the bread and cookies are fresher than most locations.
Mom
I always get good service here, and the bread and cookies are fresher than most locations.
Atmosphere: 5
Food: 5
Service: 5
RNF 0420
Do not order from the Subway at Willowbrook Mall in Northwest Houston. The two Hispanic females there today (03/27/24) literally gave me a medium sized coke with more than half the cup filled with ice and when I told them they can’t do that, their response was that they care REQUIRED to fill all cups at least to the half-way mark. So you pay more than the cost of a two liter for a medium drink, they overkill it with the ice and they didn’t care one bit and were rude and defiant. I’m not the one.
Atmosphere: 1
Food: 1
Service: 1
Omolafe Elsie
The food was tasteless. Worse subway meal
Atmosphere: 4
Food: 1
Service: 2
YOUNGERFACESDAYSPATV
I went to Willowbrook Mall in Northwest Houston. I ordered a tuna sub with verification of a 50% discount for veteran/military, from an employee. Midway, I asked him if the 50% discount would apply if I ordered two subs. He stated yes, he didn't see why not. He told me I would have to get back in line to get the second one since a lady was behind me. Upon checkout, I was charged around $18. I asked why, after signing a military discount verification card they gave me. The worker's manager stated the discount only applies to one sub, not two. I told her I asked before I ordered and was told differently. She instantly replied that she could take the discount away anytime she felt like it. I replied that I was told that the discount would apply to two subs or I would have never ordered the second. She refused to honor what her employee told me. I requested a refund for the second sub due to her unprofessional conduct. She refunded it and shoved the money into my hands. It felt like a threat due to her malice behavior, even when her employee verified the information of telling me two subs would receive the discount. If an employee misinforms a customer, it's not the customer's fault that the employee misinformed the customer. Her behavior is a disgrace to the business community, especially francises. I will never purchase anything from that location ever again. The customer makes the business by giving money via purchasing power. She needs a reminder that she will lose more money with her conduct. Basic HUMAN decency goes a long way to include the most basic facet of business, which is professionalism. Instead of targeting customers, train your employees better to give accurate and correct information. Don't hold the customer accountable, using immature behavior, based on an employees misinformation. This is why this franchise is suffering. SUBWAY either offers a discount or not; never threaten a customer to take away a discount or state that it is discretionary for a customer, just because your employee misinformed the customer, especially when you are present, and could have easily corrected the information before the transaction took place at the register. Train your employees with adequate/ accurate information; do not treat a customer like a problem due to personal biases. Colored customers do not have to accept poor treatment nor be forced to accept misinformation when they clearly asked if a discount would apply to 2 subs prior to the transaction;---like it's a privilege to the customer, who is giving out cash, not the other way around---and to shove the money to the customer--- is crazy. That manager should not be representing any franchise with that type of immaturity, inappropriate, and malice conduct. I am a combat veteran, home owner, retired business owner, myself---with a ton of travel and life experiences. This Subway is a disgrace to professionalism. She is harming Subway's business model and brand and needs to be terminated. I took this up with Subway's Corporate headquarters in CT. I've never had ths experience at any franchise. She should be ashamed and needs to take a customer service class. This is why businesses fail. A customer's money supports all staff, food, and amenities for a business. That is why it's called supporting a business. Employees are not paying customers. She needs a quick education lesson on basic business practices.
Atmosphere: 2
Food: 3
Service: 1
shirley perez
I came here to have lunch with my family from the moment I walked up It was immediately attitude! There is 2 KIDS with attitude the little girl was ignoring what I was asking for and kept slapping her hand on my sandwich the little boy just completely ignored my husband order and went to take another order ! I was over charged !!! I WOULDN’T RECOMMEND AT ALL !!!
I work in the mall, every time I give them a chance but I get the same exact attitude. Just went there today for my lunch and got a salad, the worker was rude while she was doing my order and she overcharged me. The manager had to come and do the refund, and guess what same exact rude attitude like I did something wrong!?
C JS
Clean, well made sandwich with great service.
J C
Clean, well made sandwich with great service.
Nue Gonzales
Everyone was amazing ?!! Food was great!! Thank you to the ladies that attended me ?
Gabriela Castillo
I work at the mall and every time I want to eat subway for lunch I have to come and get rude attitude, bad treatment from the manager and some employees as well. There is not difference every time I come it’s the same same rude attitude to everyone. Even between each of the people that work in that place.
My recent Subway experience left me profoundly dissatisfied, chiefly owing to the lamentable state of their ingredients. The bread, the very bedrock of their submarine sandwiches, was indisputably stale. Possessing an off-putting, acrid taste, it clearly betrayed a lack of freshness. To serve bread of such poor quality represents a significant failure in quality control, one that casts a pall over the establishment’s reputation.
Beyond this instance of stale bread, the overall situation engendered significant unease regarding hygienic practices. The condition of the bread intimates possible inadequacies in the procedures for storing and handling foodstuffs. I strongly recommend that public health inspectors launch a comprehensive inquiry into this particular franchise to guarantee adherence to established safety mandates and forestall any future recurrences. A restaurant’s dedication to upholding the strictest principles of sanitation ought to be paramount; in this respect, this Subway manifestly failed.
Therefore, I earnestly advocate swift intervention on the part of both Subway headquarters and the local public health authorities. Remedial measures should encompass replacing or providing supplementary training to the extant personnel, instituting an exhaustive sanitation audit, and executing a more rigorous supervision of customer relations to ensure steadfast adherence to prescribed standards of brand excellence. Were a rating of zero stars an option, I would unhesitatingly assign it to this establishment. Rectifying these deficiencies is imperative to resuscitating customer confidence and safeguarding the Subway brand’s continued validity.
Atmosphere: 1
Food: 1
Service: 1
The food quality was also deeply concerning. I observed mosquitoes flying around the sandwich station an obvious health code violation and the bread used for my sandwich was clearly stale and unpleasant to eat. These are not minor issues; they raise serious questions about hygiene practices and food safety at this location. This experience reflects a broader failure in staff management, training, and quality control. For the safety and satisfaction of customers, I strongly recommend:
• Immediate staff retraining or replacement
• A thorough health and hygiene inspection by the appropriate food safety authorities
• Regular oversight from regional Subway management to ensure standards are being met
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience at this Subway location, and I feel it’s important to share for the sake of future customers. The customer service was extremely poor. The two Spanish ladies working behind the counter were incredibly disrespectful and unprofessional.When I arrived, I immediately noticed mosquitoes flying around the sandwich area — a major hygiene concern. The staff, however, were too busy chatting with each other to acknowledge the issue or attend to customers properly.I ordered a foot-long veggie sandwich and asked politely for extra vegetables, even offering to pay extra. Instead of helping me, they looked at each other, laughed, and mocked me — making the experience uncomfortable and humiliating.When I asked for soda with just a little ice, they refused and insisted that they must fill the cup mostly with ice. I barely got any soda, and when I requested less ice, I was told they couldn’t give me a full cup of soda otherwise. That’s unfair and feels dishonest.To make matters worse, I was charged $8.68 for a veggie sandwich that usually costs about $6. No explanation was given, and again, the staff responded rudely when I questioned it.
Atmosphere: 1
Food: 1
Service: 1
I’ve had two very disappointing experiences at this Subway location, both involving the same two girls working behind the counter.
On my first visit, I politely asked for more than two sauces on my sandwich. Instead of simply honoring my request, the girls laughed and made fun of me, which felt extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with basic courtesy — not to be mocked for a simple preference.
Then, just yesterday around 5 PM, I returned to give them another chance, but the experience was equally frustrating. They were out of chocolate cookies, and when I asked if they could make more, they didn’t even bother or seem interested in helping. I also asked for more napkins as I had children with me, but they only gave me three and then refused to give me any more, telling me to “ask someone else.”
What was even more disturbing is that I witnessed them behaving the same way toward other customers. Two white ladies next to me asked for extra cheese, and instead of fulfilling the request respectfully, the girls looked at each other and laughed at them as well. This kind of behavior is not only unprofessional but also humiliating for customers.
This location seriously lacks customer service training. The staff’s attitude is disrespectful, dismissive, and frankly, damaging to the Subway brand. I sincerely hope management steps in and addresses this ongoing issue.
Atmosphere: 1
Food: 1
Service: 1
I always get good service here, and the bread and cookies are fresher than most locations.
I always get good service here, and the bread and cookies are fresher than most locations.
Atmosphere: 5
Food: 5
Service: 5
Do not order from the Subway at Willowbrook Mall in Northwest Houston. The two Hispanic females there today (03/27/24) literally gave me a medium sized coke with more than half the cup filled with ice and when I told them they can’t do that, their response was that they care REQUIRED to fill all cups at least to the half-way mark. So you pay more than the cost of a two liter for a medium drink, they overkill it with the ice and they didn’t care one bit and were rude and defiant. I’m not the one.
Atmosphere: 1
Food: 1
Service: 1
The food was tasteless. Worse subway meal
Atmosphere: 4
Food: 1
Service: 2
I went to Willowbrook Mall in Northwest Houston. I ordered a tuna sub with verification of a 50% discount for veteran/military, from an employee. Midway, I asked him if the 50% discount would apply if I ordered two subs. He stated yes, he didn't see why not. He told me I would have to get back in line to get the second one since a lady was behind me. Upon checkout, I was charged around $18. I asked why, after signing a military discount verification card they gave me. The worker's manager stated the discount only applies to one sub, not two. I told her I asked before I ordered and was told differently. She instantly replied that she could take the discount away anytime she felt like it. I replied that I was told that the discount would apply to two subs or I would have never ordered the second. She refused to honor what her employee told me. I requested a refund for the second sub due to her unprofessional conduct. She refunded it and shoved the money into my hands. It felt like a threat due to her malice behavior, even when her employee verified the information of telling me two subs would receive the discount. If an employee misinforms a customer, it's not the customer's fault that the employee misinformed the customer. Her behavior is a disgrace to the business community, especially francises. I will never purchase anything from that location ever again. The customer makes the business by giving money via purchasing power. She needs a reminder that she will lose more money with her conduct. Basic HUMAN decency goes a long way to include the most basic facet of business, which is professionalism. Instead of targeting customers, train your employees better to give accurate and correct information. Don't hold the customer accountable, using immature behavior, based on an employees misinformation. This is why this franchise is suffering. SUBWAY either offers a discount or not; never threaten a customer to take away a discount or state that it is discretionary for a customer, just because your employee misinformed the customer, especially when you are present, and could have easily corrected the information before the transaction took place at the register. Train your employees with adequate/ accurate information; do not treat a customer like a problem due to personal biases. Colored customers do not have to accept poor treatment nor be forced to accept misinformation when they clearly asked if a discount would apply to 2 subs prior to the transaction;---like it's a privilege to the customer, who is giving out cash, not the other way around---and to shove the money to the customer--- is crazy. That manager should not be representing any franchise with that type of immaturity, inappropriate, and malice conduct. I am a combat veteran, home owner, retired business owner, myself---with a ton of travel and life experiences. This Subway is a disgrace to professionalism. She is harming Subway's business model and brand and needs to be terminated. I took this up with Subway's Corporate headquarters in CT. I've never had ths experience at any franchise. She should be ashamed and needs to take a customer service class. This is why businesses fail. A customer's money supports all staff, food, and amenities for a business. That is why it's called supporting a business. Employees are not paying customers. She needs a quick education lesson on basic business practices.
Atmosphere: 2
Food: 3
Service: 1
I came here to have lunch with my family from the moment I walked up It was immediately attitude! There is 2 KIDS with attitude the little girl was ignoring what I was asking for and kept slapping her hand on my sandwich the little boy just completely ignored my husband order and went to take another order ! I was over charged !!! I WOULDN’T RECOMMEND AT ALL !!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I work in the mall, every time I give them a chance but I get the same exact attitude. Just went there today for my lunch and got a salad, the worker was rude while she was doing my order and she overcharged me. The manager had to come and do the refund, and guess what same exact rude attitude like I did something wrong!?
Clean, well made sandwich with great service.
Clean, well made sandwich with great service.
Everyone was amazing ?!! Food was great!! Thank you to the ladies that attended me ?
I work at the mall and every time I want to eat subway for lunch I have to come and get rude attitude, bad treatment from the manager and some employees as well. There is not difference every time I come it’s the same same rude attitude to everyone. Even between each of the people that work in that place.
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