Do not order from the Subway at Willowbrook Mall in Northwest Houston. The two Hispanic females there today (03/27/24) literally gave me a medium sized coke with more than half the cup filled with ice and when I told them they can’t do that, their response was that they care REQUIRED to fill all cups at least to the half-way mark. So you pay more than the cost of a two liter for a medium drink, they overkill it with the ice and they didn’t care one bit and were rude and defiant. I’m not the one.
Atmosphere: 1
Food: 1
Service: 1
Omolafe Elsie
The food was tasteless. Worse subway meal
Atmosphere: 4
Food: 1
Service: 2
YOUNGERFACESDAYSPATV
I went to Willowbrook Mall in Northwest Houston. I ordered a tuna sub with verification of a 50% discount for veteran/military, from an employee. Midway, I asked him if the 50% discount would apply if I ordered two subs. He stated yes, he didn't see why not. He told me I would have to get back in line to get the second one since a lady was behind me. Upon checkout, I was charged around $18. I asked why, after signing a military discount verification card they gave me. The worker's manager stated the discount only applies to one sub, not two. I told her I asked before I ordered and was told differently. She instantly replied that she could take the discount away anytime she felt like it. I replied that I was told that the discount would apply to two subs or I would have never ordered the second. She refused to honor what her employee told me. I requested a refund for the second sub due to her unprofessional conduct. She refunded it and shoved the money into my hands. It felt like a threat due to her malice behavior, even when her employee verified the information of telling me two subs would receive the discount. If an employee misinforms a customer, it's not the customer's fault that the employee misinformed the customer. Her behavior is a disgrace to the business community, especially francises. I will never purchase anything from that location ever again. The customer makes the business by giving money via purchasing power. She needs a reminder that she will lose more money with her conduct. Basic HUMAN decency goes a long way to include the most basic facet of business, which is professionalism. Instead of targeting customers, train your employees better to give accurate and correct information. Don't hold the customer accountable, using immature behavior, based on an employees misinformation. This is why this franchise is suffering. SUBWAY either offers a discount or not; never threaten a customer to take away a discount or state that it is discretionary for a customer, just because your employee misinformed the customer, especially when you are present, and could have easily corrected the information before the transaction took place at the register. Train your employees with adequate/ accurate information; do not treat a customer like a problem due to personal biases. Colored customers do not have to accept poor treatment nor be forced to accept misinformation when they clearly asked if a discount would apply to 2 subs prior to the transaction;---like it's a privilege to the customer, who is giving out cash, not the other way around---and to shove the money to the customer--- is crazy. That manager should not be representing any franchise with that type of immaturity, inappropriate, and malice conduct. I am a combat veteran, home owner, retired business owner, myself---with a ton of travel and life experiences. This Subway is a disgrace to professionalism. She is harming Subway's business model and brand and needs to be terminated. I took this up with Subway's Corporate headquarters in CT. I've never had ths experience at any franchise. She should be ashamed and needs to take a customer service class. This is why businesses fail. A customer's money supports all staff, food, and amenities for a business. That is why it's called supporting a business. Employees are not paying customers. She needs a quick education lesson on basic business practices.
Atmosphere: 2
Food: 3
Service: 1
shirley perez
I came here to have lunch with my family from the moment I walked up It was immediately attitude! There is 2 KIDS with attitude the little girl was ignoring what I was asking for and kept slapping her hand on my sandwich the little boy just completely ignored my husband order and went to take another order ! I was over charged !!! I WOULDN’T RECOMMEND AT ALL !!!
Atmosphere: 1
Food: 1
Service: 1
Buse YUNUS
I work in the mall, every time I give them a chance but I get the same exact attitude. Just went there today for my lunch and got a salad, the worker was rude while she was doing my order and she overcharged me. The manager had to come and do the refund, and guess what same exact rude attitude like I did something wrong!?
C JS
Clean, well made sandwich with great service.
Michelle R.
I got there at 6:45 and left at 7:06. It was super ridiculous. The girl making the sandwiches was new and didn't speak any English. The other guy was so busy translating for her and also making sandwiches everything was taking forever. I asked for a kids 4". They cut the bread in half and then half again. That is not 4". It's 3". So I got shorted one inch. THEN she only put one single piece of ham on it and one single piece of cheese. My daughter doesn't want veggies so that was her whole sandwich. She saw it and got so mad she was in tears. Then I asked for two chocolate chip cookies and one macadamia nut. The guy(who was having to ring everyone up because the girl didn't know how) only gave me two cookies. Worst $30 dollars ever spent!!!! That included a $3.11 tip because it prompted me and I felt bad. If this is what the new norm is going to be like, I will not be back.
J C
Clean, well made sandwich with great service.
Nue Gonzales
Everyone was amazing ?!! Food was great!! Thank you to the ladies that attended me ?
Gabriela Castillo
I work at the mall and every time I want to eat subway for lunch I have to come and get rude attitude, bad treatment from the manager and some employees as well. There is not difference every time I come it’s the same same rude attitude to everyone. Even between each of the people that work in that place.
Great experience today at lunch. Store was clean and food was tasty.
Trouble Man
I went in, waited in line, made my sandwich, just to get to the register for the cashier to say WE DO NOT TAKE CHIP!!! WELL DONT YOU THINK YOU SHOULD HAVE SAID THAT BEFORE I WAITED IN LINE AND MADE A MEAL. Just horrible.
Diomar Escamilla
Excellent place friendly staff
Carlos Sorto
Super friendly staff and always remember the employees from the malls orders so it’s always quick. Love it there
Renee Martinez
The girl that made my sandwich had a charm bracelet on and it was long enough to touch my food like everything I asked for on my sandwich and the next day she kept wearing it . Plz just take off the bracelet.
Do not order from the Subway at Willowbrook Mall in Northwest Houston. The two Hispanic females there today (03/27/24) literally gave me a medium sized coke with more than half the cup filled with ice and when I told them they can’t do that, their response was that they care REQUIRED to fill all cups at least to the half-way mark. So you pay more than the cost of a two liter for a medium drink, they overkill it with the ice and they didn’t care one bit and were rude and defiant. I’m not the one.
Atmosphere: 1
Food: 1
Service: 1
The food was tasteless. Worse subway meal
Atmosphere: 4
Food: 1
Service: 2
I went to Willowbrook Mall in Northwest Houston. I ordered a tuna sub with verification of a 50% discount for veteran/military, from an employee. Midway, I asked him if the 50% discount would apply if I ordered two subs. He stated yes, he didn't see why not. He told me I would have to get back in line to get the second one since a lady was behind me. Upon checkout, I was charged around $18. I asked why, after signing a military discount verification card they gave me. The worker's manager stated the discount only applies to one sub, not two. I told her I asked before I ordered and was told differently. She instantly replied that she could take the discount away anytime she felt like it. I replied that I was told that the discount would apply to two subs or I would have never ordered the second. She refused to honor what her employee told me. I requested a refund for the second sub due to her unprofessional conduct. She refunded it and shoved the money into my hands. It felt like a threat due to her malice behavior, even when her employee verified the information of telling me two subs would receive the discount. If an employee misinforms a customer, it's not the customer's fault that the employee misinformed the customer. Her behavior is a disgrace to the business community, especially francises. I will never purchase anything from that location ever again. The customer makes the business by giving money via purchasing power. She needs a reminder that she will lose more money with her conduct. Basic HUMAN decency goes a long way to include the most basic facet of business, which is professionalism. Instead of targeting customers, train your employees better to give accurate and correct information. Don't hold the customer accountable, using immature behavior, based on an employees misinformation. This is why this franchise is suffering. SUBWAY either offers a discount or not; never threaten a customer to take away a discount or state that it is discretionary for a customer, just because your employee misinformed the customer, especially when you are present, and could have easily corrected the information before the transaction took place at the register. Train your employees with adequate/ accurate information; do not treat a customer like a problem due to personal biases. Colored customers do not have to accept poor treatment nor be forced to accept misinformation when they clearly asked if a discount would apply to 2 subs prior to the transaction;---like it's a privilege to the customer, who is giving out cash, not the other way around---and to shove the money to the customer--- is crazy. That manager should not be representing any franchise with that type of immaturity, inappropriate, and malice conduct. I am a combat veteran, home owner, retired business owner, myself---with a ton of travel and life experiences. This Subway is a disgrace to professionalism. She is harming Subway's business model and brand and needs to be terminated. I took this up with Subway's Corporate headquarters in CT. I've never had ths experience at any franchise. She should be ashamed and needs to take a customer service class. This is why businesses fail. A customer's money supports all staff, food, and amenities for a business. That is why it's called supporting a business. Employees are not paying customers. She needs a quick education lesson on basic business practices.
Atmosphere: 2
Food: 3
Service: 1
I came here to have lunch with my family from the moment I walked up It was immediately attitude! There is 2 KIDS with attitude the little girl was ignoring what I was asking for and kept slapping her hand on my sandwich the little boy just completely ignored my husband order and went to take another order ! I was over charged !!! I WOULDN’T RECOMMEND AT ALL !!!
Atmosphere: 1
Food: 1
Service: 1
I work in the mall, every time I give them a chance but I get the same exact attitude. Just went there today for my lunch and got a salad, the worker was rude while she was doing my order and she overcharged me. The manager had to come and do the refund, and guess what same exact rude attitude like I did something wrong!?
Clean, well made sandwich with great service.
I got there at 6:45 and left at 7:06. It was super ridiculous. The girl making the sandwiches was new and didn't speak any English. The other guy was so busy translating for her and also making sandwiches everything was taking forever. I asked for a kids 4". They cut the bread in half and then half again. That is not 4". It's 3". So I got shorted one inch. THEN she only put one single piece of ham on it and one single piece of cheese. My daughter doesn't want veggies so that was her whole sandwich. She saw it and got so mad she was in tears. Then I asked for two chocolate chip cookies and one macadamia nut. The guy(who was having to ring everyone up because the girl didn't know how) only gave me two cookies. Worst $30 dollars ever spent!!!! That included a $3.11 tip because it prompted me and I felt bad. If this is what the new norm is going to be like, I will not be back.
Clean, well made sandwich with great service.
Everyone was amazing ?!! Food was great!! Thank you to the ladies that attended me ?
I work at the mall and every time I want to eat subway for lunch I have to come and get rude attitude, bad treatment from the manager and some employees as well. There is not difference every time I come it’s the same same rude attitude to everyone. Even between each of the people that work in that place.
Restaurantji Recommends
Great experience today at lunch. Store was clean and food was tasty.
I went in, waited in line, made my sandwich, just to get to the register for the cashier to say WE DO NOT TAKE CHIP!!! WELL DONT YOU THINK YOU SHOULD HAVE SAID THAT BEFORE I WAITED IN LINE AND MADE A MEAL. Just horrible.
Excellent place friendly staff
Super friendly staff and always remember the employees from the malls orders so it’s always quick. Love it there
The girl that made my sandwich had a charm bracelet on and it was long enough to touch my food like everything I asked for on my sandwich and the next day she kept wearing it . Plz just take off the bracelet.