This is one of those places that replaced live ordering with QR codes so they could cut their labor costs. It just screws over the customer and the remaining staff. Server was nice but was overwhelmed. Understaffed. Took longer than it should have for airport restaurant. QR code menu was also wrong (it showed they had draft beers that they didn’t - would not be a problem if you just spoke your order to a server/bartender like normal). Dry rubbed wings were decent.
Robert A E Ballard
0/10 Service. This place sucks. Three bartenders walking in circles behind the bar, all with a real crap attitude when you ask about the menu. They all just direct you to the QR code even I mentioned 3 times mine was not working.
Rodriguez and Guillermo were the two serving us. Both sorta make you feel like an idiot for asking for any kind of help. I’m sat here right now watching them tell another customer to “go ahead and figure out the qr system first, and then we can serve you”
What a joke to customer service.
I had to wait 20 minutes for them to give me DRAFT beer. 0/10 don’t go. This place sucks
Daniel Cannon
Would have left a five star review if not for the horrible QR scanner process for ordering food. Can’t even pay with Apple Pay so I’m sitting there at the bar typing in my credit card information. Not a pleasant experience. Not sure why management has chosen to subject their patrons to such a miserable ordering process.
Justin Edwards
IPad order only. Did not take Google pay. Disgusting
Adam Kwiecinski (Adam)
Been to this bar 3 times and never got acknowledged by the bartenders. The service thanks to the QR code reader in tremendously slow. You are better off going to a duty free store and buying your own liquor and making your own drink.
Arthur Braun
Just ate brunch at the airport restaurant. My Wife and I ate avocado toast and coffee. The food was very tasty and the service by Diego were very good. Food came out in a short time and we made our flight with plenty of time. A very pleasant experience. Thank you.
Atmosphere: 4
Food: 5
Service: 5
esdrw
Started off as a not-so-great experience as previous reviews suggest. However, Xavier went above and beyond to make sure he course correct the service we initially received and brought it from 1 to 5 stars. We already had our flight deplaned and delayed so the extra thoughtfulness and kindness was a welcome surprise. Thanks, Xavier! Keep doing what you're doing.
Atmosphere: 4
Service: 5
tom ciccateri
Got fast service when sitting at large U-shaped bar. Not forced to use app but bartender manually entered credit card info, as no readers are available. So much for the multi-million dollar “airport improvement” with your tax dollars. Across from Gate E-23. Same $11.50 pints as elsewhere nut two different Texas craft beers on draught. Background music and you can hear nearby gate announcements. Silent TVs at the bar showing league US sports.
Atmosphere: 4
Service: 5
Pablo Gracia
Awful service. Is difficult to get ahold of people, there's plenty of room for improvement. Food was ok. Atmosphere is as good as it get in an airport, good decoration.
Atmosphere: 3
Food: 2
Service: 1
Russell Leggette
Paid 50 dollars for lunch and never got it. Now getting run around trying to get a refund. Stay away at all cost. What a rip off.
Absolute s-show. Sat there for 15 minutes, employees (brain dead robots) ignored me. Finally asked a guy if he’d put me a beer and he acted out out. Other guys around me were all wondering the same thing. Finally another guy asked what was up. Dishwasher said you’ve gotta order from an app. So what if you don’t have a phone? What if I only carry cash? Worst experience at a bar/restaurant ever. Then you close out and automatically 18% tip. This place needs to be run out of business or just be replaced by robots- at least they’ll have a reason not to care.
Mr. Cabinet Man
Chicken sandwich is okay, but took forever. It also didn't have the slaw or aoli that it was supposed to. Waited another 5 minutes to get those, by that time my chicken was cold.
Atmosphere: 4
Food: 2
Service: 2
Amie Boyd
Bartenders act as if you don’t exist. They don’t want to make any interaction and if you ask for something simple like a water- you will make them mad. Don’t waste your money here. The fact they have this many bad reviews and no one is doing anything about it is crazy.
Atmosphere: 1
Service: 1
Ady Beitler
People are the nicest! Had breakfast at 6 AM and the waiters and cooks were thrilled to be there working. Speaks highly of the company's management!
Atmosphere: 5
Food: 5
Service: 5
Alejandra Ochoa
Food was expensive, as most airport food usually is, but it was good…until I got FOOD POISONING!!! AVOID THIS PLACE AT ALL COSTS!!!
This is one of those places that replaced live ordering with QR codes so they could cut their labor costs. It just screws over the customer and the remaining staff. Server was nice but was overwhelmed. Understaffed. Took longer than it should have for airport restaurant. QR code menu was also wrong (it showed they had draft beers that they didn’t - would not be a problem if you just spoke your order to a server/bartender like normal). Dry rubbed wings were decent.
0/10 Service. This place sucks. Three bartenders walking in circles behind the bar, all with a real crap attitude when you ask about the menu. They all just direct you to the QR code even I mentioned 3 times mine was not working.
Rodriguez and Guillermo were the two serving us. Both sorta make you feel like an idiot for asking for any kind of help. I’m sat here right now watching them tell another customer to “go ahead and figure out the qr system first, and then we can serve you”
What a joke to customer service.
I had to wait 20 minutes for them to give me DRAFT beer. 0/10 don’t go. This place sucks
Would have left a five star review if not for the horrible QR scanner process for ordering food. Can’t even pay with Apple Pay so I’m sitting there at the bar typing in my credit card information. Not a pleasant experience. Not sure why management has chosen to subject their patrons to such a miserable ordering process.
IPad order only. Did not take Google pay. Disgusting
Been to this bar 3 times and never got acknowledged by the bartenders. The service thanks to the QR code reader in tremendously slow. You are better off going to a duty free store and buying your own liquor and making your own drink.
Just ate brunch at the airport restaurant. My Wife and I ate avocado toast and coffee. The food was very tasty and the service by Diego were very good. Food came out in a short time and we made our flight with plenty of time. A very pleasant experience. Thank you.
Atmosphere: 4
Food: 5
Service: 5
Started off as a not-so-great experience as previous reviews suggest. However, Xavier went above and beyond to make sure he course correct the service we initially received and brought it from 1 to 5 stars. We already had our flight deplaned and delayed so the extra thoughtfulness and kindness was a welcome surprise. Thanks, Xavier! Keep doing what you're doing.
Atmosphere: 4
Service: 5
Got fast service when sitting at large U-shaped bar. Not forced to use app but bartender manually entered credit card info, as no readers are available. So much for the multi-million dollar “airport improvement” with your tax dollars.
Across from Gate E-23. Same $11.50 pints as elsewhere nut two different Texas craft beers on draught. Background music and you can hear nearby gate announcements. Silent TVs at the bar showing league US sports.
Atmosphere: 4
Service: 5
Awful service. Is difficult to get ahold of people, there's plenty of room for improvement. Food was ok. Atmosphere is as good as it get in an airport, good decoration.
Atmosphere: 3
Food: 2
Service: 1
Paid 50 dollars for lunch and never got it. Now getting run around trying to get a refund. Stay away at all cost. What a rip off.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Absolute s-show. Sat there for 15 minutes, employees (brain dead robots) ignored me. Finally asked a guy if he’d put me a beer and he acted out out. Other guys around me were all wondering the same thing. Finally another guy asked what was up. Dishwasher said you’ve gotta order from an app. So what if you don’t have a phone? What if I only carry cash? Worst experience at a bar/restaurant ever. Then you close out and automatically 18% tip. This place needs to be run out of business or just be replaced by robots- at least they’ll have a reason not to care.
Chicken sandwich is okay, but took forever. It also didn't have the slaw or aoli that it was supposed to. Waited another 5 minutes to get those, by that time my chicken was cold.
Atmosphere: 4
Food: 2
Service: 2
Bartenders act as if you don’t exist. They don’t want to make any interaction and if you ask for something simple like a water- you will make them mad. Don’t waste your money here. The fact they have this many bad reviews and no one is doing anything about it is crazy.
Atmosphere: 1
Service: 1
People are the nicest! Had breakfast at 6 AM and the waiters and cooks were thrilled to be there working. Speaks highly of the company's management!
Atmosphere: 5
Food: 5
Service: 5
Food was expensive, as most airport food usually is, but it was good…until I got FOOD POISONING!!! AVOID THIS PLACE AT ALL COSTS!!!
Atmosphere: 1
Food: 2
Service: 1
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