I’m honestly baffled by how bad this experience was. First off—this is a busy international airport, not a sleepy roadside stop. Why on earth is a fast food spot in an airport closing at 9 PM? Wendy’s used to be known for being open late—clearly not the case here.
I arrived at 8:40 PM, well before closing. I ordered a combo meal with a Frosty, only to be told no Frosty drinks. Fine—I switch to a strawberry soda. “No syrup,” the cashier says. I try Dr. Pepper. “Also out of syrup.” At this point, I just ask for a bottled water, which he rings up along with just the sandwich—despite me clearly ordering a combo. I double-check and then he informs me they also have no fries.
Excuse me? Were you ever going to mention that, or was I supposed to find out while sprinting to my gate? This wasn’t even a dead time—there were at least 10 people behind me in line.
For a location in one of the busiest airports in the country, this kind of low quality and poor communication is just unacceptable. I ended up canceling my order entirely. Do better Wendy’s.
Lita Sheward
Bad customer service. Not welcoming. No greeting, no smile, very blunt. Ordered 2 combos. Watered down drinks. Threw them out Burger was bla flavourless the fries were disgusting. some burnt others looked like rotten potato. Do better! Have pics but no where to post them.
陳威均（Joshua）
Love Wendy’s.
David Michael Smeenge
A baconator is probably good for you. Food came quickly and as expected but I wasn't there during peak hours.
花YuKi
The service attitude of this store is really bad. Please don't eat there.
Ian Wills
Some of the worst service and most clueless staff I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Kirolos Youssef
As an airline pilot who frequently dines at Wendy’s, I am utterly disappointed by my recent experience at the Wendy’s located in Terminal A of Houston Intercontinental Airport.
Upon ordering a chicken sandwich, I was shocked to find that it was completely raw inside. Consuming undercooked poultry is a serious health hazard, and this level of negligence is unacceptable, especially in a busy airport location where food safety should be a top priority.
To make matters worse, when I brought this issue to the attention of the staff, I was met with indifference and rudeness. The first employee I spoke to did not apologize or show any concern. Instead, they acted as if I was inconveniencing them by bringing up a serious food safety issue. The second employee was equally dismissive, showing no interest in resolving the problem or offering any form of compensation.
Hoping for a better response, I asked to speak with the manager. Unfortunately, the manager's attitude was no better. They were condescending and unapologetic, showing a complete lack of accountability and customer service skills. This type of behavior is unacceptable and reflects poorly on Wendy’s as a brand.
As someone who travels frequently and often relies on airport dining options, this experience has severely damaged my trust in Wendy’s. The combination of dangerous food preparation and appalling customer service has convinced me to take my business elsewhere.
I strongly urge Wendy’s corporate to address these serious issues at their Houston Intercontinental Airport, Terminal A location. Until significant improvements are made, I will not be dining at Wendy’s again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Papz Eatz
Swung by to grab their new addition of nuggs , tried the spicy ghost pepper one. The service was just ok - very slow and a dash of customer centricity will go a long way , the nuggets were flavorful. They forgot the sugar cookie from my order and had to go back to get it.
Atmosphere: 3
Food: 3
Service: 2
Elsa Solis
Very disrespectful guy at the front you can tell he doesn’t like his job
Atmosphere: 1
Service: 1
Jason Kellock
Wendys at food court in terminal A was just as expected. Shared cafeteria space in terminal could use some TLC. The struggle for phone chargers is real.
One of my favorite airport foods at Terminal E. Don’t understand why people complain about “unbothered looking” staff. It is a fast food kiosk at an airport - what do you expect? fine dining service experience?? They handle hundreds of people (a lot of them rude) everyday. They don’t need to smile to you. It’s “transactional” food order. And it works great here. Also good food quality.
Food: 5
Service: 5
Recommended dishes: Hamburger Combo, Wendy's Hot & Crispy Fries
Mike Sabin
The salads were as good as usual. Service seemed a bit slow.
Atmosphere: 4
Food: 5
Service: 4
Alice
I rarely leave a bad review but this is one of the worst service experiences I’ve ever had. Unfriendly and rude, outright lied to me and another customer, improper food handling.
I’m honestly baffled by how bad this experience was. First off—this is a busy international airport, not a sleepy roadside stop. Why on earth is a fast food spot in an airport closing at 9 PM? Wendy’s used to be known for being open late—clearly not the case here.
I arrived at 8:40 PM, well before closing. I ordered a combo meal with a Frosty, only to be told no Frosty drinks. Fine—I switch to a strawberry soda. “No syrup,” the cashier says. I try Dr. Pepper. “Also out of syrup.” At this point, I just ask for a bottled water, which he rings up along with just the sandwich—despite me clearly ordering a combo. I double-check and then he informs me they also have no fries.
Excuse me? Were you ever going to mention that, or was I supposed to find out while sprinting to my gate? This wasn’t even a dead time—there were at least 10 people behind me in line.
For a location in one of the busiest airports in the country, this kind of low quality and poor communication is just unacceptable. I ended up canceling my order entirely. Do better Wendy’s.
Bad customer service. Not welcoming. No greeting, no smile, very blunt. Ordered 2 combos. Watered down drinks. Threw them out Burger was bla flavourless the fries were disgusting. some burnt others looked like rotten potato. Do better! Have pics but no where to post them.
Love Wendy’s.
A baconator is probably good for you. Food came quickly and as expected but I wasn't there during peak hours.
The service attitude of this store is really bad. Please don't eat there.
Some of the worst service and most clueless staff I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
As an airline pilot who frequently dines at Wendy’s, I am utterly disappointed by my recent experience at the Wendy’s located in Terminal A of Houston Intercontinental Airport.
Upon ordering a chicken sandwich, I was shocked to find that it was completely raw inside. Consuming undercooked poultry is a serious health hazard, and this level of negligence is unacceptable, especially in a busy airport location where food safety should be a top priority.
To make matters worse, when I brought this issue to the attention of the staff, I was met with indifference and rudeness. The first employee I spoke to did not apologize or show any concern. Instead, they acted as if I was inconveniencing them by bringing up a serious food safety issue. The second employee was equally dismissive, showing no interest in resolving the problem or offering any form of compensation.
Hoping for a better response, I asked to speak with the manager. Unfortunately, the manager's attitude was no better. They were condescending and unapologetic, showing a complete lack of accountability and customer service skills. This type of behavior is unacceptable and reflects poorly on Wendy’s as a brand.
As someone who travels frequently and often relies on airport dining options, this experience has severely damaged my trust in Wendy’s. The combination of dangerous food preparation and appalling customer service has convinced me to take my business elsewhere.
I strongly urge Wendy’s corporate to address these serious issues at their Houston Intercontinental Airport, Terminal A location. Until significant improvements are made, I will not be dining at Wendy’s again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Swung by to grab their new addition of nuggs , tried the spicy ghost pepper one. The service was just ok - very slow and a dash of customer centricity will go a long way , the nuggets were flavorful. They forgot the sugar cookie from my order and had to go back to get it.
Atmosphere: 3
Food: 3
Service: 2
Very disrespectful guy at the front you can tell he doesn’t like his job
Atmosphere: 1
Service: 1
Wendys at food court in terminal A was just as expected. Shared cafeteria space in terminal could use some TLC. The struggle for phone chargers is real.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
No ketchup, you go
Atmosphere: 3
Food: 4
Service: 1
One of my favorite airport foods at Terminal E. Don’t understand why people complain about “unbothered looking” staff. It is a fast food kiosk at an airport - what do you expect? fine dining service experience?? They handle hundreds of people (a lot of them rude) everyday. They don’t need to smile to you. It’s “transactional” food order. And it works great here. Also good food quality.
Food: 5
Service: 5
Recommended dishes: Hamburger Combo, Wendy's Hot & Crispy Fries
The salads were as good as usual. Service seemed a bit slow.
Atmosphere: 4
Food: 5
Service: 4
I rarely leave a bad review but this is one of the worst service experiences I’ve ever had. Unfriendly and rude, outright lied to me and another customer, improper food handling.
Atmosphere: 1
Food: 1
Service: 1
slowest wendy’s i’ve ever been to holy
Atmosphere: 1
Food: 4
Service: 2
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