The service attitude of this store is really bad. Please don't eat there.
Ian Wills
Some of the worst service and most clueless staff I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Kirolos Youssef
As an airline pilot who frequently dines at Wendy’s, I am utterly disappointed by my recent experience at the Wendy’s located in Terminal A of Houston Intercontinental Airport.
Upon ordering a chicken sandwich, I was shocked to find that it was completely raw inside. Consuming undercooked poultry is a serious health hazard, and this level of negligence is unacceptable, especially in a busy airport location where food safety should be a top priority.
To make matters worse, when I brought this issue to the attention of the staff, I was met with indifference and rudeness. The first employee I spoke to did not apologize or show any concern. Instead, they acted as if I was inconveniencing them by bringing up a serious food safety issue. The second employee was equally dismissive, showing no interest in resolving the problem or offering any form of compensation.
Hoping for a better response, I asked to speak with the manager. Unfortunately, the manager's attitude was no better. They were condescending and unapologetic, showing a complete lack of accountability and customer service skills. This type of behavior is unacceptable and reflects poorly on Wendy’s as a brand.
As someone who travels frequently and often relies on airport dining options, this experience has severely damaged my trust in Wendy’s. The combination of dangerous food preparation and appalling customer service has convinced me to take my business elsewhere.
I strongly urge Wendy’s corporate to address these serious issues at their Houston Intercontinental Airport, Terminal A location. Until significant improvements are made, I will not be dining at Wendy’s again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Papz Eatz
Swung by to grab their new addition of nuggs , tried the spicy ghost pepper one. The service was just ok - very slow and a dash of customer centricity will go a long way , the nuggets were flavorful. They forgot the sugar cookie from my order and had to go back to get it.
Atmosphere: 3
Food: 3
Service: 2
Elsa Solis
Very disrespectful guy at the front you can tell he doesn’t like his job
Atmosphere: 1
Service: 1
Jason Kellock
Wendys at food court in terminal A was just as expected. Shared cafeteria space in terminal could use some TLC. The struggle for phone chargers is real.
Atmosphere: 3
Food: 4
Service: 4
Enrique Paen
No ketchup, you go
Atmosphere: 3
Food: 4
Service: 1
Anton S.
One of my favorite airport foods at Terminal E. Don’t understand why people complain about “unbothered looking” staff. It is a fast food kiosk at an airport - what do you expect? fine dining service experience?? They handle hundreds of people (a lot of them rude) everyday. They don’t need to smile to you. It’s “transactional” food order. And it works great here. Also good food quality.
Food: 5
Service: 5
Recommended dishes: Hamburger Combo, Wendy's Hot & Crispy Fries
Mike Sabin
The salads were as good as usual. Service seemed a bit slow.
Atmosphere: 4
Food: 5
Service: 4
Alice
I rarely leave a bad review but this is one of the worst service experiences I’ve ever had. Unfriendly and rude, outright lied to me and another customer, improper food handling.
Food was good, I'm well-fed. The coffee however mind as well be flavoured water, there wasn't enough cream and sugar to save it. Also had to ask to have the cup filled full instead of 2/3 full..
Atmosphere: 3
Food: 3
Service: 2
Bisto
The cashier was rude, so we didn't eat here and would not return.
Service: 1
David perez
The Wendy’s at terminal E is horrible. They give you cold food and water down the drinks. They take their time too, and it’s not even hot n fresh. It’s like they stare at the food and barely cook it. Who hires these ppl?
The service attitude of this store is really bad. Please don't eat there.
Some of the worst service and most clueless staff I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
As an airline pilot who frequently dines at Wendy’s, I am utterly disappointed by my recent experience at the Wendy’s located in Terminal A of Houston Intercontinental Airport.
Upon ordering a chicken sandwich, I was shocked to find that it was completely raw inside. Consuming undercooked poultry is a serious health hazard, and this level of negligence is unacceptable, especially in a busy airport location where food safety should be a top priority.
To make matters worse, when I brought this issue to the attention of the staff, I was met with indifference and rudeness. The first employee I spoke to did not apologize or show any concern. Instead, they acted as if I was inconveniencing them by bringing up a serious food safety issue. The second employee was equally dismissive, showing no interest in resolving the problem or offering any form of compensation.
Hoping for a better response, I asked to speak with the manager. Unfortunately, the manager's attitude was no better. They were condescending and unapologetic, showing a complete lack of accountability and customer service skills. This type of behavior is unacceptable and reflects poorly on Wendy’s as a brand.
As someone who travels frequently and often relies on airport dining options, this experience has severely damaged my trust in Wendy’s. The combination of dangerous food preparation and appalling customer service has convinced me to take my business elsewhere.
I strongly urge Wendy’s corporate to address these serious issues at their Houston Intercontinental Airport, Terminal A location. Until significant improvements are made, I will not be dining at Wendy’s again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Swung by to grab their new addition of nuggs , tried the spicy ghost pepper one. The service was just ok - very slow and a dash of customer centricity will go a long way , the nuggets were flavorful. They forgot the sugar cookie from my order and had to go back to get it.
Atmosphere: 3
Food: 3
Service: 2
Very disrespectful guy at the front you can tell he doesn’t like his job
Atmosphere: 1
Service: 1
Wendys at food court in terminal A was just as expected. Shared cafeteria space in terminal could use some TLC. The struggle for phone chargers is real.
Atmosphere: 3
Food: 4
Service: 4
No ketchup, you go
Atmosphere: 3
Food: 4
Service: 1
One of my favorite airport foods at Terminal E. Don’t understand why people complain about “unbothered looking” staff. It is a fast food kiosk at an airport - what do you expect? fine dining service experience?? They handle hundreds of people (a lot of them rude) everyday. They don’t need to smile to you. It’s “transactional” food order. And it works great here. Also good food quality.
Food: 5
Service: 5
Recommended dishes: Hamburger Combo, Wendy's Hot & Crispy Fries
The salads were as good as usual. Service seemed a bit slow.
Atmosphere: 4
Food: 5
Service: 4
I rarely leave a bad review but this is one of the worst service experiences I’ve ever had. Unfriendly and rude, outright lied to me and another customer, improper food handling.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
slowest wendy’s i’ve ever been to holy
Atmosphere: 1
Food: 4
Service: 2
Food was good, I'm well-fed. The coffee however mind as well be flavoured water, there wasn't enough cream and sugar to save it. Also had to ask to have the cup filled full instead of 2/3 full..
Atmosphere: 3
Food: 3
Service: 2
The cashier was rude, so we didn't eat here and would not return.
Service: 1
The Wendy’s at terminal E is horrible. They give you cold food and water down the drinks. They take their time too, and it’s not even hot n fresh. It’s like they stare at the food and barely cook it. Who hires these ppl?
Atmosphere: 1
Food: 1
Service: 1
Quick bite at the airport! ?
Atmosphere: 4
Food: 4
Service: 4
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