Wendy's
13334 Tomball Pkwy, Houston
(281) 591-7081
Recent Reviews
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One thing about this location. I've never had cold food. Always been fresh and hot
Atmosphere: 4
Food: 5
Service: 4
The food the experience was awesome it just the AC wasn't working or not on it was so hot food was really delicious
Atmosphere: 3
Food: 5
Service: 5
It was fast my meat was a little dry and they never offer condiments you have to ask so we forget another. Make sure you ask.
Atmosphere: 5
Food: 5
Service: 5
I don't satisfied
Atmosphere: 1
Food: 1
Service: 1
Really cold inside
Atmosphere: 5
Food: 5
Service: 5
I love it here!!! The people here are so nice and will do whatever is possible to accommodate you. Plus the food is good and everything is clean.
Atmosphere: 5
Food: 5
Service: 5
Fast drive thru 0
Very unwelcoming night service the person who was taking order called me a dumbass for asking for extra sauce an claiming they charge more for it. And for the disrespect I left without getting food this is unacceptable service
Atmosphere: 1
Food: 1
Service: 1
Clean, fast, and good.
Atmosphere: 5
Food: 5
Service: 5
Absolutely Ridiculous – Paid on the App, Told to Pay Again
I placed my order through the Wendy’s app like I always do, paid using Apple Pay, got the confirmation, and showed up to the window. Suddenly, I’m being told I owe another $12.99 for the exact same order I already paid for. I showed them the proof—cleared payment, receipt on my phone, everything. Still, the employee tells me, “I cannot hand you the food until you pay the balance.”
Let me be clear: I was being told to pay twice for one meal. Their “solution”? Pay it again, then come back another day, speak to a manager, and hope to get a cash refund after showing my bank statement. That’s not just absurd—it’s borderline scammy and a complete invasion of privacy. I’m not about to jump through hoops over a fast food order that I already paid for. It’s not even about the money—it’s about the principle.
The woman at the window wasn’t helpful and made it seem like I couldn’t cancel the order—like I had to pay again. Luckily, a gentleman in the background spoke up and said I could cancel it, which is exactly what I did. I wasn’t about to be strong-armed into double-paying for a damn combo meal.
Wendy’s, fix your payment system. Fix your customer service policies. This kind of experience is exactly how you lose loyal customers.
Service: 1
Restaurantji Recommends
Check your order before you leave. They are notorious for giving the wrong items!
Atmosphere: 1
Food: 3
Service: 1
Great food, got an awesome deal, the service could be better.
Atmosphere: 4
Food: 5
Service: 3
I ordered off uber eats and this was the store my food came from. The fries weren’t even filled all the way, there was about 10 total fries in the container. I got a medium and small fries and the small fries look more full than my medium fries. It’s ridiculous it’s like they didn’t even try to fill it up all the way. My order was in a sealed bag from Uber so i know it wasn’t the driver who might’ve took some. Please don’t eat here.
Atmosphere: 1
Food: 1
Service: 1
It was great, but to cold in there
Atmosphere: 4
Food: 5
Service: 5
I was a bit slow in telling the lady I had pulled up an offer on the app so I received a good scolding only for the offer to not work. The drink machine is always malfunctioning so you get 1 soda from the drive-thru fountain and a refill gers you dirty looks. Food is always fresh though. 249 across from Walmart near
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Baconator, Spicy Chicken Sandwich, Baconator Fries
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