Being that I’m 5 mins away from this location I thought it was better versus driving 10-12 mins to the one on Westheimer. This is my 3rd time ordering from this location . The 1st time I ordered it wasn’t that great but I decided to give them another chance b/c I assumed it was just a bad night. The 2nd time not to bad but tonight it was ridiculous. I paid close to $30 (15 pc combo ) to have wings without flavor and overcooked fries with no season. I ordered the lemon pepper and the hot honey rub. All 15 wings had no flavor .This Wingstop location isn’t living up to their motto “Where flavor gets its wings”.I immediately called and was basically told that nothing could be done . The lady who answered said she had to speak to the General manager and had me on hold for more than 10 mins . By the time she came back to the phone it was close to 9pm and I told her that I would deal it being that my kids were hungry . I told her never mind and from now on I would just go further down to the other wingstop. I wasn’t offered a redo nor a credit back. She actually said“Enjoy your wings”. I would not be going back to this location .Nor do I recommend this location.
The customer service is very good - staff is always polite and helpful. They also work to always have the food ready in good time.Personally, I find the seasoned fries too salty and always have them with no seasoning, but that's just my personal preference.
Atmosphere: 4
Food: 5
Service: 5
RiceFielderJames
SUPER SLOW SERVICE, ordered online and still waited 40 minutes at the
Food: 3
Service: 1
Stacy Mcneal
Great service and was very helpful. The GM Ronald, is what the other franchises need.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Pepper Love Is for Real, Boneless Wings and Fries, Hickory Smoked BBQ
Tomas Resendez
Took longer than expected. Offered free drink or credit on next order. I asked for extra ranch,seeing they were busy. Friendly service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Seasoned Fries, Chicken Wings
Amaya “FireNightRain” Brooks
From the moment I walked in, I felt like all attention was given to me as a customer. I don't remember the name of the nice guy that took my order but I do remember his last initial was an "L", so I will refer to him and Mr. L. Mr. L took my order and made sure we had everything. Not only me, but every person that came through the door he greeted with a smile. I personally admire that type of customer service because it's not widely seen anymore. I hope he gets his props! The food was subpar but the service was excellent and for that I will be returning as a customer.
Messed up my order. Can’t get support through Uber Eats. Food is lacking seasoning.
Atmosphere: 1
Food: 1
Service: 1
Pam Zee
Messed up my order for the 2nd time. Ordered latto Meal with 3 flavors. Mango Habanero, Original Hot and Lemon Herb Rmx but received plain wings that we're not fully cooked.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Seasoned Fries, Wings, Wings
Yulissa Agreste
Ordered from them and they threw my wings all on there without paper. They put a little bit of fries when it was a basket of fries. The food was cold, Bad service. Would not recommend, never going back there.
Atmosphere: 2
Food: 2
Service: 1
Jay W
It take soooo long for the food to come out. Waited an hour for 4 tender order. I order online. Poor customer service. Will NOT come back!!!
Atmosphere: 1
Food: 1
Service: 1
sunni b
This by far has to be the WORST customer service experience I’ve ever had. Why does it take over 40mins to make 6 wings? Why did 3-4 lazy male workers make the only woman working (Esther) load the ice machine on a ridiculously slippery and dirty floor? I held the ladder for her because SOMEONE had to care. My order was wrong and there wasn’t even so much as an acknowledgment for the terrible service. Meanwhile Esther was super kind, cleaning as much as possible while her coworkers talked and wasted time on multiple customers orders. Avoid this business at all costs unless you have an hour to waste and don’t mind incorrect orders. Keep Esther and fire the other dusties you have working.
Lo c e the sweet tea awesome ?
Atmosphere: 5
Food: 5
Service: 5
Being that I’m 5 mins away from this location I thought it was better versus driving 10-12 mins to the one on Westheimer. This is my 3rd time ordering from this location . The 1st time I ordered it wasn’t that great but I decided to give them another chance b/c I assumed it was just a bad night. The 2nd time not to bad but tonight it was ridiculous. I paid close to $30 (15 pc combo ) to have wings without flavor and overcooked fries with no season. I ordered the lemon pepper and the hot honey rub. All 15 wings had no flavor .This Wingstop location isn’t living up to their motto “Where flavor gets its wings”.I immediately called and was basically told that nothing could be done . The lady who answered said she had to speak to the General manager and had me on hold for more than 10 mins . By the time she came back to the phone it was close to 9pm and I told her that I would deal it being that my kids were hungry . I told her never mind and from now on I would just go further down to the other wingstop. I wasn’t offered a redo nor a credit back. She actually said“Enjoy your wings”. I would not be going back to this location .Nor do I recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Fries was cold an they forgot half my order ?
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Seasoned Fries, Veggie Sticks, Chicken Wings
Excellent
Atmosphere: 5
Food: 5
Service: 5
The customer service is very good - staff is always polite and helpful. They also work to always have the food ready in good time.Personally, I find the seasoned fries too salty and always have them with no seasoning, but that's just my personal preference.
Atmosphere: 4
Food: 5
Service: 5
SUPER SLOW SERVICE, ordered online and still waited 40 minutes at the
Food: 3
Service: 1
Great service and was very helpful. The GM Ronald, is what the other franchises need.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemon Pepper Love Is for Real, Boneless Wings and Fries, Hickory Smoked BBQ
Took longer than expected. Offered free drink or credit on next order. I asked for extra ranch,seeing they were busy. Friendly service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Seasoned Fries, Chicken Wings
From the moment I walked in, I felt like all attention was given to me as a customer. I don't remember the name of the nice guy that took my order but I do remember his last initial was an "L", so I will refer to him and Mr. L. Mr. L took my order and made sure we had everything. Not only me, but every person that came through the door he greeted with a smile. I personally admire that type of customer service because it's not widely seen anymore. I hope he gets his props! The food was subpar but the service was excellent and for that I will be returning as a customer.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Seasoned Fries, Wings, Boneless Wings and Fries, Veggie Sticks
My order was ready the guy never told me, I waited around 1 hour.. food is really good..
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Messed up my order. Can’t get support through Uber Eats. Food is lacking seasoning.
Atmosphere: 1
Food: 1
Service: 1
Messed up my order for the 2nd time. Ordered latto Meal with 3 flavors. Mango Habanero, Original Hot and Lemon Herb Rmx but received plain wings that we're not fully cooked.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Seasoned Fries, Wings, Wings
Ordered from them and they threw my wings all on there without paper. They put a little bit of fries when it was a basket of fries. The food was cold, Bad service. Would not recommend, never going back there.
Atmosphere: 2
Food: 2
Service: 1
It take soooo long for the food to come out. Waited an hour for 4 tender order. I order online. Poor customer service. Will NOT come back!!!
Atmosphere: 1
Food: 1
Service: 1
This by far has to be the WORST customer service experience I’ve ever had. Why does it take over 40mins to make 6 wings? Why did 3-4 lazy male workers make the only woman working (Esther) load the ice machine on a ridiculously slippery and dirty floor? I held the ladder for her because SOMEONE had to care. My order was wrong and there wasn’t even so much as an acknowledgment for the terrible service. Meanwhile Esther was super kind, cleaning as much as possible while her coworkers talked and wasted time on multiple customers orders. Avoid this business at all costs unless you have an hour to waste and don’t mind incorrect orders. Keep Esther and fire the other dusties you have working.
Atmosphere: 1
Food: 1
Service: 1