⭐ 1 out of 5 stars Rude and unprofessional — left with food and no appetite.
I visited Wok & Roll on Thursday, July 17, 2025 at 10:47 AM, just before the lunch rush so I could have my meal ready on time. I was still in my scrubs, on my break from work. As soon as I walked up to the counter, the woman working looked at me up and down and said, “Are you wanting something, or just looking?” — which immediately felt dismissive and unwelcoming. I was honestly confused and taken aback.
I asked to sample a meat I had never tried before, and she responded with, “Oh, you just want a sample?” — again, with a passive-aggressive tone like I was doing too much just for asking a simple question.
I told her I wanted the General Tso and Orange Chicken, and I specifically asked for them to be packed in separate containers because I didn’t want the sauces mixing. Instead of just honoring that request, she got snippy and said she’d have to charge me $11 per container or combine them. I said that was fine — but the whole time, it felt like she was irritated that I was even ordering.
Then she asked if I wanted any sides. I told her no, just the two meats. She said it didn’t matter, I’d be charged the same anyway. Again — the tone, the energy, the whole vibe was just negative and unprofessional. It felt like I was being treated like a burden, or like I couldn’t afford my own food, even though I clearly ordered and paid.
I did purchase the food, but her behavior left such a sour taste in my mouth that I still haven’t eaten it. Completely lost my appetite. I’ve worked in customer service — this is not how you treat paying customers. If you don’t want to be at work, fine, but don’t take it out on people who just came for a decent meal.
I won’t be returning, and I wouldn’t recommend it.
Ali Farah
Wok & death! Don’t recommend!🤮
Atmosphere: 1
Food: 1
Service: 1
Theodore Pringgo
Nice quick chinese food in a building food court on second level above ground
Julian Molina
Chicken was chewy and not good and could not get rice and lomein only one of them. Do not recommend go to ottos, bullritos and other options
Atmosphere: 2
Food: 1
Service: 3
Steve Oliver
I have to eat here anytime I come to Houston. The bourbon chicken is amazing. Prices are fair and food is great. This is a food hall style location, so all orders are technically 'takeout' orders. Expect to be served and checked out quickly.
Food: 5
Service: 5
Rochelle Serialle
Good food but the cashier is rude
Jared Jennings
Consistently decent food but have to deduct a star. If you ask for double meat, they put back like 1/3 of whatever you selected as the first meat. Allegedly to "make room" but more likely to trim costs. In doing so, they save an entire 1 meat entre over 3 meals. Yet they've marginally raised their prices twice in the past year.
Atmosphere: 4
Food: 4
Service: 3
Daniel Tran
Meat is sometimes hard, I am assuming might be old perhaps. I am not happy that they charges for the hot sauce (in those little containers)
Atmosphere: 4
Food: 3
Service: 4
Latasha Shepard
The salt and pepper shrimp with the fried rice is incredibly seasoned with the right amount of spice. We also ordered orange chicken, jalapeño shrimp and shrimp fried rice. They are the real deal and food tastes authentic to their culture if you’re in the area please check them out. They didn’t disappoint at all.
Atmosphere: 5
Food: 5
Service: 5
Reliable Properties
Visited on a short lunch break. Ordered szeuchan tofu, veggie lo mein, and cabbage and veggies. The cabbage was awful (hard and flavorless). The veggie lo mein and tofu tasted like nothing. Def would not return.
⭐ 1 out of 5 stars
Rude and unprofessional — left with food and no appetite.
I visited Wok & Roll on Thursday, July 17, 2025 at 10:47 AM, just before the lunch rush so I could have my meal ready on time. I was still in my scrubs, on my break from work. As soon as I walked up to the counter, the woman working looked at me up and down and said, “Are you wanting something, or just looking?” — which immediately felt dismissive and unwelcoming. I was honestly confused and taken aback.
I asked to sample a meat I had never tried before, and she responded with, “Oh, you just want a sample?” — again, with a passive-aggressive tone like I was doing too much just for asking a simple question.
I told her I wanted the General Tso and Orange Chicken, and I specifically asked for them to be packed in separate containers because I didn’t want the sauces mixing. Instead of just honoring that request, she got snippy and said she’d have to charge me $11 per container or combine them. I said that was fine — but the whole time, it felt like she was irritated that I was even ordering.
Then she asked if I wanted any sides. I told her no, just the two meats. She said it didn’t matter, I’d be charged the same anyway. Again — the tone, the energy, the whole vibe was just negative and unprofessional. It felt like I was being treated like a burden, or like I couldn’t afford my own food, even though I clearly ordered and paid.
I did purchase the food, but her behavior left such a sour taste in my mouth that I still haven’t eaten it. Completely lost my appetite. I’ve worked in customer service — this is not how you treat paying customers. If you don’t want to be at work, fine, but don’t take it out on people who just came for a decent meal.
I won’t be returning, and I wouldn’t recommend it.
Wok & death! Don’t recommend!🤮
Atmosphere: 1
Food: 1
Service: 1
Nice quick chinese food in a building food court on second level above ground
Chicken was chewy and not good and could not get rice and lomein only one of them. Do not recommend go to ottos, bullritos and other options
Atmosphere: 2
Food: 1
Service: 3
I have to eat here anytime I come to Houston. The bourbon chicken is amazing. Prices are fair and food is great. This is a food hall style location, so all orders are technically 'takeout' orders. Expect to be served and checked out quickly.
Food: 5
Service: 5
Good food but the cashier is rude
Consistently decent food but have to deduct a star. If you ask for double meat, they put back like 1/3 of whatever you selected as the first meat. Allegedly to "make room" but more likely to trim costs. In doing so, they save an entire 1 meat entre over 3 meals. Yet they've marginally raised their prices twice in the past year.
Atmosphere: 4
Food: 4
Service: 3
Meat is sometimes hard, I am assuming might be old perhaps. I am not happy that they charges for the hot sauce (in those little containers)
Atmosphere: 4
Food: 3
Service: 4
The salt and pepper shrimp with the fried rice is incredibly seasoned with the right amount of spice. We also ordered orange chicken, jalapeño shrimp and shrimp fried rice. They are the real deal and food tastes authentic to their culture if you’re in the area please check them out. They didn’t disappoint at all.
Atmosphere: 5
Food: 5
Service: 5
Visited on a short lunch break. Ordered szeuchan tofu, veggie lo mein, and cabbage and veggies. The cabbage was awful (hard and flavorless). The veggie lo mein and tofu tasted like nothing. Def would not return.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Exquisite fusion flavors! Artful presentations, culinary adventure.
I took my family out to eat here and we really enjoyed our time!
Our waitress offered excellent alternatives and choices.
We got our food here today. It was one of the best food I've had in a while. Thanks a lot!
Atmosphere: 2
Food: 5
Service: 4
Nice folks, good food - construction makes it difficult to find. Keep looking, it is there by Potbelly.
Atmosphere: 3
Food: 4
Service: 5
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