Dairy Queen in Hurst

“Came here to celebrate after my daughter's last choir concert of the year. Spent $83 on out food and ice cream. We had 1 issue with a tender order so we asked for a refund on that 1 combo. The manager came out with a attitude and said a very slick comment to my sister. Even after we ate our food she's still behind the counter discussing it with the coworkers. Shes so unprofessional! I'll never come here again. I was actually going to tip every employee $20 each but after this i changed my mind for sure. Customer service is about good service to the customer. The manager at this location has 0 service skills.“

“I’m so surprised reading the other reviews on here this place should be a five star rating. Grace was amazing. She offered the best customer service that I’ve had in a long time. She even offered to help hold items as we were going inside because it was windy. I would recommend this Dairy Queen to anybody. Customer service is amazing. The restaurant was clean. The restrooms were clean And again the staff was phenomenal!!!!“