Dairy Queen in Hurst

“Came here to celebrate after my daughter's last choir concert of the year. Spent $83 on out food and ice cream. We had 1 issue with a tender order so we asked for a refund on that 1 combo. The manager came out with a attitude and said a very slick comment to my sister. Even after we ate our food she's still behind the counter discussing it with the coworkers. Shes so unprofessional! I'll never come here again. I was actually going to tip every employee $20 each but after this i changed my mind for sure. Customer service is about good service to the customer. The manager at this location has 0 service skills.“

“This place physical location is at a distinct advantage being one cannot exit the freeway and get to it without an gyrating loop-back type maneuver. It opened as brand new a few years back, then almost immediately closed during Covid, but it’s back again.\n\nTheir menu is dictated by corporate, thus there’s nothing unusual or unexpected in here. The franchisee seems to be running the place as directed. It’s clean in there, and their food is good, and the staff courteous and prompt.\n\nThey could be a little less stingy with their napkins by placing a napkin dispenser in the dining room, rather than behind their counter. The drinks are self-service as are the condiments. They do a good job of washing down tables quickly once a guest has finished.\n\nI’m old, and I patronize them because their kids meals are appealing and generous, and I don’t want any big portions of anything. Everything appears to be cooked-to-order, and I’ve never gotten anything that was obviously being kept under a warming lamp. Leaving the place is as unattractive as getting there because of the traffic patterns around the building. Beyond that, they are doing a pretty fine job for the marketplace they choose to compete in.\n\nI do return fairly often, and I do recommend them for what they choose to sell.“