Hello,
Here is my formal complaint that I would like escalated above Mr. Cousins at the Hurst, Tx store # 1215 recepit # 3061.
I came through the drive thru and ordered a 2 piece fish combo and was advised that it would be a 7 minute wait which I agreed to. I pulled forward and ordered my food. After payment I was asked to pull forward. The time stamp on my receipt shows 3:58pm. I then requested a complimentary cup of water. The guy stated they dont give complimentary water. That was my first issue. We are in Texas and it almost 100 degrees and I have to wait for my food. I think it would have been courteous to give a complimentary cup of water. After I was denied water I did not pull forward. Eventually another man (im assuming was the manger) came to the window and gave me a cup of water and I proceeded to pull forward and wait on my order that was placed at 3:58pm.
After an extended period of time (4:11 pm)they did not being my order out to my car. I then pulled around to the entrance and went in to get my food at 412pm. The same man who gave me the water approached the counter. I advised him that they still hadn't brought my food to the car. He turns to speak to the employees asking about the fish order. Nobody had started the order. The man then says it will be 7 minutes bc they were making it fresh for me. So that means when I ordered it at 358pm my order was never started. Issue # 2 is I believe that was done on purpose because of the issue with the water. To further escalate things the team began to giggle at my frustration. ALL of them!!! I then requested a refund and advised I would be filing a complaint.
cyer kane
Here is my formal complaint that I would like escalated above Mr. Cousins at the Hurst, Tx store # 1215 recepit # 3061.
I came through the drive thru and ordered a 2 piece fish combo and was advised that it would be a 7 minute wait which I agreed to. I pulled forward and ordered my food. After payment I was asked to pull forward. The time stamp on my receipt shows 3:58pm. I then requested a complimentary cup of water. The guy stated they dont give complimentary water. That was my first issue. We are in Texas and it almost 100 degrees and I have to wait for my food. I think it would have been courteous to give a complimentary cup of water. After I was denied water I did not pull forward. Eventually another man (im assuming was the manger) came to the window and gave me a cup of water and I proceeded to pull forward and wait on my order that was placed at 3:58pm.
After an extended period of time (4:11 pm)they did not being my order out to my car. I then pulled around to the entrance and went in to get my food at 412pm. The same man who gave me the water approached the counter. I advised him that they still hadn't brought my food to the car. He turns to speak to the employees asking about the fish order. Nobody had started the order. The man then says it will be 7 minutes bc they were making it fresh for me. So that means when I ordered it at 358pm my order was never started. Issue # 2 is I believe that was done on purpose because of the issue with the water. To further escalate things the team began to giggle at my frustration. ALL of them!!! I then requested a refund and advised I would be filing a complaint.
Atmosphere: 1
Food: 1
Service: 1
MADCHADSTER Rivers
No more ice cream....
Jeremie Middleton
As always, food at GC is good. The service was a little slow and I wasn't created when I walked in, but that's not a industry norm.
Clean eating and lots of space. Even bar top with plugs for students at nearby TCC to eat and study.
Atmosphere: 4
Food: 4
Service: 3
Trevor Washington
This is the worst golden chicken I've ever experienced. On top of the fact they already overcharge the food we got was not enjoyable. The grease was old whether 2 days or 2 weeks it's still old. Normally I be satisfied when I leave Golden chicken. Not today. Terrible and disappointed. Even the roll was below standard. Maybe stray dogs will come along and save us. God bless! Never again
Apollo
When I dine in food in great. Lately my to go orders have cold fries and today the fish was cold and broken in pieces. it looks like it was old and re heated.
Atmosphere: 4
Food: 1
Service: 3
Amanda Holtzman
So i placed my order online and after I waited 35 minutes past the time it was supposed to done to get my order wrong. The manager argued with me so i bring all the food back in. She looks sees i was right. Doesn't even apologize and corrects the mistake. Never coming here again. You need a new manager check my time stamp im on the way home now it is 9:40pm i placed this order over an hour ago... I didnt pay $50 for late, wrong food and to be treated rudely...
Atmosphere: 3
Food: 1
Service: 1
jennifer carson
Waited 20 minutes has the guy was allin my stuff in the bag he is shirred me it was I get home and there was a main item out of the bag so I had to come all the way back an hour trip total just try to get dinner
Asked for Un-Sweet tea (got sweet), 2 thighs, got 1 thigh and a wing
Food: 1
Service: 1
Bernadine Carter-Herron
Always get the Wicked Wings
Atmosphere: 4
Food: 4
Service: 4
Marla Marbut
Best chicken ever and the dirty rice was outstanding
Atmosphere: 5
Food: 5
Service: 5
Genteel Whitmore
Believe the negative reviews. I just went to the drive through the chicken I received was old and dry. The best thing about the whole meal was the sweet tea that's why I gave them one star. This used to be a good location with excellent product. I won't be returning.
Foxy
These are the nicest people!!!!! Oh and their chicken is good too! 😋
Leroy had great service and food was amazing!
Atmosphere: 5
Food: 5
Service: 5
The food order was correct, hot, and tasted so yummy. The service was great, guy at the window was so nice. Will definitely be going back
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Rolls, Gravy, Fried Okra, Mac \u0026 Cheese
Hello, Here is my formal complaint that I would like escalated above Mr. Cousins at the Hurst, Tx store # 1215 recepit # 3061. I came through the drive thru and ordered a 2 piece fish combo and was advised that it would be a 7 minute wait which I agreed to. I pulled forward and ordered my food. After payment I was asked to pull forward. The time stamp on my receipt shows 3:58pm. I then requested a complimentary cup of water. The guy stated they dont give complimentary water. That was my first issue. We are in Texas and it almost 100 degrees and I have to wait for my food. I think it would have been courteous to give a complimentary cup of water. After I was denied water I did not pull forward. Eventually another man (im assuming was the manger) came to the window and gave me a cup of water and I proceeded to pull forward and wait on my order that was placed at 3:58pm. After an extended period of time (4:11 pm)they did not being my order out to my car. I then pulled around to the entrance and went in to get my food at 412pm. The same man who gave me the water approached the counter. I advised him that they still hadn't brought my food to the car. He turns to speak to the employees asking about the fish order. Nobody had started the order. The man then says it will be 7 minutes bc they were making it fresh for me. So that means when I ordered it at 358pm my order was never started. Issue # 2 is I believe that was done on purpose because of the issue with the water. To further escalate things the team began to giggle at my frustration. ALL of them!!! I then requested a refund and advised I would be filing a complaint.
Here is my formal complaint that I would like escalated above Mr. Cousins at the Hurst, Tx store # 1215 recepit # 3061.
I came through the drive thru and ordered a 2 piece fish combo and was advised that it would be a 7 minute wait which I agreed to. I pulled forward and ordered my food. After payment I was asked to pull forward. The time stamp on my receipt shows 3:58pm. I then requested a complimentary cup of water. The guy stated they dont give complimentary water. That was my first issue. We are in Texas and it almost 100 degrees and I have to wait for my food. I think it would have been courteous to give a complimentary cup of water. After I was denied water I did not pull forward. Eventually another man (im assuming was the manger) came to the window and gave me a cup of water and I proceeded to pull forward and wait on my order that was placed at 3:58pm.
After an extended period of time (4:11 pm)they did not being my order out to my car. I then pulled around to the entrance and went in to get my food at 412pm. The same man who gave me the water approached the counter. I advised him that they still hadn't brought my food to the car. He turns to speak to the employees asking about the fish order. Nobody had started the order. The man then says it will be 7 minutes bc they were making it fresh for me. So that means when I ordered it at 358pm my order was never started. Issue # 2 is I believe that was done on purpose because of the issue with the water. To further escalate things the team began to giggle at my frustration. ALL of them!!! I then requested a refund and advised I would be filing a complaint.
Atmosphere: 1
Food: 1
Service: 1
No more ice cream....
As always, food at GC is good. The service was a little slow and I wasn't created when I walked in, but that's not a industry norm.
Clean eating and lots of space. Even bar top with plugs for students at nearby TCC to eat and study.
Atmosphere: 4
Food: 4
Service: 3
This is the worst golden chicken I've ever experienced. On top of the fact they already overcharge the food we got was not enjoyable. The grease was old whether 2 days or 2 weeks it's still old. Normally I be satisfied when I leave Golden chicken. Not today. Terrible and disappointed. Even the roll was below standard. Maybe stray dogs will come along and save us. God bless! Never again
When I dine in food in great. Lately my to go orders have cold fries and today the fish was cold and broken in pieces. it looks like it was old and re heated.
Atmosphere: 4
Food: 1
Service: 3
So i placed my order online and after I waited 35 minutes past the time it was supposed to done to get my order wrong. The manager argued with me so i bring all the food back in. She looks sees i was right. Doesn't even apologize and corrects the mistake. Never coming here again. You need a new manager check my time stamp im on the way home now it is 9:40pm i placed this order over an hour ago... I didnt pay $50 for late, wrong food and to be treated rudely...
Atmosphere: 3
Food: 1
Service: 1
Waited 20 minutes has the guy was allin my stuff in the bag he is shirred me it was I get home and there was a main item out of the bag so I had to come all the way back an hour trip total just try to get dinner
Restaurantji Recommends
Asked for Un-Sweet tea (got sweet), 2 thighs, got 1 thigh and a wing
Food: 1
Service: 1
Always get the Wicked Wings
Atmosphere: 4
Food: 4
Service: 4
Best chicken ever and the dirty rice was outstanding
Atmosphere: 5
Food: 5
Service: 5
Believe the negative reviews. I just went to the drive through the chicken I received was old and dry. The best thing about the whole meal was the sweet tea that's why I gave them one star. This used to be a good location with excellent product. I won't be returning.
These are the nicest people!!!!! Oh and their chicken is good too! 😋
Atmosphere: 5
Food: 5
Service: 5
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